Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	1750 S Val Vista Dr, Mesa, AZ 85204, USA
Phone:	+1 480-813-2091
Site:	stores.jared.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 12

Reviews 17

Terry Lambert

I have shopped at this Jared location for years and spent tens of thousands of dollars here. The staff has always been helpful and it has been enjoyable (they always offer a drink each time within about 2 minutes of arrival). Today, while on a long bike ride (I admit I didnt look the part of a Jared shopper with my beat up shorts and t-shirt) I took my $3000 watch (bought at Jared) for a replacement band ($300, special order, had to pay up front, had just been notified it had come in) so that I could wear it to a wedding tonight. I headed straight to the repair desk, but was intercepted by a man in a suit (later found out his name was Lucky) who rudely asked what I wanted. I tried to explain my need to get a replacement band. He demanded to see the watch (did not greet me with a hello, how are you doing, would you like a bottle of water, etc). He proceeded to replace the band himself while not once ever acknowledging me in the slightest. I did have a nice conversation with some of the other staff and patrons (all of whom were sipping their bottled water which at that point in my ride, I could have used) while Lucky took forever to replace a band and had to ask for help a few times. I stepped away from the area to make a call and when Lucky finally finished, he looked up and, instead of saying "sorry for the delay" or "thanks for waiting" or "we appreciate you business" or anything else that would be considered good customer service, he said "You can come over now........." I felt so blessed the Lucky was going to let me approach the desk to receive my watch.....that I paid for.....that I bought the band for.........that he could replace.......so that he had a job.........that I partly paid for. Bottom line............I will continue to shop at Jared as long as Lucky is either gone or at least has the day off. I think Lucky needs to start back at the bottom and learn a little humility and drop the arrogance. Everyone who walks through Jareds door is a human being no matter how they look or what they might be wearing.

Mary Petrini

My husband bought me a necklace and watch set in December. He gave me the necklace for Christmas and the watch set for Valentines day. I cant wear anything on my wrists so I went to the store to return or exchange the watch set. I had never even taken it out of the box. The saleswoman was cold and aloof, took the set from me, talked to her manager and returned stating that they had a strict 30 day exchange policy on watches. I asked if I could at least exchange it for a pair of earrings, and I was declined. I wrote to customer service explaining my situation, and was given the same "this is our policy, sorry" from Lydia. If you want customer service, go to a local, privately owned shop. The customer service here is anything but friendly and accommodating. Im sure you will get something much more unique and special, too. Although I love my necklace, because my husband and daughter picked it out, Ive already seen the exact same one on someone else.

Samantha Willett

My fiancée opted to let me pick my own ring after his proposal because he knew I wanted something unique. Two sales people at Jared helped us create exactly what I wanted. I was thrilled when it was complete, but horribly upset when one of the diamonds on my band fell out less than 72 hours later. I returned to the store to have it repaired. On my way out, the sweet manager on duty and a couple of the sales girls noticed I was upset and teary eyed- when I told them I was disappointed to be going to celebrate our engagement without my ring (it was supposed to take 3 days to have repaired), the manager rushed back to the repair counter and had my ring repair prioritized. It was ready and as good as new less than two hours later. So thankful for all their help and understanding.

Christopher Cawthorne

I will not be shopping here again. Ever. The saleswoman treated me poorly because I wasnt buying something expensive. Instead of trying to upsell me and move on if I said no, she gave me dirty looks and made upset sighing noises. I do not make a lot of money. If you plan on advertising as a place that you can shop for jewelry regardless of your salary, that theres "something for everyone" in the store, dont treat people who come in buying gifts for their girlfriends like garbage if they cant afford to pay thousands of dollars for shiny objects. Dont shop here unless you make six figures or higher. I would give this place a flat out 0 rating if the pendant I bought wasnt so well made and gorgeous.

trisha marie

My future husband asked me to pick a few ring styles I liked, I went into jared to look at a few I liked Online I love how the manager greeted me right away made me feel very comfortable and showed me the rings I liked He even gave me hot chocolate,was very professional & involved in his store & customers They went above & beyond & I was only viewing the ring,the diamond quality is the best ive seen so far,they dont pressure you like most places That is what you call customer service at its finest,Great job Jared! Ill make sure my future husband only buys from this Jared location Thank you!

tj Mayer

Purchased a ring for my wife before Christmas and she still doesnt have it ! Tired to resize and damaged the ring ... tried to resize another ring that was in stock and damaged that one. Ordered one from the manufacture ... still no ring ! The Jared at I -10 and Ray Rd. in Chandler is better never had this issue there.

A Private User

Always friendly greetings. Very helpfull. Everytime i bring my jewelery In for free warranty service it looks brand new. I always get offered a drink. Prices are always better than the mall. And salespeople arnt pushy but cool about keeping me in my price range

Josh Miller

Went here to buy an engagement ring for my boyfriend. I was excited to be looking for a ring until I walked into this store. Sales rep was rude and seemed like it was an inconvenience to help me. I would strongly recommend going somewhere else.

Joe Mangum

We went in for a simple inspection and cleaning of our rings. After 30 mins of answering questions the lady still couldnt figure out how to work the computer... What a joke. Not worth your time. Go to the branch on Ray and the I10!

Katrina Schmitz

I love this place. Everyone is so friendly! My husband and I bought our wedding rings here. I go every 6 months for the inspection, and every now and then for a cleaning. Every person in there is so nice and very helpful.

amanda harer

Absolutely, hand down, best corporate jeweler I have done business with. Great with my toddler, very patient staff. Always more than happy to just answer questions, and show pieces, even if no sale is made.

Nathanael Lucas

Opened Movado from wife; Christmas morning. Watch came with scratches. Disapointed. Will update after I speak with store.

Sarah Roque

Everyone here is great and very helpful!

A Private User

In and out! Great watch.

Terry Bremer

Just hated it thats all!

M Ramos

Great Customer Service

Dakota Bennett

Chris and co