Kay Jewelers

Category:	Jewelry Store
Address:	2200 E Williams Field Rd #107, Gilbert, AZ 85295, USA
Phone:	+1 480-812-1571
Site:	stores.kay.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 18

Reviews 13

Julie Natale

DO NOT BUY ANYTHING HERE!!! The quality is inferior and they do not stand behind there products. I purchased a diamond band made by Neil Lane and the first ring I received after sizing had to be returned to the store 4 times as the diamonds kept falling out randomly. The first return took place less than a month after I picked up my ring. During the course of the third return, they attempted to charge me for the repair. When the diamonds fell out for the 4th time they FINALLY replaced the ring which I had to wait 8 weeks to get. Now here I am 7 months later, 2nd ring, and the diamonds have again fallen out of the ring and they are charging me for the repair. What a rip off! The manager was rude and acting like I was so out of line when I told them I didnt think I should have to pay the repair cost for a ring that is clearly of poor quality despite being very expensive. A male sales associate was even making faces at me behind my back in full view of my 13 yr old son. Horrible quality, Poor customer service and rude, rude, rude!!!!

Eli goldstein

I am actually surprised to see a 3.1 rating for this location. I dealt with Jennifer and Joshua and two other sales people. The service was outstanding.I know that the service was, because I am a business owner and I received a five-star customer service experience just like the one I give to my customers. I will definitely recommend this location to my family friends and associates. Great job guys keep up the good work and Ill be back in the new year wink wink

Charlett Warren

Avoid Lynn. This lady is rude, condescending and sarcastic. When I inquired as to Kays recent issues with rings having diamonds stolen, I was told that if her jewelers wanted to steal they wouldnt take my diamond, theyd take one from the store. Then later after examining my ring she was stunned to learn it was certified. She was bossy, pushy and just overall rude. Unfortunately I have to return to the store to pick up my rings but that will be my last visit.

Gina Fox

Very rude people working here. Acted like i was an inconvenience and stupid when i wasnt sure what kind of wedding ring i wanted yet. My engagement ring was ripped off my finger and shoved back on by the salesman there. Overall a very poor experience. Kays will not be getting my money any time soon.

Monika Hernandez

Jennifer and Jessica are the people to see! They will go above and beyond for you. They have great service and awesome knowledge. Jennifer was so kind to rush my wedding rings back 2 days before my wedding. The only reason I am not giving 5 stars is because of the manager.

Nasser Hasian

Dont know why other reviews were negative. I bought my wedding band here 4 years ago. They were very helpful and friendly. Today we took my tungsten ring back to exchange it for a smaller size (the metal cannot be resized) and everything was fast and efficient.

Chris Berger

Jeff is a watch genius! Came in looking to have batteries replaced on a rather unique peice. Jeff was not only incredibly knowledgeable, but worked on the watch with the care and skill thats rare to find now days. Thank you Jeff! And well see you again soon!

Jon Fox

Avoid Larry! He is rude and was treating myself and other patrons that came in, as though we were interrupting his otherwise miserable existence. He should probably work in the warehouse. Not with customers. He is the reason that I will not return.

Jeff Sytar

Ive been to this Kays twice in the past 6 months and Betty was my salesperson both times. She is truly wonderful to work with. Down to earth and to the point. Go see Betty!!!

Sagar Rajpal

Exciting discounts and prices on some of rare to find jewelries. Thank you so much for putting up this store and selling some excellent items.

ERIC Laliberty

Go see Jessika, she did a great job on my order. Thank you Jessika.

Ashley Nelson

great discounts and products to choose from

Jennifer Tabish

Helpful management