Moore Pet Supplies

Reviews 6

MA

Martin Harding

Terrible experience. Theres a reason why people basically buy everything on Amazon today. I bought containment gates through Moore Pet Supplies for my cancer-stricken dog because she was having accidents everywhere. Unfortunately, things turned terribly for her within 24hrs of my order. Devastating to us she had to be put down. I called Moore to cancel the order but they said the gates had already been shipped (hmmm...I guess that was possible). About a week or so later I received the gates. Moore had given me a RMA return number and warned me that there would be a 20% restocking fee (assumed refund of 0.8 x $93.54 = $74.83). I promptly re-shipped the items back using FedEx Ground (surprisingly cheaper than FedEx) for about $62. And so, in my mind, Im thinking that Im going to net $13 ($74.83 - $62) by shipping them back. Fast forward almost four months - I call Moore looking for my refund. They look into and ultimately send me a check for $44.69 (instead of the $74.83 after restocking fee). I called for an explanation and was told that they deducted their original shipping cost along with the restocking fee. I told them that I was made aware of the 20% restocking/extortion fee by the rep giving the RMA number but nothing about having to pay for some undisclosed shipping fee incurred by them. Long and the short is that I ended up paying (original cost $93.54 + $62 shipping - $44.69 "refund" = $110.85) for the pleasure of having to package and re-send brand new, never opened items back to a vendor that could resell them immediately for full price. Had I known that I would be stiffed an extra $17 to send them back I would have donated them to a local dog rescue. Back to my original point. It might be a sweet old notion to want to do with business with a mom & pop operation like this but be wary of the ramifications. I would like to do more business with non-Amazon companies but experiences like this just point to why you should always make your purchases though Amazon. Im sure Moore isnt some mean company theyre just incompetent and hassle-prone. Think about it - I paid $110 for absolutely nothing and had to hunt down my "refund" or it would have been more like $155. Lesson learned!

---

CH

Christal Kirk

*Edited, as this company threaten to sue me because they disliked hearing the truth in my review*Horrible experience with this company!! I would absolutely never recommend them for buying a dog door. I called and ordered my door on Tuesday and paid in full. I was told I would receive a confirmation email once my payment was processed and a separate email once the door had shipped. Wednesday came and still no emails at all so I called them back. I was then told on the phone that they wrote my card number down incorrectly and that it would now be another day because they had to wait for my payment to go through. Well I checked my credit card account and I had been charged early that day. I wait and wait and no email ever comes through and on Thursday I finally call again and a guy who answered said that yes my payment had been processed and at the latest my dog door should be shipped by Friday. Well of course again no email no phone call updating me. It is now Monday almost 1 week since I ordered the door and nothing. I called yet again this morning to see what is going on. The snotty woman who answered got an attitude with me and said "it should have shipped out but I guess I will call the manufacturer today and ask them to ship it today." I said ok well now that the door is showed over three days later than it should have been what is going to be done about it? She said nothing we are going to have them ship your door. Even if it had shipped Friday you still would not have received it. All the while having an attitude. I wish I. Hold cancel this order and not give them business. If this is how they conduct their business so unprofessionally and hire rude employees I say buy elsewhere. I could have bought a door lots of places and saved myself he hassle.

---

JE

Jessica Loera

Terrible experience, rude office manager. Cancelled my $600.00 order. Update: Wow!? Now They are lying.... I was never told it would not ship, otherwise I would have never ordered it, why would I pay $195.00 for overnight shipping if it wasnt arriving next day?.... nor did I call demanding anything... I called to see why I was told it was shipping today and it didnt.... upon the rude office manager being unhelpful, rude and blaming me for a misunderstanding... I asked if you could at least be reimbursed for the $100 for the overnight shipping that wasnt shipped overnight......so I suggest you quit lying. Smh. Great business to lie about customers to try and cover the fact you have terrible customer service. Mr. Owner, If you record your phone calls, listen to it and tell me where there was a misunderstanding. Also, Mr. Owner, I asked for a phone call... not a reply full of lies which proves exactly why your employees behave and treat people the way they do. So instead of apologizing you come on here to lie.... nice. Bless your heart!

---

S

S Archard

A great product and great company. Every time I call I get expert advice and helpful instructions. We had to replace the exterior flap on our large dog door as our dog goes flying through it multiple times a day chasing squirrels. The last flap lasted about two years when the connection in the top corners failed. Under normal situations this would not happen but our dog literally flies through the door in both directions. We also have the extra strong magnets at the bottom to keep the cat inside. This works extremely well as the cat does not have the strength to push the dog door open. This probably causes extra stress at the top. Replacing the flap takes two people as someone has to keep the fastener from turning on the outside but the connection is secure. Besides building in a reinforcement strip at the top I can see no other way to keep a plastic flap from ripping under this stress. Overall Im very satisfied with the product and the company.

---

MI

Michael Horn

Horrible and disturbing simultaneously. Broken product and worse service. Stay away. They say one thing and do another. It took weeks of real time and hours of personal time to get these people to accept responsibility for misleading information on their website. Due to the inaccuracy of the content, I spent hundreds with an installer and wound up with holes in my walls. I URGE caution. I dealt right up to the president and got the same nonsense. Caveat Emptor. I have now read the response from the owner. He neglected to point out that nobody would give us a pick up time, the wanted a restocking fee of 18%, and that the product was not only misrepresented on their website but was also cheap broken junk for overseas. Dave suggested we should have spoken to a representative and bought more expensive product neglecting the fact that we did and they sold us this. Caveat Emptor......redux. Bad people.

---

JA

Jack Galbraith

great. every one was fantastic from the person who took my call to the person who processed my order. I was ordering replacement flaps for a previous custom order and it was helpful that you had a record of my previous order. the only difficulty we had was your system would not accept my Canadian postal code for my billing address for my credit card. However we have had the same problem with other companies but not all. The way we get around this is using the zip code for our shipping address in Mi. We live on the US-Ca border and have every thing shipped to a freight office in US to avoid brokerage fees and we use this zip code for our credit card. The employee that we dealt with was extremely patient and helpful while we work through this glitch In summary great service and courteous and helpful staff. Great products. I always shop at Moores first

---

---