GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	2620 California Ave SW #300, Seattle, WA 98116, USA
Phone:	+1 206-430-1149
Site:	gowireless.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM

Location

Photos 13

Reviews 14

Brenda Belcher

I had such an awesome experience with all three employees I worked with at Go Wireless! My old Galaxy S3 had been gradually dying, but I wasnt ready to upgrade to the latest $700 phone. And thats what I told them at multiple other Verizon stores: I wanted to diagnose the problem with my phone and hear the options for upgrading to older models, if necessary. Each of the other Verizon stores gave me a different diagnosis - all vague - and recommended the latest phone, saying that my phone was probably irreparable and that getting an older model would come with its own list of problems and I should just bite the bullet. And then I would get the spiel about $20/month-no-contract. I was frustrated, but beginning to think that was my only option.... UNTIL...I walked into THIS Verizon store, and I finally felt like I was talking to real people who had other solutions besides buy our newest phone! They sent me to Mobi cell phone repair down the street (Im leaving a separate STELLAR review for them), who were able to tell me exactly what was wrong with my phone, that it WAS reparable, but that it would cost about the same as a new Galaxy S3 ($60). I asked for their advice about subsequent models and we determined that an S4 is probably all I needed to get me the functionality I wanted. And they told me where to buy one. I walked back into Go Wireless with my shiny new S4 and they helped transfer all my data, contacts, apps, etc. there in the store. After all was said and done, no one asked me for money!! But the next time I need to buy something, I will go back to these two awesome places because they are such nice, helpful, rational people.

Cody Rossiter

The first time I went to Verizon. I was under the impression that I was going to finance a phone for my phone plan. Turns out that the guy changed the contract just before I signed to have it as a phone rental. So I have to pay $40 extra a month for my rented phone for two years. Tried to fix it and they said I was bound by contract and tough luck. Not only that, that same phone blew up in Vegas and I had to order a new one. I guess I left the old phone in the hotel cause someone found it and sent it to me two months later. Verizon charged me $200 for the device and said it will be taken off when they get the phone. Well I sent it and now they refuse to take the charge off. I dont understand how thats legal. On top of that, the auto payment stopped working and I didnt know, without warning, today they turned off my phone that I use for work. That phone is how I make my money. Now Im constantly being thrown between customer care and financial services going over the same dialogue over and over and over and over. They created it to be a loop to drive people nuts and give up. They wont reactivate my account so that I can make money to pay for the account thats over due. Now I have to go start a new phone plan with a different service so I can pay that bill and then get charged for cancelling my contract. This company will scam you and screw you over first chance you get. And being a business owner does nothing when It comes to this company. I cant believe I even trusted this company.

Adam Reinhard

Im feeling ripped off. Went in to buy a case and a screen protector for my Galaxy S7 (regular, not Edge). Staff was very friendly, picked out a protector for me and put it on, then put on my case. I was very happy. It wasnt until I got home that I noticed the $40 Gadget Guard screen protector didnt cover the entire screen, and left amount a centimeter of unprotected screen on each side. This made it difficult to text, move apps, click links, etc. It also gathered considerable amount of dust along the edges of the protector. I looked up this brand of protector on Amazon, and discovered it holds a 1-star rating, with everyone complaining about the size. Having been told I could come back in if I wasnt satisfied, I did, hoping theyd have a different brand I could get instead. Not only do they only have Gadget Guard, the clerk I spoke to said thats how theyre supposed to be, because the S7s edges are slightly curved and a full protector wont stay on. Nevermind that I found other examples at Amazon of full protectors (Skinomi TechSkin and JOTO Full Screen, for example.) The clerks girlfriend even showed me her S7 with the Gadget Guard, and agreed that thats just how they are. So I couldnt get a replacement or a refund. I think GoWireless knows theyre selling a product that doesnt work well, and they sell it anyway. I feel ripped off.

Kevin Phillips

Paid full price for my jetpack and specifically asked for no contract as I only needed the device for two months while I wait for comcast to complete work to connect my house. Paid the full $200 for the device and asked for no-contract unlimited. When I called to cancel once I got my internet setup - it turns out this store swapped me into a 2 year contract without my knowledge wouldnt answer my Verizons phone rep to fix the issue. The charge is $180 for early termination on a contract I didnt give intent to agree to. They only provided a paper copy of the receipt and never sent the digital copy to me. I know they have my email because I got a survey from their manager. Absolutely feel scammed and would not recommend this retailer.

Bryan

This store is amazing... its near my school so I figured Id stop in to get some stuff taken care on my way home. Was totally dreading the experience. As soon as I walked in I was greeted with a smile and all of my needs were taken care of and my questions were answered! The manager Alex was absolutely incredible! She was courteous, knowledgeable and extremely professional! I would highly recommend you do any Verizon related business at this store. Any time Im in Seattle and have cell phone needs, this is where I will go.

jerry farrar

Was in this morning for assistance- the two ladies were very helpful & courteous! My problem was resolved in minutes & then at their suggestion our account was updated for our being able to carry over time of usuage. I highly recommend this Verizon store & their employees!

Chance Sheridan

The assistant manager, Chris gave me such an awesome experience today and really helped me find a great solution to my stolen phone!!! Im seriously never going anywhere else from now on. This guy needs a raise, a fat one!

Trey Bailey

Its so confusing, because they are not Verizon, yet they only sell Verizon. Anyway, the staff is polite and will help you out... And try to sell you on only buying there.

Jaclyn Guenthner

George was very helpful and sincere. He was patient with me and took the time to explain all my different options.

Dylan Fallau

The assistant manager Chris is the guy to see. Best experience with Verizon ever. Thank you Chris

Ethan Crowder

This store is a brand new location and they definitely go out of their way to help you.

Tammy Donaldson

Excellent store great staff much better than silverdale or Port Orchard!

Alane and Mike Levens

Zachary was Friendly knowledgeable patient helpful good communicator.

Cheryl Weitz

Heather was very helpful with my new phone....excelent service! !