Klein Honda

Reviews 3

AM

Amanda Lam

I am a first time buyer that has been looking to purchase a 2016 Honda Accord V6 EX-L for quite some time. I live in Renton and went to Klein Honda this past weekend because I saw their offers online and decided to go in for a look. My initial experience there was pretty horrible, One employee I worked with was impatient, pushy and rude. I was shocked at the inconsiderate things he had said. I had walked out after I felt like my family and I were disrespected. This was my first new car buying experience and because it went really bad, I decided to reach out to the General Manger, Ryan Holmes, so that hopefully the next first time buyer would have a better experience. It is not typical of me AT ALL to reach out to management to share an experience with them. But I felt like he should know. So I emailed Ryan and explained to him everything that had happened, and that he had lost my business completely. He responded back within 5 mintues, apologized and wanted to speak to me personally. He was very apologetic about how I was treated and wanted me to know that, thats not what Klein Honda is about. He told me that he would work with me personally to give me the best price and the best experience buying my first car if I was willing to give them a second chance. I told Ryan everything I wanted and he found a way to make it work. I arrived to Klein pretty late- about half an hour until closing- Ryan told me to still come in and said that he would stay late to work with me. Once I got there, he immediately took us out to take a look at the car and he also went over quite a few aspects of what the car offers. After that we sat down and went over the terms that we agreed to, Ryan made me feel at ease and comfortable with purchasing a new car. He answered all of our questions and made sure we felt good about it. It was past closing and Matt, who worked in finance and Roberto who worked in sales (he was great when he helped me the first day I came in) had no issues staying late to finalize everything and not once did we feel rushed. The rest of the car buying process was very easy, and organized. Ryan really proved me wrong about how I felt about Klein Honda, and Im glad I gave them a second chance. Ryan truly cares what his company stands for, and truly cares about all of his clients. He definitely transformed my first car buying experience into a great one. He really took care of everything that I needed. I will definitely come back and work with Ryan and Roberto, and send my friends and family their way! Thank you Ryan for all you have done for me! You made my first car buying experience great!

RU

rukatofan

Everything about Klein Honda was just amazing. I found them online after vising four other car dealerships, and they walked me through every step of the way and made me feel like I was important and valued, and really cared about finding the perfect fit for what I was looking for. I just want to take a minute to call out the fabulous people that really made this a done deal for me: German was the online marketing person who set up my appointment with Klein Honda. He called me back half an hour after I put in a request online, a lot faster than any of the other places I contacted. When I got into the store, he came out to meet me and introduced me to the best Sales rep ever, Bill. Bill was fantastic. He was the one who greeted me at the door, and when German passed me over to him, he immediately offered and made me a cup of coffee, then immediately began to talk to me to find out everything I was looking for. He listened to my story, to my needs, and never wasted my time. It was thanks to him that I ended up with the most perfect Honda Civic I could ever dream of having, and he continually made sure that he was available to answer any question I might have. He also listened to my request to have them not perfume the inside of the car when they detailed it, since the smell bothers me, and he made sure it didnt happen. Jules was the Allstate insurance rep who came over to talk to me about insurance. Even though I already had a company, he made sure to talk to me about what they would need from me, what possibilities there were, and how everything would work so that I wouldnt be confused or surprised in buying a new car. He was fun and delightful to talk to, even offered to buy me lunch to make sure I was completely happy, and said that I could ask for him anytime if I had questions. He left a huge positive impression on me. And when I was ready to buy, the manager Matt talked me through all of the paperwork and helped me to understand everything before signing, which I really appreciated. His clear communication and his sense of humor were great, and I felt like I was making the right decision from start to finish. Honestly, Ive been to car dealerships and dealt with Sales people many times. But I have never come across a place that made me feel quite so taken care of as I found here at Klein Honda. I know that when anyone I know, friends, family, and coworkers, are looking to purchase a vehicle, I am going to recommend them to Klein Honda first.

SH

Shekar S

Had a pretty bad experience... picked a car from website and got e-price and they confirmed its available... went to see the car and was shown a different car (which had navigation) Negotiation still started with eprice and after making us feel that deal was done ($1K lower than eprice) and filling out forms which was nearly half hour into the process they realize eprice was for a different car so now the price goes up by 3000... i insisted that i specifically wanted the car i mentioned in the eprice and was told that option was available only on black color and not in dark cherry i wanted. I asked them to look for dark cherry car which they say is available on website and leave. I get call back in an hour that its not available but i could still get the negotiated price on black car. I come back, do test drive etc then new manager says that he never approved the negotiated deal, so either take the car for the eprice or forget it. Arguments start and that manager went to extent of saying that he can go back on any offer at any time for what ever reason and i as customer can do nothing about it. It kind of felt true, that as customer we cannot do anything until the full process goes through. We as customer are made to sign on offers but they never do that until the last minute and can back off anytime. Seemed like case of bait and switch where they give eprice on cars which are not available, entice you with eprice and then just say that it was a mistake. They gladly agreed it was their mistake for showing me the wrong car but guess what... it says in the eprice fine print that arithmetic errors can happen on eprice and there is no guarantee that cars will be available. Lesson learnt and this is how i completed my deal with another dealership 1. Get eprice and insist via email that you want the e-price on car which is available on the lot. 2. Get the salesperson to reply back in email that the car is in the lot 3. Call before leaving to make sure the car is in the lot 4. Negotiate and always keep in mind that accessories (which can sometimes be very high) is included in the price. 5. Please walk out if you think its not a good deal. That is the only way they will realize not to play with customer physiology of time/effort. 6. Only power customer has is to leave feedback. They need to know that if you have good experience you will tell your family/friends but if you have bad experience you will tell anybody and everybody.