Momentum Auto Group

Reviews 10

LE

Lee Ford

Wife test drove a used Kia Forte a week ago, it met our needs, but was overpriced, she asked what they would reasonably do for it, and was answered with sticker price. She declined and left telling them to contact her if they were willing to budge at all. No one got back to us. I followed up yesterday and submitted an offer for out the door price. A rep contacted me, said she would consult her sales manager and get back to me. I didnt hear back. Contacted again this morning following up and re verifying my offer. I received a call back this time from a manager asking what time I could come down. Told him, and asked if my offer had been accepted, he said yes. He told me they would pull it out front for me and get it ready for our appt and he was hoping we could get something done on the vehicle. I didnt like the sound of that so I reconfirmed, alright youve accepted my offer, out the door though right? He confirmed. We drive to momentum Kia Vallejo, where we test drove, submitted the offer through their website, and assumed we were talking to. There was confusion there, they had moved the car to Fairfield Infiniti, for whatever reason. The manager I spoke to called me and tried to tell me he had mentioned they were bringing it up for me. Uh... sounds great, but I wouldnt haul my family out of the way if that was the case. We drive to Vallejo. Sit down begin doing paperwork, our sales rep confirms our price, we tell him and he goes to verify with the same manager. The manager comes over and tells me the price we agreed on was before tax title and license. Different than my multiple submitted offers online and our phone conversation earlier. We tell him thats not what we agreed upon and we wont be purchasing for that. He walks away, while by his sales desk he begins complaining loud enough that we can hear him stating, I confirmed etc etc etc. End game we didnt purchase the car, while having our time wasted. At best the dealership is inept and prone to miscommunications, at worst shady

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R

R Berty

I purchased a vehicle over the internet and was very thorough to make sure that I went over ever detail very thoroughly about the purchase and any fees. They were going to deliver the vehicle to me. We agreed on an APR, sales prices, and every other little thing. I asked about the cars conditions and made them send me multiple photos of the vehicle. When I received the vehicle, it was delivered by an older gentleman in a hurry. None of the paperwork was correct and there were extra fees throughout. I was in a hard place as I had to have a vehicle at that moment. I signed paperwork and called dealer to discuss all the discrepancies. They basically said "oh well!"... APR was 1.5% higher than agreed, they added gap coverage, and extra fees made vehicle $2000 higher than should have been. They also couldnt get the vehicle registered. 7 months later I got plates that were expired and dealer refused to pay for current registration. I had to pay all the back fees as no one would ever respond to my calls at the dealer. Dealer reached out through a bad internet review and so I contacted dealership to try to get some help. They were initially helpful, all sounded great, said they had new management, but when it came down to actually doing anything I was never able to get ahold of the person I originally talked with again. They said theyd help me trade in the car I originally purchased and when I talked to the sales manager he said Ill have to give you below blue book and youll have to meet me in the middle and pay MSRP for anything you buy though.

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TR

Tracy Walker

I DONT USUALLY WRITE REVIEWS BUT AFTER BEING TREATED LIKE I DONT MATTER I NEED TO EXPRESS MY ISSUE, TOOK MY VAN TO MOMENTUM TO HAVE A RECALL DONE, PUT A RADIO IN AND CAN YOU BELIEVE THIS ALL BEGAN JULY 11 2017, I WAS DEALING WITH A MAN NAMED WALTER RUDE AS HELL, NEVER RETURN PHONE CALLS I ACTUALLY HAD TO GET MY DISABLED BODY UP AND GO TO THIS DEALER JUST TO GET A ANSWER, AND ALWAYS AN EXCUSE, THEN THEY GIVE ME TO VERONICA CALLED HER OK I MISSED THE FIRST CALL I CALLED HER BACK 3 DAYS IN A ROW NOW AND NOT JUST ONCE A DAY SO YOU WOULD THINK I COULD GET A CALL BACK RIGHT? NO THAT IS NOT HAPPENING. NOW GET THIS I CALL MY INSURANCE COMPANY WHO IS FIXING MY RADIO GUESS WHAT THEY CANT GET A CALL BACK OR REACH ANYONE ON THE PHONE EITHER, SO ALL THE PEOPLE LEAVING THESE GREAT COMMENTS YOU EITHER THE LUCKIEST CUSTOMERS IN THE WORLD OR THESE ARE YOUR FRIENDS BECAUSE THERE IS NOTHING FRIENDLY OR PLEASURABLE ABOUT GOING TO THIS DEALER, PROFESSIONAL I DONT THINK THEY KNOW THE MEANING OF THAT WORD "PROFESSIONAL" COMMON COURTESY IS TO AT LEAST CALL A CUSTOMER BACK AND SOMETIMES IT MAY TAKE 2 TRYS "MOMENTUM CHRYSLER OF FAIRFIELD CA"

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JO

Jon T

Classic bait and switch advertising. They have been continuously posting cars that were already sold months ago at a low price. I had texted with Martha about a vehicle and went to the dealership to check it out. When I got to the dealership the car had been sold months ago. The salesman blamed it on a third party company rather than having the company resolve their false advertising. (A Craigslist and AutoTrader ad had been placed just days before my arrival, months after the car was sold) If the company is this dishonest to the customer before even meeting them, I have no doubt they would lie to your face and smile while doing it. My search for a car continues, but it wont be at any of the Momentum Auto Group dealerships. Oh and do you really believe the whole lifetime warranty thing? Research the lawsuit about them not honoring them. I had hoped this was a good dealership, but they embody the stereotypical sleazy dealership, and dont deserve our business.

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DE

Dennis S Toyota

I seen a lot of bad reviews about this place with with the new management in the new salesman in order they really turned it around Im very impressed with the customer service their diligence and their ability to stay on task and keep the time short of the deal I truly appreciate coming here and I cant wait until the next vehicle that we get is purchase at momentum Toyota

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MA

Maurice Taylor

Came and took test drive over 18 weeks ago..promised two movie tickets.. Had to buy stamp.. Mail information aboutdrive.. Called about tickets..left phone messages.. They never called back..if they cannot handle two movie tickets.. How can they even be honest about car sales? Totally unreliable group

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VA

Valerie Taylor

I had an appointment at 1:30 pm but arrived at 1:00pm. It is 3:00pm and I have not heard nothing about the status of my car and I am very upset with their customer service.

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ST

Stephan Razo

Bought a used 2016 Jeep from this dealership and it has already had 3 separate issues with the engine in less than a year. Do not buy from this dealership.

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BE

Ben Hodges

This group of dealers are a bunch of crooks

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SA

samantha looney

LOVE IT. TOYOTA SERVICE AND PARTS A++

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