Momentum Nissan of Fairfield

Reviews 3

RU

rudy lefler

This is absolutely the worst experience I’ve had shopping in years! They are rude, unprofessional, and just plain liars. My family is from Fairfield and we all (accept for my girlfriend) have a Nissan. Things started well as a young lady was helping me (Catalina, I think.) As she was helping me, a client showed up that had cancelled their appointment, so she decided to take the client again and directed another employee to work with me. This is where things went down hill. She had a larger Indian kid come to help me. (I only identify him by race as I do not remember his name.) While Catalina was helping me, I had noticed him using a camera phone to take pictures of something on the screen of his work computer, which was concerning to me as that did not seem appropriate to do so as I imagine there to be clients information on the work computer. This is just a guess, but it definitely caught my attention as being an odd thing to do. Either way, I proceeded to be redirected to him. I previously owned a Nissan and was interested in test driving the Sentra to compare to my previous car. As I was asking to test drive the SV model of the Sentra, he attempted to get me to fill out an application so he could run by credit. I explained to him that I had already been to another Nissan and they had given me estimated numbers based on my credit score, without me filling out an application. He refused to do this and continued insisting on running my credit to start an application. I told him repeatedly I did not want to run my credit before I had a chance to look at the car and to look at the price options. He continued to argue this point with me and was very insulting as he lied to me by trying to convince me that running my credit would have no effect on my credit history at all. He then lied about the qualification for a lease and preceded to give bad information. After repeating myself for the 8th time as to what I wanted, he told me “it makes no sense to ask for a quote, I’m a fool to ask for a quote without running my credit first.” I had enough, so I thanked him for his time, shook his hand and walked away from the dealership. As a business owner, it is important to me for clients to tell me when they have a bad experience so I can have the conversation with my team and make changes for a better future. I decided, I should report my experience to the manager. Within 40 seconds I knew why my experience was so poor. The manager, a short lady with short hair didnt even take the time to hear what I had to say. She cut me off and told me, “I’m wasting her time.” She then told me, “you’re in college right, college people dont make money” and she then got up from her chair as she continued to tell me how broke I am. She continued to verbally offend me, and basically told me to get the hell out. Little did she know; I earn more than enough to acquire the car I wanted. But bad people hire bad employees, and the “bad” is passed on to the costumer. I was shocked, she was actually worse than the other guy! With people like this, Momentum Nissan will not succeed. I made the drive to Nissan in Napa, had an amazing customer service experience and ended up with a great deal on my brand new car. Funny thing is when I told my family about my experience they all had plenty negative to say about the place and they all said they no longer shop or recommend that location to friends.

MA

Marc Baes

To whom it may concern, I purchased a new 2014 Nissan GTR Track Edition on 12.09.2015. I also traded in two vehicles (2015 370Z Nismo Tech & 2014 Frontier Crew Cab Pro4X). Neither of the vehicles have been processed for payoff. I contacted the finance department & was told, "HOPEFULLY the business dept will give you a call back"! The service was poor. Not so much for the sales associate but pertaining to the sales managers. The dishonesty & the lack of professionalism from the sales managers was incredible. After spending over $125k at your dealership (Momentum Nissan of Farifield), I would have thought that someone would have followed up with me on the purchase, as well as send me a dealer survey. None of the above has yet to transpire. The finance dept wouldnt even provide me an envelope for all my purchase documents, even when I asked! I usually leave the dealer tags on my vehicles indefinitely, but your dealership doesnt deserve the free advertisement. So Im driving around with Nissan of Elk Grove plates on my GTR. Ive also purchased the 7yr / 70k coverage else where because of the poor overall service & experience. I will be contacting the dealer again for an ETA on payment of my auto loans. This is by far the worst service & purchase experience Ive ever had! You can be sure that I will post my experience with your dealership in all the social media sites. Part 2..... Shortly after emailing this msg to the dealer & posting this review, the General Manager John Z. (Zurich/Zurlich?) calls me wanting to purchase the car back. Not exactly my idea of customer service. He was rude, sarcastic & condescending. He even told me that he would call the owner of Nissan of Elk Grove to sell me a GTR. As soon as I mentioned that I wanted to confer with my fiance about returning the GTR, John quickly replied, "its too late, the offers not on the table anymore"! Wow, this guy is a piece of work! I should have checked the reviews on this dealership before I made the purchase. I would have gone else where if i would have known that out of 24 reviews, the dealer only got 1.5 stars out of 5 stars. Im sure the GM Mr. John Z. will be giving me a call back. Its people like John that give Momentum Nissan a bad name. Part 3 (12/28/2015)..... On December 22nd, I emailed Momentum Nissan again in regards to paying off my 2 vehicles I traded in. I havent received any phone calls or emails or any responses whatsoever. I also have 2 outstanding due bills that the Momentum Nissan needs to make good on. I have not received any calls on that either. The Momentum Nissan Experience gets worse & worse by the day. FOR ALL OF YOU CUSTOMERS THAT ARE GOING THROUGH THE SAME SCENARIO, I HAVE PROVIDED THE VEHICLE CODE THAT THE AUTO DEALERS HAVE TO OBIDE BY. The email I sent on 12/22/2015 is below: Momentum Nissan Business Services / Finance Dept. / To whom it may concern, I have called and left a message with your finance department about the estimated time my 2 trade in vehicles will be paid off. I was notified that my message will be relayed to Business Services & that they may contact me. I contacted my credit union and they notified me of my outstanding balance. Please contact me when this has been expedited. By law (VC Section 11709.4), you have till 12/30/2015 to pay off my two trades.

KI

Kimberly Price

Salesperson #1 - Anthony was GREAT!!, he wasnt pushy, he listened to what I wanted & things I said that mattered to my decision to buy. Let me say from the outset, it was because of him I bought a car from this dealership. Manager - David was an o.k. guy, at first. He worked with me to get the car to the price it needed to be, for me to buy it, held the car so that I could come back in two days to purchase it because I left, someone said no Cashiers Check was required on a holiday weekend. but then the story changed when it came time to write my check for the car. This appeared in his opinion to be MY fault by him even mentioning I could have bought the car two days ago. Rude & insensitive, because I ASKED!!. I wouldve gotten a Cashiers Check had I been told to do so on Saturday of a holiday weekend. Salesperson #2-Eric was horrid, he was VERY pushy, and tried to make me feel literally obligated to buy a car, because of part of a conversation I had with SP#1. Finance Mgr #1 -? Black Bald Guy, so bad I dont even recall his name, he had a poor demeanor, seemed to care more about how well he believed he looked than his company making the sale or me as a satisfied buyer. He didnt explain things thoroughly, I had to ask obvious questions and I was not financing!!! AWFUL!!!!!! Back to the Manager David, who tried to push back on me for not buying the car two days earlier because of their miscommunication about the Cashiers Check vs. Personal Check....NOT MY FAULT, I ASKED & RECEIVED A HALF ANSWER as I prepared to buy the car, and the second half when it came to writing my check. This was a poor experience overall. As I was completing my purchase, the GM, Ray came in to speak to Finance Manager #2-Rita, who was great by the way, and as I was almost in tears over this experience, he offered me 1 year of oil changes at no cost. That was also great, and appreciated, but unfortunately too late as I told him. I also told him, I would never return to buy a car there, nor would I refer anyone to that dealership. Hopefully, the service department will be better, my hopes are high, as I will return for the 4 oil changes in the next 12 months. I wish Id read the reviews before I went there. I usually do, but out and about didnt take the time. ALWAYS TAKE TIME TO READ REVIEWS & WRITE THEM!