Mercedes Benz of Fairfield

Reviews 8

CH

Christine Chao

Nothing is worse than spending $700 for repairs and having another warning message light up on the dashboard on the drive home from the dealership!! True story! But, lucky for me, this one has a good ending (at least, hopefully will have a good ending, soon). After an anxious 3 days of dread that my airbag may either deploy spontaneously resulting in an accident OR not deploy during an accident (based on perusal of owners manual of the meaning of the "SRS" light), I finally decided that it was not a good idea for me to continue to deliberate which option was worse, and dragged myself into the dealership to have it looked at, fully prepared for the sticker shock that comes with any car work. Well, to be honest, I was still quite shocked despite the mental preparation (not sure one could ever sufficiently be prepared for the sticker shock), but, at least the "good news" that my service representative (Fernando, who was awesome!) shared with me at the end of a long day of repairs was that the one part they thought was faulty appears to have been the only part damaged (apparently it could have been much worse!) and seems to have solved the problem after it was replaced. I was overjoyed! At least it was a one-day fix, though pricey. Now, part 2 of the story was that I called to ask about the coincidental occurrence of having another warning light come on as I drove home. Im no mechanic, but it just seemed to be too much of a coincidence that something else would just happen to go wrong during the drive home! Called Fernando and he graciously offered to fix the unrelated marker light that had gone out at no charge. Though Ill always wonder, at least the great customer service will have me coming back to this dealership!

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SA

Santiago Fileta

***updated review***Moe called me and we worked things out, he even reimbursed me for some of the costs that amounted from an error that occurred with my thermostat, I will leave my original review which is as follows, but feel much more satisfied now than I did when I wrote this review and will therefore change my review from 2 stars to 4 stars.** the actual mechanical work I received here was well done if not expensive but that is to be expected. I specifically felt not only unimportant but unequivocally dismissed by my service advisor Shon. Yes my sprinter is not a brand new AMG, but if I leave you two voicemails that go completely unanswered and you barely give me the time of day when I come in I cannot help but feel disrespected and unvalued as a customer. I dont think this behavior necessarily reflects the overall attitude of the dealership, as I was treated very well by more than a few employees there. I believe it is merely indicative of poor customer service from one particular individual, whose actions I can assure you will prevent me from returning, not that it matters much since my income bracket is obviously wanting...

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Adekunle Adegbite

I will never take my car to this facility for repair again.I removed a hose clip from my S550 radiator while trying to remove the old coolant so as to put a new one,I was unlucky to put the put the clip back.Took my car to them to help me put the clip back,Rich or whatever is name told me to wait that someone will help me out,waited 3hours until a lady came and called a specialist to help me out.They told me I had to leave my car that they need more time which I did.Received a call in the morning that they need to diagnose my vehicle for $185 and that they could not put my clip back that I need a new radiator which is about $2k total.Told the guy I was on my way to get my car,I had to pay them $185,tow my car away and later noticed my they had messed up my radiator as its now leaking.The only person I trust there is patty,the service advisor.Think twice b4 u take your car to them.My car is already complicated.Think twice.

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ER

eric robinson

We had an issue after a recent repair. Mercedes Benz of Fairfield resolved the issue and went above and beyond to make sure we were satisfied. I dealt with the General Manager Mo Ayubar and he was excellent! He took great care of making sure my family was satisfied with our experience. I have always enjoyed working with my service advisor Adrian as well. I will continue to recommend Mercedes Benz of Fairfield and will not hesitate to take our car there for service in the future. I purchased two Mercedes Benz GLs in the past ten years from other Bay Area dealers, only because Mercedes Benz of Fairfield was not in business at the time. Mercedes Benz of Fairfield far exceeds the service I received at either of dealerships in all categories. I will certainly purchase my next Mercedes Benz from Mercedes Benz of Fairfield.

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LL

Llano Leone Productions

Barry Flores provided me a world class and mind altering experience. He made the process so simple and seamless that I didnt even feel like I was buying a car. He was patient and answered any and all questions. I was with him all day, and was still very patient, polite even though his missed his lunch. He is a world class example of what a manager for a luxury brand should consist of. Barry Flores has a friend and customer for LIFE. I wish all sales agents and managers conducted business in this manner. he should be THE TEMPLATE for all sales trainings and seminars. I cant say enough great things about this guy. if he offers it to you and you can afford it...dont question yourself just buy it from him. P.Leone

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BO

Bo Boess

My dealings with Mercedes of Fairfield was one of the best car buying experiences that I have had. Since I live in Texas, and Fairfield is in California, I had to have complete trust in the dealership and the sales person Mr. Hagen Bernecker. Hagen arranged transportation from San Francisco airport to the dealership in Fairfield. The car was ready as promised. Mr. Bernecker explained all the many features of the vehicle, and took us for a test drive. If not for Hagen Bernecker, I most likely would not have had the confidence in my decision to fly to California in order to purchase the AMG C63 S..

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JE

Jennifer m

Horrible Every time Ive taken my car in for service I turn around and have to take it back !! With in a year Ive spend 6,500 and I barley moved from Hawaii .. I have a 2008 S 550 bought it with 50,000miles a year ago ! I recently wanted my car worked on again and Tim denied me a loaner car . Ive been a repeated customer even after they have messed up my car and fixed incorrect parts and have had to take my car back numerous times .. This is DEFINITELY my last time ever dealing with them !! They do NOT care about their customers or the loyalty of them either !!!

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LO

LoveYarely7

I took in my car for a recall but to find out my car is covered but still have to pay the 3000. They came up with an excuse. I payed then four days later same problem. Brought it back for the same repair, am covered so shouldnt have to pay but guess what still have to pay! I have my car back and the same area but different part is having problems now and again I should be covered from the recall but the manager is coming up with excuses that I have to pay. If it werent for my dad I would have to pay 5,000.

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