Sunset Ford

Reviews 3

TI

Timothy Hadden

Where do I start? First, I dont trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, arrived at 8:55am. I had a scheduled oil change service and a "check coolant additive" which is basically a quick test on my current coolant. All said and done a max 1.5 job MAX, if they are slow. Anyways, ended up getting air filter replaced which is typically something I do since it is such an easy job and very fast. This time due to travel scheduke I asked them do go ahead and do it. Anyways, long story shorter I was there 3.5 hours. Yes, 3.5 hours. Part of the reason? Well, thru were going to wash and vacuum my truck. After waiting on truck over 2 hours I was told after asking "your truck is being finished up being washed, should be any second." 40 minutes later I walk outside and see my truck in a line in back. I ask the service rep what it means if truck is in line (the same rep who old me it was being finished named Desiree Conlon) and she tells me "that means they havent touched it yet." Really? Well, I ask them to just bring truck to me. When I get truck, guess what, a check engine light is on. It wasnt on when I got there, but they tell me it was. Funny that when I was called (Ill get into that soon) they never once mentioned "btw, engine light is on...should we run code?" Nope! Anyways they take it back into shop after treating me like an idiot, after Ive waited over 3 hours. Guy comes back and says; it was because you were low on DEF. Mind you, low def triggers in cab and I was just under 1/2 tank prior to bringing. In fact, when they filled def I was given a container of remaining fluid practically full! Anyways, service manager just apilohozed, nothing more. The issue that really gets me is the call about "you have a coolant leak." Mind you, I just had the truck in for past inspection and rear differential rebuild and no issues, then left it parked (without driving) for a month! Suddenly I have a coolant leak? Anyways, they are telling me 5 hours of diagnostics (this seems standard for them) but I talk to repair tech and he says, "just minor dripping down bell housing." What does they repair sheet say? "Massive coolant leak!" Think about that... anyways, glad I didnt trust them. I leave, no refund for time left sitting around, just a "we are sorry," and I pull a trailer 7 hours through mountains, buying coolant just in case, always watching temps, and guess what...when I first left there was some coolant dripping (quarter size after almost and hour) but after trip and since then...zero drip, zero bell housing...nothing. Checking levels over a week later...nothing. Rememver, their service sheet said I had a massive coolant leak. Suddenly I felt like, perhaps someone just poured coolant down engine, which would indeed show dripping and pooling, and Id say... "Oh no, lets fix it..." Then, 2,000 bucks later, after all the exhaustive diagnostics (basically removing intake and hose) they would have it fixed. Worst Ford dealer I have ever had service done. Called to manager of ford, left message and no returned call. Dont go there...I dont trust them. Also, if you do go...and they say something is wrong with truck take to another Ford dealer nearby; trust me...Have them look at your car...youd be surprised at the difference in service, kindness, and perhaps diagnosis...I already informed multiple people in the area to let anyone and everyone know to take to another Ford shop...it is already happening...

DE

Denis Seniuc

Three weeks ago I decided to buy an F150. I live in Kirkland, WA, so I went to closest dealership and test-drove one. I also received a quote for the truck I liked ($10K below MSRP, about $6K below invoice). From my previous experience, it is much easier to get a good deal buying from dealerships which are located further from Bellevue-Redmond-Seattle, so I checked the inventories of dealerships in 100-mile range and wrote to those who had on lot something I liked asking for a quote and sharing the one I already had (to save time - theirs and mine - in case they couldnt beat that price). Most replies said something along the lines "we cannot beat their price", but the reply of Sunset Ford (Christopher Price) was "we will not lose a customer over money", and then asking me plenty of questions to all of which I gave very detailed answers (completely speced truck I was looking for, some VIN numbers of vehicles that match, link to the posting of a vehicle in Kirkland I was considering to buy with the price; all information of the car I was thinking about trading in; etc.). After some going back and forth, I finally received a quote - $6K higher than the truck I showed them upfront, located 5 minutes from my home. When I told that it doesnt make sense to me to drive 1 hour to their dealership to pay $6K more for a truck that is not my favorite color and is missing an option the Kirklands truck has, their answer was "We dont think they are gonna sell it to you for the list price you are telling us", "No dealership is in business to lose money and if that dealership is willing to sell you their same exact truck like ours for $6000 below invoice pricing I would go buy that truck", and the tone of the conversation suddenly became rude. What happened with "we will not lose a customer over money"? And sure enough, after that I went and bought the truck from Kirkland, exactly for the price they had on their site ($6K below invoice). One star: for not admitting upfront the quote I had was not beatable for them (as other honest dealerships did) and wasting a lot of my time.

BR

Brenna Urquhart

Look elsewhere for a vehicle unless you want to be treated poorly, rushed, and feel like a complete inconvenience. One week ago, we flew all the way from Alaska to pick up our 2016 ford explore with 17k miles. When we went to pick up the car, it appeared to be in great condition except it had VERY visible water spots covering the entire car including the windows. I asked our salesman about it (Jack Yager) and he said "its due to very hard water in our area." We walked the lot together to see if other cars had this problem. Not one single car did. Jack finally agreed to rebuff the car to try to fix the spots. When we came back over an hour later, the spots were still there. Jack said they worked on it, they were busy, and they were sorry. Good as it gets I guess. Upon our return to Alaska, we took it in to get the car detailed here (over $300) The shop here in Alaska said it was definitely ACID RAIN. We called Riverside and asked to talk to a manger (JEFF) and he was rude right off the bat and interrupted me and said "let me stop you right there and just tell me what your problem is." I asked him if he was in a hurry and he cut me off again asking what I wanted. NOT the way to talk to a customer. Said "let me just stop you right there. We arent paying anything for your car detail." We werent even asking for the dealership to pay for the car detail. JUST the portion of the buffing that needed to be done. He was so rude, inappropriate, treated us horribly and was just downright unprofessional yet accused us of the very same thing. Never been treated this way at any type of business. Especially one we just spent $36k at. Take your business elsewhere if you wanted to be treated with respect because YOU WILL NOT GET THAT AT RIVERSIDE in Sumner!