Jaguar Land Rover Dealership Bellevue

Reviews 3

AC

Acecool444

Definitely a 5 Star experience. I cant say enough! First let me start off by saying, both my wife and I couldnt be happier! We both felt like we received the Royal Red Carpet Treatment and were only there for a used trade in car (under 2000 miles) priced well below Kelly Blue Book. Wow Factor! Unbelievably, they even threw in $6,500.00 dollar custom wheels that were already on the car, complete with all the extras (New convertible boot and factory Mustang car cover) with no extra charges (nor was any of it advertised). We even received one Jaguar Box containing two Jaguar Leather Key Chains and a nice fat pen which I think was pretty cool. While Staff were not short on energy and during our short wait (paperwork), we were never once bored! We were even taken on a highly entertaining tour (Thank You Zoran), to see some of their more prestigious exotic cars, like the luxurious (I WANT ONE) "F-Type Convertible" sports car, the "awesome and very impressive technically advanced Land Rover" and a first look of the new 2016 half a million dollar "Lamborghini" (blew our minds), knowing all 3 were completely out of our budget (I dared not even touch it!) The sales personnel and finance staff were are nothing short of being highly courteous, professional and even more importantly, plainly honest yet always highly informative, even up to 2 hours past their official closing time, they were as energetic and friendly as when we first arrived. Something you dont usually expect from car sales personnel, as once you buy it, youre quickly shuffled out the door. Expect the store to be immaculately clean and uncluttered from entrance to store to personal desks and I do mean IMMACULATE! No smell of burnt coffee and sweat (other high end dealership experiences) All in all, it was well worth the 3 1/2 hour drive all the way out from Portland, Oregon and almost didnt want to leave, for I truly believe, we actually found them to be some of the most honest and friendliest people youd ever want to meet. We instantly felt relaxed and comfortable upon our arrival and to the very end, unlike some dealerships where you feel rushed or pressed. Im positively sure, even the late Walt Disney would have been impressed. We truly felt like we got a really great deal (there is a God), and would not hesitate to highly recommend "Jaguar Land Rover Bellevue" dealership to our family and closest friends. Zoran Bosiljkic (SUPER Great Guy), Sergy, Deny (Reminded me of Disneys Princess Jasmine or Pocahontas) and Layla, Both my wife and I Thank You all so very much. Hope youre all there when we buy our next car. Truly! and most sincerely! btw, what are you all doing for Thanksgiving and Christmas this year? LOL Thanks Again! Im still in Awe! So far, the best experience Ive ever had buying Anything! Im quite sure my wife would agree as well. Sorry for the length, but like I said from the beginning, I cant say enough about how pleasant it was, from start to finish! Best Wishes and Cheers to all of You and Yours Most sincerely, Robert & Rachelle

AA

Aaron Paul Wilson

I recently purchased a used 2011 Mini Cooper Countryman from Jaguar Land Rover Bellevue and have had such an awful experience with the vehicle. The first day I owned the car, I noticed the speedometer on the car was not synced with the digital speedometer of the car. The digital speedometer of the car was ten mph off from what the analog speedometer on the center console of the car read. I immediately called the dealership, in which their sales rep. said he would get back with me the following week. As the digital speedometer was correct, I thought okay, no problem, Ill wait for your call. Fast forward to a month later, and over five different phone calls with no resolution when I am driving down the road and the entire computer system of the car shuts down and reboots. In between that month of waiting, I took the car to the Mini dealership (who are incompetent themselves) and they had no idea how the readouts were incorrect and wanted to charge me $360 in labor in order to open up the unit and inspect it. After the car reboots, I get about ten miles down the road and the clutch goes out on the car (which I also inquired about in the service inspection I did with Mini after I purchased the car). Mini says that these two occurrences were simply coincidental. First, the clutch needed replaced ($3600) and the champ navigation system on the car had overheated, causing the electrical failure. (After research, the Champ navigation system is simply the radio navigation system located under the speedometer). After this unfortunate event, and without a mode of transportation on a vehicle I just paid $21,000 for, the sales manager, Micheal, finally gets back to me about the car. All the dealership could do was to provide me the phone number of the original business, Northwest Motors Limited, that changed out the speedometer as this car was previously Canadian. I called this business, which claims that they did nothing but replace the speedometer and they are not liable for the damage to the radio/nav system ($1700). After speaking with them, we finally came to the conclusion that they installed the wrong part on the car. In order to fix the car, I would need to drive the car to Mount Vernon, over an hour away from Seattle. Is my time not worth anything? Why am I made to deal with this issue when it was an original issue on the car that I had been addressing since the day I picked the car up?! Besides this, I was also told today that the car will need new brakes and rotors within 5,000 miles. Within two months of owning the vehicle, I have found out that the vehicle needs over $6300 in maintenance. As it is a used car, I understand that it will need more maintenance than a new vehicle, but the lack of service and inattentiveness of this business is very typical in the car business. If you are looking to do business with this car dealership, I would recommend you steer clear!

SH

Sherene Kershner

I love the Land Rover brand, but I must admit Ive had a couple of snags with the 2015 Discovery I purchased 6 months ago. A difficult-to-diagnose problem was plaguing the car and Id had it in for service a couple of times -- to no avail. Once I reached my patience limit, I called my original sales person, Dario, at the Lynnwood (Seattle) store who not only remembered me, but my dog as well! (We have a Great Dane who we took on one of our test drives to ensure the cargo area would be a fit!) Dario put me in touch with the General Manager, Dmitri, who assured me they would be as aggressive as possible to help get me into a different vehicle I could trust and enjoy. The process was lighting-fast and smooth! We quickly found an alternate vehicle (an LR4) that worked well and was actually a step up. Dmitri shaped the numbers in an extremely generous way so we had a minimal hit on the trade value of the Discovery, as well as a great deal on the LR4. We drove away after just one day of negotiations in a vehicle we are thrilled with and a deal we feel reflects their commitment to customer satisfaction and brand quality. Rachel, our sales person, was incredible to work with. She also drives LR4s and helped us understand some of the personality traits and benefits of the beast. You can always tell when youre working with someone who has a passion for their work, and she LOVES Land Rovers. She was extremely patient with our 7 and 9-year-old kiddos - for whom it was a very long afternoon. I was charmed by her collection of photos of happy clients with their new cars cycling through the digital frame on her desk. Plus, she has been extremely diligent regarding follow-up on a couple of small, post-sale items - unlike other car-buying experiences where the sales person abandons you as soon as paperwork is signed. I loved my experience at both Land Rover locations. Its pretty great when an organization can transform a disappointed customer into a raving fan after 1-2 days of intervention. My admiration for the brand (from sales and service to the vehicles themselves) has increased exponentially. Heres a pic of our FIRST day with the LR4...