FedEx Office Print & Ship Center

Category:	Print Shop
Address:	2241 Eisenhower Ave, Alexandria, VA 22314, USA
Phone:	+1 703-299-6186
Site:	local.fedex.com
Rating:	2.9
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM Closed

Location

Photos 29

Reviews 23

Jeffrey Watson

Lazy and a liar. Stood there for a full three (and very awkward) minutes while he ignored me. Im the only person there, my kid was running around and still pretended I was not there. Then when I asked for help to find the zip code for my package he refused to help. Moreover he claimed his systems couldnt access the internet and there was no way he could find the zip. Its a MAILING office, and he "there was no way" he could find a zip code..... Oh and I saw the news on the screen of the computer that "couldnt access" the internet. So yeah, its either the most incompetent mailing office in the DC area, or they are lazy and liars. Either way its terrible customer service.

Reina DuVal

I live only 5 blocks away and must use this office 3-5 times per week. I am a 63yr old techno dummy. Greg, Eric and the new Spanish lady is always cordial, patient and speedy. I can get in and out quickly. I am very grateful for this office. There is a bigger office not that far from me on North Washington St. They are ok, but I will never forget the $220 ticket I got while it took more than a 1/2 hr. to get a receipt which I never finally received for a 5 minute copy job for a non-profit. I hope to NEVER go there again! Thank God for the 2241 Eisenhower Ave office!! Semper fi, Reina M. DuVal, MBA Lt. Col., USMC (Ret)

Umar Farooq

Horrible Experience with Delivery Guys they are blind cant read on the doors what we put note for them. They are robot not even try to wait or gives the door bell to let customer know that they r on the door. Most terrible delivery services from these drivers All the time I am at home but they just print the Door Tag and paste on the Door and left. Why not they can read? Why This Hell system cant be update. We live in 21st Century where everyone have the Mob and millions of other way to notify but still feel like old days they dont want to improve there delivery service. Aaaagggg

Nina Greene

Shannon was helpful, efficient and pleasant. Her co-worker, not so much - kept interrupting her transaction with me and never quite giving his full attention to the customer in front of him who was obviously frustrated. The gentleman whos name I didnt get nor see on a name tag was heavily accented and spoke in almost a barking tone to both the other customer AND Shannon. My failure to give more stars is because his behavior reflects poorly on this location. Shannon remained polite nevertheless. Cant say I wouldnt have had to pause and have a word with him out of earshot of customers !

Joeletta Patrick

I had a packaged delivered by FedEx. The driver lied twice and said he tried to deliver it and I was at home the entire week. Then I got a notice on the third try. I signed it and said leave it at my door. I got a final notice with a note to say its against their policy - which isnt true. I called and complained and not once did anyone confirm that as their policy. After the final try the package was still not delivered and it was stated as incorrect address. The package was eventually sent back and I finally received it through UPS. FedEx is HORRIBLE!

sinan bilgen

I just went to this place to print out a few items. It should be open at 8 am but there was no one at the store at 8 am. I waited 10 minutes and called the FedEx office custumer service. They called the store manager and store manager told us therw will be someone in 20 minutes!! I return back witout printing anything. Thanks FedEx!! Id recommend to call before you go if you are visiting in the morning.

Karen Reynoso

Needed to ship a folder so I went to this Fedex. When I walked in I was the only customer. Envelope options were easy to choose from but had to wait for the center manager to get off the phone. He then went to go finish another project before saying "Ill be with you in a few minutes." Think I was in there for a total of 15 min to ship a folder.

Internexus

Went to ship a package I already prepared, when I asked for insurance the individual helping me explained he could not insure the package for the amount requested unless he packaged it himself for an additional $26. No thanks, this place was just an inconvenience and didnt provide the services offered to the customer. Solid waste of time.

Marco Vasquez

Customer service here is terrible. I came twice for my business shipping needs and the sales associates acted as if it were a chore to help me both times. Management should train associates to nicely explain situations rather then rudely clarify and send the customer to other locations right off the bat so you dont have to deal with them.

Marian Spencer

Misleading I went in to send back shoes I ordered, from a company which has an easy return policy-prepaid labels. I didnt have the wrapper that it originally came in so I agreed to buy a box, thinking it would be a few dollars. No, turns out buying a box also includes "packing service" charge. I paid $15 for a shoe box. Stupid.

Alan Norman

Grossly incompetent. Couldnt find my package. Told me to call 1800GoFedEx, I called GoFed Ex, who then told me that my package was at their address. I called them back to ask about my package, they still couldnt find it. Once again they told me to call GoFedEx. I suppose their motto should be, "Hey, at least were not Lasership"

Steven S.

Angie, the Store Manager, provided great customer service. No matter how many times I screwed something up, she helped consolidate several different documents into one binder. She was very nice and helpful the entire time. Based on the assistance I received from Angie, I would recommend this FedEx Office.

alpha robins

I went there to create 4 manuals, and this location couldnt do it at the spot itll be ready the following day, I ask why because its a 5 minute process and he (African guy) said "I have better things to do", I already inform my coworkers about this location. I will no longer do my business at this location.

Jeison Arcos

Individual working at the front desk does not know what a A3, A4, etc paper size is it. wanted a doc printed, the person was beyond confused when i wanted it printed in A3. asked to print with no border that will be $6.99 extra. beyond disgusted with the service.

A Private User

They were very helpful and professional. Way better experience than the store on N. Washington (the N. Washington location is TERRIBLE!!!). Will definitely come back to the Eisenhower location.

Clint Farrell

Personally Ive only had good experiences here, but Ive also only dropped off or shipped items. Parking can be dicey, but Ive gotten lucky behind it on gristmill.

Natzki Nelson

Great customer service! Ive done booklet printing several times and the store manager was very nice and prompt.

A Private User

A FedEx Office location with the standard copying and mailing functions. Sometimes, its what you need.

Ray Jacobsen

Lazy clerks Want to sell you new boxes, skip them go direct to real FedEx staffed drop ofg

Bessyta Morales

excelente buen servicio

Ajax Johnson

Fair customer service, but not reflective of FedEx in general.

Inrglctc O

Employees were very polite, knowledgable, and attentive!!