The UPS Store, Courthouse

Category:	Shipping and Mailing Service
Address:	2200 Wilson Blvd #102, Arlington, VA 22201, USA
Phone:	+1 703-358-9500
Site:	theupsstorelocal.com
Rating:	4.6
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–5PM 11AM–3PM

Location

Photos 17

Reviews 12

Elizabeth Quinn

I need to tell everyone about this, Im amazed!! I was at the post office a few days ago and was told that one of my packages could only be returned to/via UPS. A guy in front of me in the line said "maam, I over-heard the attendant say that your package need to go to the UPS store. I work there and would be happy to take it for you." After the hustle and bustle of a day spent shopping/waiting in line I was tired and wanting to go home (plus I had tons more to do.) Without thinking (this guy was wearing a UPS uniform,) I said "Oh, thanks, thatd be great" and gave him the package. After some contemplation, I realized that entrusting a package (value= $100.00 plus) was not the brightest thing to have done. Until I checked the return status today, I had been very worried that the guy who took my (pre-paid) package was not actually someone from UPS. Its a shame we have to be so suspicious however, I am so very happy that this all worked out and am very impressed by that UPS employees kindness and willingness to go out of his way to help me!

Christian Cleaveland

My experience at this UPS was the greatest experience that I have ever had. Previously, I had always gone to FedEx when I needed something shipped, as there is a store close to my house. However, I decided on to try out the UPS store because I was increasingly dissatisfied with the service that I received from FedEx. I can honestly say that that was a great decision. Just the other day, I came to the UPS store needing to print off and ship out some important medical documents. The employee who helped me, a young man by the name of Jac, was incredibly personable and walked me through the shipping process, even though I did not come prepared with all the information that I needed (oops haha). Nonetheless, Jac helped me until the documents were printed and mailed and never expressed displeasure or discontent. It was this type of customer service that has helped me come to the realization that I will be coming to UPS each and every time I need something shipped, despite the longer commute. Thank you UPS!

Jon Newstrom

I have lived abroad for over four years. Jay and his team are fantastic! Excellent customer service! I can have them check my box via e-mail, so I can time shipping my mail so I have everything I am expecting. Sometimes I ask every day for a week, and I get the same courteous service. When I do ask to have my box emptied and the contents sent to me, they wait until the days mail comes in, just in case. The I get an e-mail with all the shipping details and a link so I can track the package. Anyone considering living overseas for awhile, or just will working out of state for a period, this UPS store is the one you want! These folks set the world standard for Customer Service!

Angela R

CAR TOWED NO MATTER WHAT! 2nd towing attempt of car from "free parking" spot. This time I get shooting back pain b/c I moved too quick b/c I wear a back brace (recovering from a back injury). Explained to tower that I pay UPS Store extra for an after hours key for my mailbox. Tower said he didnt care saying store was closed. For over 3 yrs as a customer Ive been parking in the "free" spot to pick up my mail, but now its changed to TOW CARS AFTER STORE CLOSES. ACPD says towing company can do can do it. My back pain after this incident is excruciating - tears were running down my face as my pain Needless to say Im closing my account.

Pavan Josyula

I was here for taking my Driver Improvement Program Final Exam. Jay Choi was the person who was in the store during my visit. I had to take time to review because the service was just above and beyond my expectations. He was very helpful trying to get me connected to a I Drive Safe representative as I did not get my authorization code even after waiting a good 30 mins. I was there on a busy Sunday when the store is only open between 12 and 4 PM. But despite that, he was going above and beyond to get me going with my test. Truly appreciate the customer service!!

Stevie Clemons

I had gone to the store with the intentions of just printing out my resume and leaving. I needed help with the computer and David, one of the associates came over to give me a hand. He looked at my resume and politely asked if he could offer me a hand. OH MY GOODNESS! Not only did he help me with the computer, but he also cleaned up my resume and guess what..............I GOT A JOB!!!!!!!! I could never repay him for his help. This is what outstanding customer service is about. Going that extra mile when you really dont have to. Love you DAVID!!!!!!!!!!!!

Ross Mohan

Every time I walk in this store its......wait for it.......wait.......waaaait.........BOOM! One and done. Amazon returns are literally seconds. I barely get time to say hi to the staff and they have it logged and Amazon e-issues the refunds as I walk out the door. Faxes -- they got you covered. Boxes, shipping? All there. Fast as heck, and consistent and available. And, they have a new giraffe-walking service. (Just kidding, but, you never know.Keep Arlington crazy)

Jimena Duque

We had an excellent experience. We were overseas for 5 years and during that period UPS received all our mail and forwarded internationally. Customer service was impecable, time frames were always met, really, everything was smooth and very very easy. Over the 5 years we dealt with every member of the staff and each and every one of them was professional, friendly and accommodated to all of our requests. Thank you guys (#311)

John Mascarenhas

This place is awesome! everything is super fast- i just drop my packages off as soon as i enter & badabing badaboom- its done. ive have been to this quite a few times and never been here more than 2mins at a time- literally, i swear! aside from the lack of parking sometimes, i really like this place. the guys here are super coooooooool. Happy to serve you any hour of the day, I wonder do they ever have a bad service day.

A Private User

This store is a very convenient location for the USAA Easy Deposit service. With the CVS right around the corner with a USAA ATM for withdrawals, I can deposit my checks here, and withdraw the funds across the street at CVS, makes it very easy to "cash" checks. The staff is always very friendly and helpful, too! Just, be sure that you pay for parking in Arlington, as theyre extremely good at writing parking tickets.

A Private User

Ive been had a mailbox there for over 4 years and they treat me and all customers like family. There attention to detail and high level of customer service is impecable! Jay who is the owner and his employees communicate effectively when packages come in. Because of my profession, they have stayed open late to make sure my packages got in my hands. As long as Im in the area I will maintain my mailbox.

A Private User

I continue to renew my mailbox at this location year over year due to the excellent customer service. Ed, Richard, and the entire team take a customer- centric, consultative approach when assisting customers with all of their mailbox, shipping and business admin needs. The crew is both efficient and friendly. I highly recommend this UPS store.