The UPS Store, Ballston

Reviews 6

A

A Private User

More than 100% markup on shipping rates! Told me that USPS overnight is the same price as UPS and recommended sending it UPS 2nd Day Air instead of overnight to get a better price. I ended up paying $36 to send UPS 2nd Day Air letter. Found out later that "same price" is really misleading. To send an overnight envelope through USPS at a post office location (by buying a flat rate envelope at the post office or on-line) would have only cost $18.30. They charge $39 for that same flat rate envelope at the UPS Store (i.e. the UPS Store upcharges the exact same envelope/service by $20.70) . To send the same shipment using the UPS website, the price was only $17.04 (so they upcharged the UPS website rate by $19 too). Once I realized I had been duped into paying more than twice the going rate to ship a letter via an expedited delivery method, I called back within an hour and complained and asked for my money back and they said they couldnt help me... that the package was already picked up. If 100%+ markups on shipping prices are what you are looking for, this is the place for you. I dont mind some mark-ups on pricing... places have to make money and stay in business. But charging more than 100% markup on a service and adding no additional value on top of that service is not good business practice (IMHO). So, Id make sure to buy your shipping labels on-line and print them out, and just use this place to drop off pre-paid packages. If you cant pre-pay and print a shipping label before you arrive here and want to ship USPS, then go to the post office at 1210 S Glebe Rd, Arlington, VA 22204 instead. Youll save quite a bit of money in doing so.

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A

A Private User

Ive been to this UPS store several times. My main problem is customer service. First time I dropped my package off, it was fine, and they informed me they validate parking. Next time, I parked in the parking garage below and after I dropped off another package, I asked for parking validation. They said, with an attitude, that they do not validate; even though a week before they did. The third time I went to mail a package, I said I wanted to ship it the cheapest way possible. After filling out one form as instructed to do so by one employee, another employee asked me, again with more attitude, how I wanted to ship it and made me fill out a DIFFERENT form; it was confusing as to which form was necessary and there was no communication between the two employees as to how best to ship this package. They came off as if they were just rushing to get me out of there, when the store still had a good 30 minutes till closing. The fourth time I went to drop off two packages, I was asked, "How may we help you?" I replied saying "I just want to drop off these two packages but they need to be taped." The employee, who has helped me before in the past, asked "Do you want to buy some tape?" I had never ONCE been asked to buy tape before when I dropped off previous, untaped packages. I replied, "No. Cant you all just tape it?" since they had done so several times in the past at multiple UPS locations. He just kinda nodded his head and I quickly left. Overall, I always feel like Im given an attitude everytime I enter this store. Poor customer service, even for something as simple as dropping off a package with a UPS label already on it.

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Liz Beck

I came here because my printer was broken and it was one of the closest places to get things done. I needed to print a mailing label off my thumb drive to return something to Amazon. The guy pointed me to their computer and CPU so I could upload it. It didnt open because it didnt have the right software. So, I went to my e-mail to find the same document and was able to print out 2 pages. When I went to pay, I was told Id spent 15 minutes on the computer and with the two pages it cost $5!! I told him I didnt spend that much time on the computer. If I came anywhere near that amount of time it was because their equipment was old, slow, and not updated with recent software. The other point is, they never told me I was going to be charged to use the equipment or that I was being timed. I normally go to Kinkos where they dont charge for time to plug in USB and find a document. Youre only charged for the printed pages. Out of curiosity I inquired about sending the package via UPS to Amazon (KY) and he quoted me over $20 bucks!! I was told by Amazon it would not cost more than $6.83 by USPS. Im not faulting the guys who work in there for the prices. However, the business practice in this shop stinks and I dont ever plan on using UPS again.

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Mary Ann Horn

Just tried the store again after swearing I wouldnt. Should have gone with that impression. Last time I explicitly requested a package be sent by UPS. Instead, it was sent by FedEx, delivered to the wrong address, and after arguing with FedEx that it hadnt been delivered (the person who delivered it claimed there was no porch, while the address to which it was sent has a very large enclosed front porch), the only saving grace was that whoever received it took it to the USPS. The mailman kindly delivered it to the correct address without any additional charge. Have just sent baby gifts to my cousin for a shower. Even after asking if they could read the email address in order to send the tracking number and having it confirmed, they sent the information to the wrong address. When I asked if they could resend it, they said no, that would void the entire transaction and the package had already been picked up. I received the tracking number by phone and UPS has no record of it. I am assuming that my gifts are completely gone. I cant recommend using the services of this store. I know that I never will again.

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Dallas Ryan

I have used this store now for just over 10 years. For the most part, it has been a pretty good experience. Other than the fact that they are not a 24 access store, I cannot think of much to complain about. Occasionally, my stuff will end up at the National Science Foundation when there is a new UPS, Fedex, or USPS worker. I have received every package that has been delivered over all those year. It is of note that there is a new owner now. He is redoing all the paperwork now. I dont have a problem with him complying with current law. So i dont have a problem with it. When I first signed up, there was only a requirement for a single form of ID. Now 2 forms of ID are required. I guess the only thing that really bothers me is the cost of the box. They are not cheap by any means. To be clear, I have not really used any services other than the PO Box itself so I cannot speak to those.

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Chris Olney

Went in today to return a package to a client. Had the clients account number since they were covering shipping costs. Have done this many times before at a different location but just happened to be close by to this location so I figured I would stop in and save myself some time. Not only were they unable to help me, they explained to me that this was not possible which I know is not true, but they were extremely rude with their explanation. I had multiple boxes I was trying to send and had to make multiple trips back to the car. He offered to help but I declined, I just wanted to leave and go to my normal location. As I was carrying some of the boxes out to my car, he chose to ignore my declination and literally threw the rest of my boxes out the door. I will never step foot in this location again and am appalled that UPS would employ such low class individuals

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