FedEx Office Print & Ship Center

Category:	Print Shop
Address:	715 D St SE, Washington, DC 20003, USA
Phone:	+1 202-547-0421
Site:	local.fedex.com
Rating:	2.4
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 30

Reviews 7

Emily Herr

I am writing this review in hopes of getting a response from a FedEx representative. My package was lost almost immediately upon my handing it over - never even scanned in after they printed the label at the store. The employees at this location are polite, but did as little as humanly possible to resolve this problem. I have filed a claim, which was poorly investigated and then closed without notification. FedEx has essentially stolen my money (paid shipping), my time (literally hours on the phone and in the store), and my property (lost package). My only error in this process was not getting a receipt, which your employee never offered. Ive included all of this information and more in a letter sent to the Customer Relations Office in TN. I doubt my package will ever be delivered or returned to me at this point. I have a faint hope that I might be compensated the $200 value of my package, but mostly I want someone in your overgrown corporation to hear this horror story and acknowledge that something is thoroughly messed up about your system. At this point filing a claim does not cover the extent of my desire to communicate with FedEx, and anyway, the claims system is apparently flawed. Here are the reasons that my experience has been not just dissatisfying, but downright ridiculous and extremely frustrating: - I handed over a package meant to be delivered in two days and havent seen anything from it in five weeks. - I was never told a reason it was lost, except for a suggestion that the team member who printed my label did a bad enough job that it couldnt be scanned. A FEDEX EMPLOYEE should be able to print something properly. - Ive called customer service and visited WASK upwards of 20 times total, each time being told Id have to come back or call back at another time. I have spent hours and hours of my own time trying to solve FedExs error. - Although nearly everyone I talked with was polite, absolutely no one actually accepted this as FedExs problem, to be solved and fixed internally. I was consistently told that I would have to make more phone calls, or more visits to the store, etc. etc. Usually the reason given was that the employee I spoke with wasnt able to communicate with the other part of your company. - It took approx. 8 visits to WASK before anyone directed me to the manager. - The internal communication system of FedEx seems to rely on the customer as a messenger. I was asked for contact information about the store WASK, I was told by multiple team members that they couldnt call customer service on my behalf, and I was told I would be called back multiple times but never was. I asked for alternative phone numbers and emails to contact any employee (manager, store, customer service representative, anyone) directly, but was only referred to the 1-800 number every single time. - When I finally gave up trying to actually find the package and directed my case to claims, the claim was denied without any attempt to contact me or the store WASK

A Private User

I went to this FedEx Kinkos having just moved to the area. I travel quite a bit for my job and I have never experienced horrible customer service at FedEx Kinkos. So to have a gentleman who is in customer service treat myself and the other two customers in the manner he did was shocking. I came in to have a small print job completed. I had this print job completed before in Texas and the man assisted me with the printers behind the counter because we had a graphic artist design the brochure. I assumed that this would be the protocol with this type of print job. I learned from the gentlemen at this store that I was wasting his time with such a request. Not to mention that the lady who was rung up before me who is apparently a "regular" (why I have no idea) said that you for your help... literally there was silence. You should go back to the location at: 400 New Jersey Avenue Northwest, Washington, DC. This store is not worth your money or time.

A Private User

I never write reviews but this place was so horrible I feel obligated to warn you. Seriously. I gave them an order on a Friday afternoon at 4 pm. It took 45 minutes for the people behind the counter to figure out how to print a legal size test copy of the material. I was told to pick up my order in four hours. Needless to say, SIX hours later - at 11 pm on a Friday night- I arrive at the store to find that no one has completed my order. I was there until midnight trying to get these copies and meet my deadline. I ended up going behind the counter and printing off the copies myself. After all this, I couldnt get a manager to respond to my calls and no one seemed overly concerned with the poor service. I finally accepted a discount so I could stop calling the store. If you read nothing else in this review, please take note of this: the service was awful. The employees were slow, unhelpful and did not complete my order.

Jae

This has to be the worst FedEx location in the world. Like how can one place hire employees who are consistently horrible. I mean, in the past 4 years (that I have lived 5 mins from them) I have received some of the worst customer service and I have been a T-mobile (company known for horrible customer service) customer for TEN years and this FedEx location poor customer service has topped the charts. They have allowed someone else (a stranger) to sign for my package 3 times over the past 4 years. They have lost packages and given me incorrect HOLD item information, one employee says 5 days the other says 7 days. So horrible. I will NEVER return to or have anything shipped to this location ever again!!!! I may stop using FedEx all together.

A Private User

My Fiance and I went to this Kinkos to print out our seating chart and table numbers. The associate we dealt with did not want to help us at all and immediately directed us to the computers to print out our documents. We explained that we cannot use the computers as we need a larger sized print-out and she rolled her eyes and responded with "oh Im not gonna do a poster sized print out, you need to e-mail us to get that done." Ive used Kinkos before for poster sized print outs for school and work and I never had an issue like this before.

Zuri Linetsky

This place is awful. They charged me $100 to send a package. Then upon arriving at its destination,tFed Ex tried to charge the recipient an additional $30. A fee no one told me about. Fed Ex now wants another $100 to get the package home. The service at this place is terrible, and slow. They have no idea what they are doing, and do not care about their customers, or the types of services they provide. I will never go in here again, and I will never again use Fed Ex, its too expensive and the customer service is heinous.

A Private User

Both employees were immature, snotty, and rude. They were unwilling to help me with the machines and made snide remarks about my ability to work the machine, even though it turned out that it was broken. They also rolled their eyes when I asked for a plastic bag to put $100 worth of newly-copied materials in so that they would not get ruined when I stepped out into the pouring rain. I would save yourself the trouble and go elsewhere.