Addictive Behavior Motor Works

Reviews 3

JA

James Suel

Wish there was a zero rating as these folks are total zeros. I considered Addictive Behavior based on their Radio Campaign and their website to assist our company with liquidating some of our redundant machines. They seemed as enthusiastic about motorcycles as we are, a works-based Motorcycle Road Racing Enterprise The place looked and felt empty – like you expected to hear crickets chirping and, had I made a sound, it would form an echo inside the place. Impressed? No. Energy? No. Enthusiasm? No. This place was 180 degrees from what their propaganda and website purported was an off the grid, off the charts, adrenaline rush filled place where it would be impossible for you to walk away empty handed. I walked up to the counter to talk to the one person who even acknowledged my presence. At the other far end of the “L” shaped service/parts desk about 20 feet away was some schmuck on a shop stool hunched over, hoodie up, staring blankly into a PC monitor. God knows what he was doing. I don’t know if it was male or female the way they sat there, but what took me was that they NEVER looked away from the screen in front of them, never even accepting the fact that a live customer was in their shop. The other guy figured out that I was interested in consigning my two Vespas , but here’s what he said; “I can’t help you. That’s the sales guy over there and he’s busy. Come back or you can wait.” Okay, calm down a bit. You invested over an hour dragging the scooters out of the race trailer, loading them and then hauling them here, just wait. I say okay, and decide to wait and see. So I start to wander back among the bikes and overhear the sales person’s pitch to a couple. “…that’s a ’77 Triumph over there, kinda traditional type of bike [couple doesn’t seem to vain interest in the Triumph]… and here is a Ducati Monster that came in for service. The guy called me this morning and says he now wants to just sell the bike… I can’t give you a price… I will call him Monday to see what he wants for it… blah, blah, blah,… First, It’s obvious that this guy has not bothered to spend the time to understand the customers’ needs. What would you like to spend? What kind of riding to you do or plan on doing. Did you have a bike or style in mind, modern classic, sport bike, dirt bike, chopper, etc. This guy was a quintessential used-car pump and dump. His only interest was to sell something – anything. Satisfying the customer, resolving their needs was not on his radar. As I listened to this sales clone attempt to explain the Monster to this couple, it was clear his knowledge about anything motorcycles was anything but skin deep at best. Time to leave. As I walked out, no one stopped me or said, excuse me, sorry were busy, just give me a minute. Nope. They let a serious collector with over two dozen bikes just walk out. So I drove to the Edge in Draper where I was enthusiastically greeted with “Those are SO COOL” comment and in an instant asked to help me unload them and could they ride one around to the service bay? I grabbed one Vespa, and the salesman Matt, grabbed the other, grinning ear to ear. As we approached the Service Bay on the other side of their location, he was so wrapped up with them that he started honking their little horn as he saw his fellow employees outside the service bays, Beep, Beep, Beep, errrrrrrrr went the little 49 cc motor, accelerator floored, Beep, Beep, Beep…. We parked the bikes and he went inside to get the paper work. I could hear him back in the showroom telling the guys that they had to come out and see these cool Vespas. He walked out with paperwork for two bikes and acknowledged that he loved them and would void the $40 service fee on one of the bikes and only charge me $40 for the two. Well I could go on extolling the five-star experience, but I have to tell you, the guys at the Edge shared their enthusiasm for these little small displacement 49cc scooters. These weren’t a KTM Duke, or RC1100, these were little scooters and these guys at the Edge were genuinely more than excited to have them.

RU

Rustyn Smith

My experience with this business was terrible. I see that they are a mostly a motorcycle repair shop but they are also a used car dealer. I bought a duramax diesel truck from them and the paperwork process was fine (All smiles). After only a week of taking delivery of the truck the check engine light came on. The cause was diagnosed to be two bad glow plugs and a bad parking sensor. The shop that diagnosed the problem said that the check engine light had been erased previously and these codes were pending in the system and with the few hundred miles I put on the truck since purchase set the check engine light back on again. I promptly called and talked to the shop foreman and he told me over and over again that I had purchased a used truck and what did I expect. He said "youre SOL man" as he chuckled to himself as though this should help me feel better and see things his way. I pressed the issue and he said he would talk to the owner when she returned from a trade show. I waited and never heard from them again. After my temporary plate expired and I called to inquire about my license plates I again asked the shop foreman if they were planning to help me in any way and he laughed again while telling me NO. I will never do business again with this shop/dealership and will express my experience to my circle of influence. I am disappointed in their lack of integrity and apparent intent to deceive the poor guy who happened to buy this truck from them with existing problems. This problem could have been resolved easily with a little understanding instead of defensive arrogance.

BR

Brady Haws

Short version: I found the mechanics at Addictive Behavior Motor Works to be incompetent, dishonest, and lousy. They lied to me about a crack in my engine block and were not able to fix an nasty oil leak I had. I ended up fixing it myself without any issues after some work. Long version/rant: I took my bike to Addicted for an oil leak repair under my left side cover. When I got it back it was still leaking oil pretty bad. I took it back to them the next day and they tried it again. This time they came back to me and told me there was a crack in the crankcase and they put some epoxy on it and it could last just a month or two or for the life of the bike. And it was still leaking oil. I finally opted to fix it myself. Concerned about the crack in the crankcase I figured I would pull the engine out and see if it could get welded or if I would need to replace part of the engine. When I pulled the cover off, Rebel, the mechanic that did the work, had used silicone to seal the cover back on and it was a goopy mess all over the inside of the crankcase cover. He used way too much and I was worried pieces of silicone could break off and get into the crankcase. I went over the entire engine looking for the crack they had epoxied and saw no sign of a crack or any epoxy. I replaced two simple $2 oil plugs in the crankcase cover and sealed it back up and now have no oil leak. Addictive took my money, did lousy work, and lied to me when they were unable to fix my bike.