Chandler Harley-Davidson

Reviews 3

BR

Brian Holman

Wish I could say I had a good experience at the service department here but I cant see myself ever going back to Chandler Harley Davidson after my series of terrible experiences. I originally rode in to get a set of bung king crash bars installed on my bike. Front one installed with no issue but the rear bar didnt fit with the stock exhaust. That was my fault. No big deal, Ill get the exhaust I was going to buy anyways and schedule at the same time to have the rear crash bar installed. I call ahead, make an appointment a week in advance for both items and the day of I ride in and they finish the exhaust and found out someone forgot to tell the tech to install the crash bar...ok. It happens, no big deal. Too late that day to get in put on. I make another appointment, specifically telling them again everything that i need done, including this time the install of my turn signal relocation kit along with the rear bar. Again, they forget to install the rear crash bar. Even though they scheduled an appointment and told me it would be done, someone forgot to tell the tech about the rear bar and I went home again without the crash bar installed. This time, Im slightly annoyed because the relocation kit mandated that the rear tire be dropped for install and cost 3 hours of labor. In other words, getting them both done at the same time would have saved me money because the rear wheel needed to be dropped for both. So now, its not just time, but money being wasted as well. Moreover, they told me over the phone that they didnt know how long it would take, possibly 3 hours but theyd knock off the extra time if they got it done faster. (for the relocation kit and the rear crash bar) But when the bill comes they charge me for 3 hours and it only took them 2 saying that regardless of what they told me over the phone or how long it actually takes them, its a flat rate. Now, they wont even honor what they specifically told me. They knocked $55 off the price (they charge $110 an hour, so 2 1/2 hours as opposed to 3) after I shared my concern and promised that if I bring my bike back one more time to do the install, theyd only charge me a half hour of labor to get the rear crashbar installed to make up for everything thats happened so far. So today I arrive and after nearly an hour of waiting, thinking theyre working on my bike (I had an appointment, and they were not at all busy) they come back out and tell me that not only is it going to take 3 hours to install (it doesnt) they wouldnt be able to finish it today and after promising me to give me a break with the price because they missed the opportunity to install the bar previously (during the relocation kit install) they again reneged on their word and told me they would charge 2 1/2 hours as opposed to the half hour that was promised. They were also unable to tell me why they couldnt do it in 3 hours on the same day when I arrived at 3 and they close at 7. Thats 4 hours. Which is more than 3. I dont like leaving this kind of review as I hate the idea of getting someone into trouble for something thats ultimately the fault of management but whomever is responsible for the service department ought to know what is going on. Its a complete mess and Im honestly just angry with myself for allowing this to happen a 3rd and 4th time and still coming back for more abuse. In the end, if you want exceptional or even decent or acceptable service that is expected with the significant markup on labor thats common at dealerships, stay away from Chandler Harley Davidson.

FR

Fredie Jo

A few weeks ago I walked into the Chandler Harley-Davidson dealership with no intention of purchasing a motorcycle... Well, I fell in love with a used bike while I was there and asked to have my credit checked just for fun. It wasnt long before I was advised that I qualified to purchase the bike and I was so excited! Over the next week there were a series of POTENTIALLY negative experiences that happened including being given misinformation about extra products/services and features and finding out that the wrong keys were zip-tied to the bike and they were unable to locate to correct keys. (They hired a special locksmith to cut new keys so I wouldnt have to wait 2 weeks for replacement keys from HD.) Of course, any buyer would prefer to have a problem-free purchasing experience... However, if I had to experience the problems I experienced, I feel fortunate that I experienced them at Chandler Harley-Davidson where the problem SOLVERS had the integrity to LISTEN, to aplogize and stand behind their word & their product by taking care of EVERY issue and making sure that I received everything I was told I was getting when I decided to purchase the bike AND where EVERY employee (from my awesome and supportive sales guy Rick B, to Bob my Finance guy {who I ended up gifting a bottle of Advil as a parting gift because MAN! ...Did he ever NEED IT!} who went through EVERYTHING with me including making sure my warranties were in effect for the proper time periods and making sure I had GAP insurance, to Michael in Parts who got my fiancees newly purchased, but damaged-off-the-shelf helmet replaced and then installed the Blue-tooth system in our helmets, to Chris who REALLY-AND-TRULY saved my sanity by taking care of getting my security system installed, to Steve and ALL of the AMAZING and incredibly helpful guys in the Service Department, to Chris the GM who followed up with me to make sure that I had been properly taken care of and EVERY other employee who greeted me with a smile or a kind word even though they HAD to be sick of seeing me day after day) I encountered was kind and genuinely wanted to make things right and strived to make it so! When I first purchased the bike many employees told me that I was now a part of their family... After experiencing everything I had been through, and witnessing how diligently the employees worked to turn my potentially negative experience into a positive one, I really DO feel like part of the Chandler Harley-Davidson family! To my Chandler Harley-Davidson "family," THANK YOU for your integrity and professionalism! ~with gratitude, FJ

JO

Joe Rodriquez

This place is full of great people that will bend over backwards to sell you something. On the flip side this place is also full of people that after they have your money will do little for the costumer. In May of 2013 I purchased my 1st Harley form Chandler HD competitor Chester’s HD in Mesa. The bike was beautiful complete with all the bells and whistles (exhaust, baker 7 speed, apes, k&n and power commander). Even better yet, was the dealer offered what was advertised and sold as an extended warranty that covered all the “extra bells and whistles” one catch I would have to pay a small $50 deductible every time to took the bike in. Well after about 2 weeks of owning my new bike the gremlins started to appear. Well I’m sorry to report HD fan’s if you purchased the “extended covers everything warranty plan” it doesnt cover much. About 1 1/2 years ago Chandler HD started showing up at my work where we have local vendors bring their products one site to advertise to the employee’s what they have to offer. I meet with Chandler HD rep and shared my story and all the troubles I had dealing with Chester’s HD with my purchase. He told me that I could take the bike to any HD dealer for warranty work and assured me that if I gave his shop the opportunity his service department would get my bike moving in the right direction and stop marking her territory. Well I took the Chandler HD rep up on his offer and back in 2014 I began taking my bike to Chandler HD. I would like to give you all the hope that Chandler HD sales rep was going to make good on what he was out selling during his visits local businesses. But truth be told my bike is back in the shop waiting and the phone calls with excuses is starting to pile up again just like the bill the stacks up way past the $50 deductible. Below is the list of times I have taken what was going to be the freedom on 2 wheels into Chester’s 1-5 and Chandler HD 6-? During my last 23 months of owning the bike 3 of those months have been visiting either Chandler HD or Chester’s HD service department. 1. Rear tire that separated 2. Bike ran rich smelt like fuel was running out of the tail pipe 3. Oil leak primary 4. Oil leak shift leaver 5. Exhaust tip and baffle fell off the bike while going down the Loop 202 6. Oil leak and main bearing 7. Oil leak tranny 8. Oil leak fork seal / brakes 9. Bike backfires through air cleaner Oil leak tranny main bearing Oil leak clutch cable 10. Bike backfires through air cleaner , Oil light on and died on Glendale and Loop 101 during bike week.