Office Depot

Category:	Office Supply Store
Address:	1201 Dallas Hwy, Waxahachie, TX 75165, USA
Phone:	+1 972-923-2292
Site:	officedepot.com
Rating:	3.8
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 8

Reviews 22

Joshua McDonald

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up. Delivery date via tracking was expected to be 7/25/14. Came into the store on 07/26/14 and the store did not have my labels. Came in two weeks later and they still did not have my labels. It is now September two months later, after checking the tracking, it showed the store signed for delivery on 07/18/14, literally four days after I ordered them, so why did I not get a call before they lost my order?. I got no call, no labels, and I decided to use the live chat agent feature to fix the problem. I asked for either a refund or a reorder, the agent was great, and told me that someone would call me the next morning to help me. Got a call, it was an Indian woman that sounded like she was driving, I could not understand her, and had to ask her multiple times to repeat/speak louder. She finally gave up and asked for my email, I had to repeat it twice and spell it four times for her. Why is an American company outsourcing its phone support to people with subpar english speaking ability? Do they not care about customers anymore? Also, do the employees not have proper training such that they lose something that is clearly labeled with a name/address? Will never use Office Depot again. I would rather smash my pinky toe with a brick over and over than give this store my business again.

Sherri Mask

I ordered online on Saturday after I confirmed their store hours for Sunday. I showed up at 6:45pm when they closed at 7pm just to find out the website was wrong and that the store closed at 6pm. If the store employee who answered the phone at 9:45pm Saturday night at the waxahachie location I would not have ordered. Sunday Im really upset because I can not get my order for my son to start school on Monday, because they are having a soft opening at 8am and that means if they have customers they will open. And to cancel the order it will take 3-5 days to get my refund. They charged me in one day so I should get it back in one day. This store and company is a real joke. They will take your money and will not give you what you bought. Do not order for pick up for the waxahachie location. They will tell you lies to get your money and not live up to their promises.

Anne Anderson

In early September I had a complicated print job to be done on a tight deadline. Three women in your Printing Services Dept. went above and beyond to see that my job was printed, collated, and punched before the deadline. Brooke, Angie, and Molly outdid themselves in getting this job completed. I cant thank them enough for their service to me. Furthermore, each did not take praise for herself, but was generous about sharing the praise with her team-members. These 3 women deserve public praise for their commitment to the customer and their job competence. They really define Customer Service and are a real asset to your store.

A Private User

The worst customer service I have ever seen...the employees are slow and when they do pick up the phone to help a customer they put them on hold and openly talk about how dumb the request is from the person on hold. Passport photos in a flash...not hardly...the camera was lost and when found it wasnt charged even with a note embossed on it stating to keep charged. A manager asked a employee to print documents that were suppose to be ready for a customer at a specific time and he didnt know how to print...really...how did you get hired?

LadyZero

Awful service and totally unhelpful staff, I waited in line 35mins to send something via UPS and was then told their computer was down, you would think they would have a sign posted but nope . During another visit I was looking for toner and could not find one knowledgeable person, and when I found a manager they actually said they were busy and asked me to wait while they called for another associate to help me, after waiting 10 mins I just left. Have not been back since and have no plans on returning.

Irma Cordero

Porque encontré personal que me ayudó a encontrae lo que necesitaba y alguien que habla mi idioma no tuve problema alguno muy amables.

Bill Eastland

Excellent service! I used their copy center to get a hurry-up flyer printed. My artwork was not lined up quite right. They were able to edit it before printing so it came out perfect. They also got the job done quick. I highly recommend them.

A Private User

This store is located in Ennis, TX, which is just south of Dallas, TX. The store employee I talked to on the phone was very helpful even though hed never heard of Kingsville, TX.

Katherine Jones

I use this location mostly for printing. The print counter tends to stay busy so it would be nice to have an extra employee available to help keep the lines down.

Dean Francisco

Great place for some quick and easy shopping for school or office supplies. Courteous and helpful staff makes it an enjoyable experience.

Elizabeth Morris

They had to "just make sure" of my purchases due to a tag came off of a mat when I placed it in the cart.

Dallas Dees

This place is always well-stocked and offers a large variety of quality office and school supplies.

Kay Bunselmeyer

My son just started working there. Hes 16, & its his first job. And he loves it, so Im happy too.

Dorena Higuera

Great place for all home and office needs. Moderately priced. Great customer service

Kristin Funk

Staff is amazing and Brooke is awesome! They always have what we are needing.