OfficeMax

Category:	Office Supply Store
Address:	6401 W Plano Pkwy #120, Plano, TX 75093, USA
Phone:	+1 972-378-4998
Site:	officedepot.com
Rating:	4.1
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 34

Reviews 20

Meg Correa

Ive been coming to this location for weekly and monthly print services for work since 2011. During that time Ive worked with some pretty amazing people that made getting orders processed easy and convenient. However, over the last few years Ive noticed increasing turnover and with that a serious decline in customer service. The errors in orders and false promises for pick up times have caused me to use Staples online ordering for a more reliable and consistent experience. This week I was in a bind to complete a small project. I dropped off my order on Tuesday morning and was given the guarantee it would be completed by 10:00am on Wednesday. My first red flag was when the lady helping had no clue how to make my legal size copies on legal paper. The whole ordeal to just get the correct copies took more than 5 minutes. I left with my fingers crossed that my order would be correct at pick up. I stopped in to pick up my order around noon on Wednesday (two hours after guaranteed time). After waiting several minutes I was informed by the same lady that "I guess no one did it after I left." She then assured me that she would make sure the person after her completed it. Im sure the look on my face said everything so she said she could probably start it before she left. I told her Id be back at opening the next day (Thursday). You can probably guess what happened next...I walked in at 9:00am Thursday morning to an incomplete order and the same lady again responded "I cant believe they didnt do it last night." I proceeded to walk around the store for the next fifteen minutes until my order was complete. I wont be back.

Brooke R

HORRIBLE customer service at the copy desk. Just walked out of the store for the FOURTH time and my (very small) order is STILL not correct. I have now invested in extra paper to reprint the book that they hole punched backwards and bound out of order. So frustrating to me. I have been kind and patient at every visit (they arent going to wait on me any quicker if Im nasty to them), but the amount of time they leave me waiting is unacceptable. I was in the store twenty minutes before closing and was told they would not do my project while I waited, despite the fact that there were FOUR employees at the registers doing absolutely nothing. So now I have to make a FIFTH trip back there tomorrow to pick up my book. I gave the girl my receipt and told her I absolutely expected to be reimbursed for my order and she told me she would "ask the manager if it would be ok". WHAT????? It is always OK to give a customer their money back after you screw up their order FOUR TIMES, refuse to make it right on the spot, and force the customer to incur extra material costs. UNBELIEVABLE to me. I will never do business there again.

April Buchschacher

I own and operate a local plumbing company and I have 4 young children, so to say my time is limited is an understatement. I continue to shop at this Office Max location primarily because of Richard, the store manager. Its rare to walk into a big chain store and have someone who remembers you, much less someone who takes the time to listen to the needs of your growing company. Richard has never tried to over-sell me, in fact, over the years Ive purchased everything you can imagine and his suggestions are always perfect for our companys size and needs. I dont have time to do all the research Id like to do before purchasing office supplies and equipment. I appreciate Richard as a behind the scenes resource that Ive been able to count on as our business has grown. Hes a huge asset to Office Max. I hope they realize how much he does to make them look good. ~April, Watermark Plumbing

Minna Kim

I understand its back to school but the signs for multiple items were incorrect and none of the employees could tell me prices or answer my questions about the items. The cashiers seemed too into themselves and their conversations to be of any use but they did get my purchases all rang up correct so...? The customer service here was pathetic, go to Target instead. Also, despite coupons I believe their prices are still higher than other big box stores.

Jillian King

typically wouldnt put a review for a store like this, but the employees here were very kind to me, im the age where i should know how to use a usb in a printer but i dont, the older gentleman working the paper station was kind enough to help me and even when theusb didnt work on the printer machine printed for me at another station and was courteous the whole time!

Tyler McGee

I purchased the same day business cards online. The guy at the printing center was nice and helpful as far as getting my order done in a timely manner, but I followed all of the bleed and trim rules the gave online and their machines still cut the cards off center and trimmed my graphic. Just go to a professional printer and pay the difference!

Dennis Brent

This is THIs store where I buy all my office needs and electronics, mostly because of the manager Richard. He. remembers everyones name and has good suggestions. Highly recommend! Richard solves many problems, even if he is busy. I love this store and often browse the whole store.spending more time than planned, but its fun! Dennis Brent

Nastassia Davis

As a Business Select customer I have never been as disappointed at the customer service partially provide by the Print Center. The young lady working was rude, unenthusiastic, and definitely unhelpful. I hope that the next person OfficeMax employs to help with customer service, IN PERSON, will be a better choice.

xxpbgxx

I only asked her to print one page so I may print it myself after on the copier and she said she had a lot of other jobs before me. It would have taken her 2 mins to print that and let me do the rest myself but she was not helpful and ask me to go to another store. Poor customer service

John Rho

The employees are courteous and polite. As for the selection, there are plenty of supplies to choose from at great prices. Make sure to sign up for Office Depots and Office Maxs coupons.

Temisha Daniels

I rarely go to office supply stores. The staff is very knowledgeable and pointed me in the right direction the first time. I was in and out in 5 minutes.

Ida Buttarazzi

Absolutely poor customer service! The guy behind the printing counter was useless and rude! They need to clean their printers and hired better clerks!

Yogen Rai

Worst place i have ever been.... they just have one computer and staff are so rude... doesnt worth going there... totally waste of time

Heather Huey

They could use some more help in the self service department. The woman working is working her butt off and doing a great job!

Sathish Sreedhar

The collections are really good. The staff are very flexible and helpful. They did their best to help me in my business

Jill Harmon

Employees are very helpful and knowledgeable and they have great attitudes, this place is a one stop shop

Michael Bascon

Large store with lots of stuff to decorate your home. Relatively inexpensive but not bargain bin.

F S

The person was very helpful helping me with my custom invoice order.