Staples

Reviews 14

RI

Richard Golden

I would like to share my experience with having the Tech Group at this location work on the problem of recovering my data from my computer crash. I spoke with the manager at this location Jacob and explained that my computer had passed all hardware tests but it could not find the hard disk suggesting that the Windows 10 Pro operating system had become corrupted. The Store Manager Jacob outlined a logical plan for attempting to recover the data from the computer. As a computer scientist, I understand that despite best intentions and having the appropriate data recovery tools, data recovery is never guaranteed but I did have valuable data on my computer and decided to move forward with the plan suggested by Jacob. Justin, who works in the tech center, proceeded with the data recovery under the supervision of Jacob. Im pleased to report that (in this case) they were successful and they recovered my data. Although it is important to emphasize that data recovery in such situations is never guaranteed regardless who attempts this process, I was impressed with the logic, care, and concern of the Allen Staples group in attempting to recover my data and was very pleased that they were successful! I plan to avoid losing my data in the future by having good backups but if this situation arises in the future I will definitely consider this particular group as a possibility. I recommend this group (and especially Jacob and Justin) for dealing with data recovery issues from crashed computers.

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TR

Tracy Das

On Presidents Day we purchased a laptop here. This morning the screen was black when we turned it on, and the computer wouldnt boot up. I purchased this laptop 2 weeks ago! My husband tried everything he could do to fix it, but the black screen persisted. He took it to Staples to exchange it because clearly it is defective. Alfred Jackson the manager of the store was the man my husband talked to. My husband brought the receipt, and explained the situation. My husband said the guy was a serious jerk. Alfred must drink vinegar for breakfast because he said no we could not exchange the computer and he told my husband he would be charged to have the computer diagnosed. Sorry bitter, angry Alfred but you messed with the wrong people. My husband called corporate and complained. Corporate was surprised he didnt exchange the computer, and even more surprised he was charging just to diagnose it. Corporate said that all Dell computers have a one year warranty, and that the manager should be aware of that. Corporate got our number, and said they will call back. Update: Corporate Staples called back and said just call Dell because they will not do anything. If you want to get garbage customer service go to Staples. I will never set foot in a Staples ever again.

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LU

Lucy Parker Watkins

One star is far too much for a company that has a manager who REFUSES to help out in the search for a missing person. The manager said he could ONLY give the 20% discount that is available in their little paper. Not only was he disinterested in helping a community find a missing person, he was rude and insolent. When we approached the nearby Kinkos in Allen, they immediately made 50 free copies. Im spreading the word about both companies via facebook, word of mouth, to all the volunteers and companies who have helped in the search for Mr. Dixon of Pottsboro Texas. Shame on the manager for not assisting in these efforts. Shame on him for being so insulting to only offer the discount EVERYBODY has access to in the search for a missing person. Years and years Ive spent money at Staples. NEVER AGAIN!! NEVER. I will remain loyal to Kinkos on Central Expressway in Allen.

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A Private User

This happen a couple of weeks ago there was a girl employee who directly came over to where I was sitting down with one of the chairs. There happen to be a angry couple who stated if you dont leave from the chair we will check with store management. I did allow him to sit there I was fine with that is was how he said it that was rude. The girl employee did not take care of it and she works on Saturday around 12:00 pm. She just pulled from behind when my friend was sitting there as well his family. It rude to look at a tag when a customer is sitting there and do not get the chance to get up. This needs to get taken cared of or I wont be coming back....

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RI

Rick Hollmer

When hunting school supplies last year, my daughter and I were running late getting to the store. Even though the store had closed some 10 minutes before we arrived, the store manager invited us in and asked an associate to help us find what we needed. 5 Stars! This is a great store with great management. By the way - never trust a review from someone that wont post their real name.

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RO

Robert Dailey

The store has a very decent selection of items (it seems larger than most Staples locations), however the cashier and other employees there were generally unenthusiastic and borderline rude. If you are looking for a friendly & welcoming atmosphere, you wont find it here.

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SI

Simon Cornelius

Never had any problems with this location. I can usually find a staff member if Im looking for something and they are very helpful. The store is clean and bright. Parking is plentiful. They also recycle old computers here.

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Stuti Ghiya

After moving out-of-state and visiting another Staples, I appreciate how nice this location is. The store is large and well-stocked, and the Ive seen the management/staff exceed my expectations in helping me multiple times.

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CR

craig zale

Been going here for ten years, cant really complain. Helpful staff,fair price on most things for the area. When you catch a sale or rebate right it can really pay off.

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JE

Jennifer Hill

Poor customer service, rude and arrogant manager. Will not return to shop at this Staples.

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AL

Alex B

Wouldnt apply a coupon that Id been told by phone qualified. Ridiculous.

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RA

Rafael Garcia

Good customer service

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MA

Mark Booker

Great experience!

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JA

Jan Elliott

Well kept

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