Verizon

Reviews 23

MI

Misty Johnson

I planned to use this location to buy new phones for my family, but after an interaction with an employee in the parking lot this evening, I wont be coming back. I parked in the lot at closing time, when there was only one other car there, to visit the buisness next door, got my twin toddlers out and made it to the next lot when a man came out and told me I had to move my vehicle. I could understand if it was during buisness hours or the lot was full, but there was 1 person and they were closing up. This may seem small, but I feel that a human connection and common sense are an important part of running a successful business. Ill be visiting Best Buy for my needs in the coming weeks. They, on the other hand, have always treated me with courtesy.

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Brian Braquet

WOW. Would give 0 stars if possible. I was convinced by a family friend to go to this store. I bought phones cash to avoid a contract. 2 months later the phones showed as returned.... and someone signed on my behalf. I have inquired for 2 years about the contract and never received a copy of ANYTHING due to the employee being fired... All of it screamed fraud. I always try to give businesses a fair shake but this whole structure has changed my position. NEVER GO TO THIS STORE. Go to another or go directly to a corporate office online. Glad to be done with them and will continue to make sure all of my clients KNOW not to visit this store.

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Amanda Hutchins

Lazy service and when they think they can make a sale they become very manipulative! We were searching for an "indestructible phone" as my husband is a mechanic.. We were sold the turbo and told the screen was shatterproof and there was a life time warranty... They forgot to mention it was limited and was only good for one use... They will tell you what you need to hear for them to make a sale.. Dont listen to them and go with someone else.. Ridiculous excuse for customer service.

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daizy ruelas

ABSOLUTELY BAD CUSTOMER SERVICE!!!! Came in today October 29, 2015 @ 5:50 and an hour later and we were still waiting ! It was unbearable I have been a loyal great customer since 2007 and have never had a problem up until now its like the workers do not know what they are doing !! This is seriously the worst service ever! As soon as I was leaving the employee that was taking an hour to put a screen protector on the phone just laughed like it was nothing ! very DISSAPOINTED !

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Marty LaPorte

I had a real good and very helpful experience at the Verizon store located at 1016 W SW Loop 323, Tyler, TX. Sales Rep Garry Ormes Jr. was extremely helpful Garry took time to help set my phone up and show me how the different feathers work. Good customer service means a lot and I will let people know that all the folks at this store went above the rest. Marty LaPorte Noonday, Texas

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Aimey Kane

Terrible experience. It took almost 4 hours to get a new phone even though I knew what I wanted before going in. We worked with 3 different salesmen and the manager. We still had to come back to return my original phone and were not pleased with the results of our experience overall. I would suggest trying a different Verizon location.

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Courtney Weaver

This store is a major disappointment. The staff is nice overall, but they do not mind bending the truth to make a sale. We left with a "free tablet" by switching one of our to the edge plan and ended up with a charge that month for it. Not the first problem weve had. Went to another store to it out. I suggest the Troup Hwy location

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devon hendrix

Unfortunately, I left Verizon due to layoffs and short income, and joined an existing family plan on a competitors network. BIGGEST MISTAKE!!! I miss the customer service Verizon has, and I never realized how great the coverage is in Tyler until I switched. Yes, its not the cheapest in town, but for me, its well worth the money

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Hollie Clayton

This particular location employes a woman named Suky who is a LIAR. She took advantage of my 80 year old step father and robben him blind. This woman will lie to your face and deserves to lose her job. I hope she does. Maybe someone will cheat her out of $140 when she cant afford it. She is a deplorable employee.

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Cody Odie

Very condesending employees, took them 3 days to get me a replacement phone. Oh. And dont degrade women period, but especially within ear shot of customers, she may be overweight, but dont call her a fat b**** where you can be heard by customers. No, i will never set foot in that store again.

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Grace Medical Consultants

Horrible customer service. Employees are trained to convince you to accept "free" gifts that void the "14-day return policy " I was stuck with a phone that didnt perform and had to open a new line in order to get a reliable phone for handling business calls.

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Bonnie Culpepper

Best Verizon store to go to.. they are always helpful! Pretty busy so expect a little wait but it is worth it! LaQuita is awesome and shell try to help you however she can! Dante was the best the last time I was there and I try to request him each time.

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Mr jdub_h

Ive been a Verizon customer since it was Alltel. Thats a long time! The reason I have stayed is the exceptional customer service Ive always received from Ezell and the rest of the crew at the southwest loop 323 store. Always there for you!

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Hayley Brookshire

I called in to customer service at 11pm and I got the most helpful agent - Lynn. She went above and beyond to help me get all of the information I need and help me solve a frustrating issue. Five star service, great job Verizon and Lynn. :)

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James

Very helpful. Only store Ill go to from now on. They had working demos! The license resellers are a joke at other stores. Just wish I could walk in with $300.00 and get a decent phone. These $25 a month for 24 month deals are getting old.

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Joshua Pogue

Of all the verizon stores Ive had the pleasure of visiting, this one had the best employees to deal with. The guy Eric he was straight up with me on my upgrade options and plan changes. Real nice guy

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Cheryl Chambers

Long wait and the salesman was very pushy. They also didnt have the color I wanted and their only answer to that was to get a different color and exchange it later.

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Tim Kennedy

Great staff that can assist you with nearly any question about a phone or service. Quite surprised at the assistance I received on last visit, was very helpful!

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Allen Erdman

I want to give a big Shout-out to Ezel! He got me out the door with my charger super fast! We got to talk a little football too! Great experience at the store!

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J. Wes Driver

This is the best Verizon in Tyler. Everyone is very knowledgeable about the products and is very good at solving problems if need be.

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David Doty

Those Alltel days, We used to know, Where have they gone? Where DID, they go? And yet, tip your berets To, those Alltel days.

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Hunter Mills

Long wait, when we finally got helped employee called a number on my phone and pawned me off to an automated system.

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OTR Gamer

They are never nice last time I was in there the csr was extremely rude to the point I had to leave or hit him

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