Verizon

Reviews 3

KA

Katie Badgett

I would like to formally make a complaint about the rebate service I have received for the by one get one deal. My husband and I have been dealing with this for over 5 months now and still no rebate. Everytime there was a problem we have fixed it and we are still getting our rebate denied. I feel I have been tricked and swindled into getting this "deal." This experience has completely soured me from Verizon and I am seriously considering moving carriers. I cannot emphasize enough how poorly we have been treated, jerked around, and dragged through the dirt. We bought the phones and had to open new lines/ phone numbers for the rebate. We told the store that I didnt want the local area code for the one of the new numbers. David, the store representative, told me that at anytime I can call in and change the number free of charge. I also expressed my concern about our bill going up, but David said that the rebate was easy because he would take care of it through the store and as soon as it would be processed our bill would be lower than it was at that time. I change my number and shut off one of the lines on 8/11/2016 over the phone with a very nice lady, to which I have no complaint. Some time in November we went back to the Verizon store and asked about our rebate. The store manager said that they have no rebate on file for us so we would have to call the rebate center. The rebate center and Verizon systems are separate and they could not give me the any information about it because we had not received anything in the mail yet. No tracking number, so no information. We called the rebate center and they could not find it. I had her search for my name, multiple phone numbers, and even my address but still to no avail. I was beginning to suspect that store representative, David, did not submit the claim. Unfortunately we went on vacation so we put our rebate hunting on pause. Later back from vacation on 10/12/2016, we received a card in the mail (it says it was mailed on 9/4/2016.) It said that we were missing virtually everything for the rebate. So we returned to the store to help us resubmit. They helped us get everything but we had to mail it in ourselves. I personally do like that because it has no paper trail. So I had my husband scan everything in at work and email it to the claims center. On 10/25/2016 my husband emailed everything that the claims center needed to complete our claim. And called the same day making sure they received the email but the operator said it was too soon to see in the system yet. Around 3 weeks later sometime in November he called to check on the rebate and the operator said that he could not see the email. But after some looking around he found it still setting in the inbox, unread for almost a month. He said that was wierd because every email had a number assigned to it and it is not usual for an email to sit there unread for so long. The operator looked at the email and said that everything was in order now with our rebate and we should be receiving the money in the mail in 2 to 3 weeks. December 14, 2016 we received a card in the mail saying that our rebate could not be processed because our phone number does not match the phone number it was not submitted under. So my husband again calls the rebate claims center and asked what happened. Everything was good a few weeks ago. Now the rebate center is saying that we need to go back and "possibly work out some sort of compensation with them," since they are the ones that gave us that incorrect information.  I dont know what happened, but all of this back and forth is starting to get really tiring. This whole mess stinks like a cheap 3 dollar trick and I am not liking being the butt of this joke. My husband has asked a few times for a manager from the rebate center numerous times. If our claim "review" process does not got through on December 21, 2016. I will be taking by business else where. Thank you for reading my long rant. With sincere regard, Katie and Paul Davis of San Antonio, Tx

EV

eva lopez

Sneaky sales reps, worse I have ever dealt with. The first time I went in was to terminate a line that was really useless in my account, well I ended up walking out with a completely new plan because it was " so much better" . I guess it gave me more data for less of what my current bill was. WRONG! I was told my next bill and the ones to follow would come out to be 230, nope. I ended up with a 300+ bill. So I went in the week after my bill came in, I wasnt rude or disrespectful and asked why my bill had been so high and if I could get a detailed breakdown of the charges in my new bill, the young man who took care of me did that. When he told me what the charges were for I told him that wasnt something I agreed on I had been given a whole different story the month before and that it wasnt right. He then proceeded to raise his voice and make sure people heard I had been late on my last months payment. What does that have to do with ANYTHING!? That just made me super angry but I wasnt going to waste my time and argue with a kid. He then proceeded to tell me I had signed for my new bill and agreed to the new charges, so basically tough luck right? And ok I did, but heres the catch, they tell you what your new bill will be and all these cool perks So you fall for it and sign the agreement, but they never actually show you or give you a break down of what youre going to pay, they say itll be in your next months statement. So, I asked him to resolve the issue because that wasnt what I had been told before and well he ended up taking a few charges off but it still wasnt what the other rep had said. The second time I went there was for a phone upgrade, or so I thought. I did upgrade my phone, and I guess if you bought one you would get a free tablet with it. The rep that saw me that time said my activation fee would be waived and that because I had so much data the monthly access fees would be waived as well. WRONG!! Come next months bill I saw new charges and realised the "waivers" I had been swooned into didnt really happen. They were all talk, again. My mistake once more for not asking for the new payment plan which really, my plan wasnt suposed to change. Save yourself a lot of money and a headache and just go somewhere else.

31

317jj Jaafari

Went to the Universal Verizon store to upgrade my data plan. I have a new unlocked phone, needed a new sims card, repeatedly told the sales rep (Richard) I did not want to be on a contract. He brought out the HUM and said it was included in the expanded data plan, wouldnt cost anything, opened the package, walked me out to my car and installed the device. When I got home, received an email to set up the device. Checked my Verizon account and saw it was not only a monthly fee, but had a new line, and contract for two years. I immediately contacted Verizon (Miranda ) who told me she would call the store and I could take it back. I returned the device early the next day. Again, the sales rep (Richard) assured me he had removed all charges and wouldnt charge me a restocking fee. I checked my account when I again received a notice to activate the device. The device was off my account, but the line was still there with the contract and monthly fees. I contacted (Taylor) through the Verizon chat. "Taylor: I hear you, Janice. And I understand where you are coming from. As a customer myself, I dont like paying for something I was not informed about. Ive got your back. I am currently escalating this issue to our higher management so we can traced which store it was processed and we can send a feedback to them. Taylor: This is not how we work as Verizon. I will make sure that this wont happen again and well also ensure that the agent who processed it will be reprimanded and coached about this type of processed." So checking my account, I think it is all good, no new line, no device showing on my account. on 2/16/2017, I checked my bill, I see I have a huge bill, contacted the Chat, this time spoke to Brianna who couldnt understand why I might be upset with February charges of $287. After over an hour of arguing, her supposedly checking with her supervisor I did succeed in removing the Activation Fee, the Early Termination Fee and the Restocking Fee. I cant remember a business with such unethical practices and certainly didnt expect it from Verizon. In spite of the denials, I see I am not the only person with this experience, so I guess it must be Verizons practices. Watch your back with this company and this store.