Game X Change

Reviews 9

BR

Bryan Roach

I went in to purchase a first party PS2 controller, and was assured that the controllers were all tested to be working before even being sold, which was a complete lie they told me to cheat me out of $16. I specifically mentioned at one point that I needed the D-pad to be in perfect condition for my needs. When I got home, I immediately noticed that the left directional button was completely non-functional. No one ever tested this controller to make sure it was working, because this is too blatant of a defect to possibly miss. I called them to see if I could get my money back, since I was no longer too keen on even trusting them, let alone getting another controller from them, and the only response was "Were not allowed to give money back, only store credit". So now, within the next few days, I have to drive all the way back over to their store for THEIR mistake, waste more of MY time and gas, and probably get another broken controller, for which Ill leave another review here. The lesson? Game X Change employees are allowed to sell faulty equipment, lie to your face, and waste your time, but youre not allowed to have your money back after they do so. Stay away from this store, I highly doubt the condition of their games is any better than the condition of the controller I received. And if what you get is broken, theyve trapped you into having to spend money on something else at their worthless store, with no consequence to anyone but you. Update 1: Upon further attempts to play with the "Controller" I realize that the up and down D-pad buttons are also completely non-functional. Update 2: Well, I turned the controller back in today for another one, and I received a surprise that no one could have possibly predicted: Its D-Pad is also broken. ANOTHER round trip has been wasted, another hour of my time, and all I have to show for it is a controller that sounds like a maraca on its insides, needs an elephants weight put on the left direction to go left, and occasionally decides every couple of seconds that when I press right, I actually meant up, left, or down. Looks like Im now a regular customer, and by regular customer, I mean Ill be forced to go in every week to pick up another controller with a different defect that makes games unplayable, until a miracle finally happens, and I get one that actually works.

---

EV

Evert Almazan II

I go there regularly (like once or twice a week) since going there Ive only received one item that hasnt worked (out of like 50 that 8ve purchased). But before I made my purchase they warned me that it may not work because it was scratched, they implored that I think about what I was going to do. I still bought it. But the fact of the matter is that their staff very hardworking and cares about their customers. I love this store and definitely recommend it to everyone.

---

TA

Taylor Strickland

Terrible customer service! They thought doing things like cerranwrapping things and talking on the phone was more important then helping the customers right infront of them. Also everything you asked them they would ignore you. VERY RUDE!!! Wouldnt even help you find anything if you asked for it. Also made grunting noises when they had to do something other then help customers!! Never will I return to this store

---

TO

Tony DLR

Good place staff tells you there is a 90 day warranty on all products or store credit they have alot off classic games and systems staff is very attentive and asks if there is anything they can help you with every 5 minutes some of reviews on here I dont agree with this place is the shiz

---

EV

Evan Harder

The store stunk and smelled like mold. Employees were extremely rude and refused to help me, they had a very unprofessional attitude. Would not recommend!

---

KI

kidbehindacam

Good store sometimes it dont work i wouldnt buy the old xbox are ps2 games there

---

LA

Lalo Rodriguez

The staff is amazingly helpful

---

FE

Felicia Dotson

Nice helpful staff

---

R.

R. Dav

Gaming supplies.

---

---