The Home Depot

Category:	Home Improvement Store
Address:	8555 Home Depot Drive, Irving, TX 75063, USA
Phone:	+1 972-506-3006
Site:	homedepot.com
Rating:	3.7
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 16

Stephen Hernandez

I went to HD to buy some laminate and I ran into about 10 HD employees, not one asked if I needed help, most of them were sitting around gossiping (not used to that, since most HD stores are very helpful). Finally after walking around the flooring department for a while, I went up to that department counter and approached the two that were sitting around gossiping, the first guy said this not my department and point at the other guy, the other guy seemed to reluctantly help, I picked the laminate, he said go get a cart from up front and I will help you load it. when I got back with the cart, they all walked away and I wound up loading the 18 boxes by myself. That a real shame!! Because HD is one of my favorite stores. Bottom line stay away from the Irving store. They probably only need about half the workforce, since they dont provide customer service.

A Private User

Im a regular so trust me when I say that this is one of the best Home Depots around bar none and the understaffed comment is totally bogus and irks me. Like with most other stores of this nature, theres usually one person per department and they roam around quite a bit and are often busy for long periods with other customers due to the 101 questions most do-it-yourselfers have. Me, I know what Im doing. I go in, get what I need, and get out, but I must get asked if I need help at least half a dozen times in a 30 minute period. Honestly, If youre looking to be pampered hand and foot, then go to a salon or spa, but if youre looking to get things done with the assistance of an excellent and very knowledgeable staff, youve come to the right place. Thank you Las Colinas Home Depot.

A Private User

The bad reviews below are old; I bought my first place May 08 and June 09, still working on it, but, discovered that in the Coppell Carrollton Lewisville area this is the best place to go. Everybody is helpful and reasonably knowledgeable, across several departments, there is always somebody nearby checking to see if I have any questions, and if they dont know the answer, they try to find someone who does, or, admit they are not sure instead of feigning expertise and giving me bad advice. The store is always neat and orderly and well stocked. There must have been be a new manager hired in the past few years since those bad reviews were written because this is a great store, and I frequent big box home improvement stores a lot these days.

Sal Martinez

Older gentlemen Mr Lee from plumbing should be made a supervisor I was passed by many other employees while I was struggling to find what I needed and he was the only one helping people and once hes done he eventually made his way to me to help me as well when I first walked in I did ask for help but I was disregarded because they were knowledgeable and one even walked away from me once you figure out he couldnt help me the sad part is I do remodeling for a living and been to many other stores and it seems that this one is not up to par with any of the other ones

Jo Jarrell

I was in search of stability and containers for fresh flower delivery. A wonderful lady in appliances helped me until she introduced me to a gentleman that used to do what I was setting out to do. He was tall with gray hair,goatee and hearing impairment. Both were very gracious in assisting me without the run around to find an associate. My dilemma was solved! Thank you both for your time and efforts. You equally understand customer service and excel in achieving customer satisfaction!!!

A Private User

I went into Home Depot to get sample flooring to take home, I informed the gentle man that I needed a specific color and was told... "I would have to look through those two boxes there to see if we have it and THATS NOT GOING TO HAPPEN" This is what I was told after patiently waiting for 25+ min on him to finish with someone else. I think I would have preferred the wood at home depot but ended up buying 2500 sq ft. of flooring at Lowes instead the same day.

Walter Minhoto

Large Home Depot right off of 635 near Frys. I come here often because it is near my business and has easy access from 635 and Olympus Rd. Well staffed and always clean. Can get busy mid day. Plenty of parking out front and nice safe environment. Prices at this Home Depot always seem to match online and they are usually pretty well stocked. Garden center is ok and the workers on the floor usually try to be helpful.

A Private User

My car was vandilized in the parking lot here while i was shopping. They will not cover it of course. So i amnleft with dents and scratches on my car from a shopping cart when i did not park next to anyone or the shopping baskets. We went near closing and there wereonly a couple of carsbin the parking lot and it was not windy. I would shop somewhere else than take a chance of having more damage done to my car.

Stephen Munger

No ads handy and they would not lookup item onsale. They asked if I could look it up on my phone. I found it on my phone before they could find it in the system. Then it said they had 2 but they didnt know where to find it and didnt even offer to try and locate it. 2 people in customer service and worthless and only me and one other customer. So they were not swamped.

prasad c.

Recently purchased 7 day Carpet with installation service. A lot of hassle following up on order, scheduling, flooring staff did not do good job at all. Messed up on ordering, bad communication. Carpet installers - Cooper did a good job after almost 15+ days (7 day carpet is a - no obligation part to HD, kind of misleading..) be aware.

Karen Johnson

Waiting 30 minutes in line for an online order that Im looking at, already pulled, in the basket, ready to go. As two customer service workers flirt with some gentleman in line. Really? I ordered online because I dont have time to wait. I could have gotten it myself in the time this has taken.

A Private User

Not great for a Home Depot. Very understaffed. I shop there once in awhile but honestly many times i leave disappointed. I had one special order for a door that was a nightmare. At least it is a Home Depot. Same selection and prices as any other one.

Paresh Patel

This is worse store ever!! They are under staff. Good luck getting any help in person or phone. Managers should be fired the way this store is being run. They screw up large delivery orders as well. Stay away from this store!!

Natalie Horn

Review is for the garden center. Probably the most pathetic Ive ever seen. Extremely limited selection, dying plants and an extremely small herb section. Go to the garden center at the Home Depot on Skillman. Its 10x better.

Sanjeev Mudhaliar

Great Place to shop!!! Very courteous and helpful!! We moved from Iowa and were pleasantly surprised by the friendliness and helpfulness of the store associates and especially of the Manager - Lenita and her team.

Yadira Sifuentes

Worst experience i had ever had in this Home Depot from all of them. Went to buy tile for my home. Had couple of questions and the People working in the flooring area never help like they supposed to.