Staples

Category:	Office Supply Store
Address:	1660 S University Dr, Fort Worth, TX 76107, USA
Phone:	+1 817-336-1616
Site:	storelocator.staples.com
Rating:	2.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 27

Reviews 16

A Private User

I went to Staples to recycle printer cartridges. (This is how they do it at all Staples.) They said they pay $5 each. But they took my cartridges and give me a receipt. When I asked "Wheres my $60?" the lady said I have to go online (and give them all sorts of personal information on a not secure page) and enter a code from your receipt. Then I waited about 2 months, then I got - not a check like they said - but a "voucher" that - of course - I can only spend at Staples. And there is a very short expiration date on it. If you want to save money on overpriced printer cartridges, go to some place like Cartridge World, where theyll refill your used cartridges for $5 (for my printer). Hints: as soon as your cartridges are empty, put them in a ziplock and stick them in the fridge, that way the ink doesnt dry out inside. Theyll ask, the first time, if you want a computer chip put on your cartridge that will tell your printer what your levels are. Tell them yes.

Mirian Mier

This staples is the worst office supply store I ever been to. I was really disappointment I had high expectation about this store being in the downtown area. The customer service they provided was awful I didn’t get any help from the Copy & Print department, When telling them I had trouble on the website with sending invites to print all they could tell me is to go back and try ordering again on the website after telling them it not giving me a option to print in store they way I want them to print. I thought it would be easier to order them there and pick them up a different day. I was so furious when the store manager told me well we are very busy and we not like a Office Depot or Kinkos I was Really upset at that point I decided to walked out I will probably never return.

Mudasar Akhtar

Went in there to get 25 pages printed and the lady just pointed me to a machine and said I could do it by myself. I tried to use it and it froze for 15 minutes, so I went back and asked for help and she was rude and said I need to keep waiting, after waiting another 10 mins I decided to use the computer and fortunately it worked but the total came up to be about $20 for 25 black and white copies, so I went up to her and asked her why is it charging me so much for 25 copies? and she rudely replied "There is nothing I could do about the computers". Horrible customer service from the older lady. However, the younger lady was nice.

Jackson O

Well first of all, when you walk in the store, it is all backwards. The way its set up makes no sense. The store is dirty and looks run down. Now, customer service..TERRIBLE. In-store and by phone. I called and was hung up on 6 times. Constantly on hold and I could hear them pick up the phone SIGH and hang up. This was on a Wednesday at 10am. Normally I would think something is wrong with the phone, but when the person (Sierra) answered, she sounded extremely aggravated and talked so fast I could not understand her. It was like, I was inconveniencing the EMPLOYEES by calling. Would give Zero stars, but thats not an option.

Joues Douces

This is the worst Staples ever. I order some business cards online and the pick up time was different in the store then what it stated online. I asked for the order to be cancelled and my money refunded however it was not. I checked my account a week later and the funds was still debited from my account. I call the store to find out that I have to wait 3-5 business days to have the funds return back to my account. This poor customer services I will be contacting corporate.

Safire Jimenez

After I get my business cards, I will have visited 3 times. When I first went to get them, they said their machines were down and that someone should have called me to tell me. But they didnt and I wasted my time there. The second time I had to come in to redo my order, thinking I could pick up and leave after. I was wrong, so I have to wait ANOTHER day to get them. I just wasted my time here. Ill never order from them again.

Michael BERGAMINI

I bought an HP 6830, whose scanner function failed on install. Returned it for a replacement, whose scanner page feeder failed on install. Returned that one (and the ink I had purchased for it). Bought an HP 3830 and ink, no problems with install. The managers at the store (Jinn on Friday, 3Jun16 and the male manger on 2Jun16,) were extremely helpful in resolving the issues I encountered.

alvaro Lopez

Looking through reviews, I was a bit hesitant to go to this Staples location—Even considered going to the Lake Worth location—but I was happy to find Kelly to assist me putting together a portfolio for a job interview. She was knowledgable, easy to talk to, and accommodating to my tight deadline. The result exceeded my expectations and I will be returning in the future. Thanks, Kelly!

Melissa Patterson

I went to have a document scanned to a PDF and saved on my thumb drive. I went home and there was nothing on my thumb drive. They only scammed me out of a dollar, but more importantly I lost a lot of time. Now my important application may be late due to their incompetence. Im going to another print store to have it scanned for the second time today.

Claire Shipley

I live in Fort Worth and every single time I come to this store the service sucks. Get better employees. Ones that dont walk away while youre talking to them or completely ignore you when you ask them for help. I really thought that yall would have fixed this problem by now, but I guess not. Either get better employees or continue to lose service.

William J. London

Im a high school teacher and I needed to pick up a few extra supplies this morning. I arrived to Staples at 7:55am to wait for the store to open at 8:00am. I ended up leaving at about 8:30am because the store still wasnt open, and the employees were standing outside because the manager hadnt arrived to open the building. THATS HORRIBLE!

J Morgan

Staples needs to get its act together, not just this store. I ordered business cards that should have been ready the next day. Now they are being shipped from Staples and wont arrive for over two weeks. There are a number of other places I can go to get them same day or next day.

Christina Miller

The service is the worst and dont bother trying to use their copy center. They never have anything in stock and expect you to be on standby while they figure it out. If you dont follow up with your orders, you just wont get them.

Chad Pence

Never again.they said they cant print a picture off of my jump drive because they are too busy.Ill go out of my way to never go to a staples again.went to office depot took then five minutes.

John Brammer

I called this store for information and was on hold for over 10 minutes. When they answered, they put me on hold for an additional 5 minutes before I just hung up.

Blaze Singleton

Was told by the clerk in the copy center it would be two days to get one copy of one blueprint. I used to shop at this store 3 times a week.I wont be going back.