Performance Bicycle

Category:	Bicycle Store
Address:	4051 Lyndon B Johnson Fwy #110, Farmers Branch, TX 75244, USA
Phone:	+1 972-241-3567
Site:	performancebike.com
Rating:	4.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–6PM 12–6PM

Location

Photos 13

Reviews 6

iamtristan12

I went to this store because the location in Plano always takes very good care of me, they are very patient and went out of their way to give me a nice discount one day. To me, that is great customer service and how you get a lifetime customer. However, The Dallas (midway) location did a great job of treating me in a way that I will never return. I will not be returning to this location due to the condescending nature of the store manager Scott Gates. I went to check out and he was very nice until I asked if he needed to see my first responder I.D. to honor a fire/police discount, such as the store in Plano did. Just to clarify, I am not one to ask for discounts. I just happen to be wearing a fire dept shirt and the Plano store employee asked if I worked for that city. I responded, "yes.." He said, "oh, well thank you for your service and let me see what I can do to show my appreciation." He had the manager at the Plano location get me a nice discount! Now... Back to this "Midway" location. All I asked was,"Do you need to see my Fire dept I.D.? And he said,"No we only do discounts for active military." I said," Oh, okay...just asking because they gave me one in Plano." He responded -in an irritated tone-, "Well, I need to call over there, because they are not allowed to due that per company policy. And I am not going to put my job on the line to give a discount I am not supposed to." So, I just looked down and signed my receipt. And thought to myself, wow, so not only did this guy just insult what I do for a living, but he is going to go out of his way to make sure the other store does not show any appreciation for us first responders. And he said it with a little perturbed attitude. I told him, "Well, since you just insulted what I do for a living and made me feel like putting my life on the line for people is not worth any appreciation, I wont be coming back here." He did not try to stop me and apologize for what he said, or do anything to show concern if there was I misunderstanding. That is terrible customer service. I feel like a nice professional response from Scott should have been, "Oh sir, I am sorry we do not give police/fire discounts and I apologize if you were led to believe that at the other store. My apologies for any confusion that might have caused." If he would have said it that way with sincerity, I would have thought nothing of it and happily kept my business there. But due to his tone and efforts to make sure NO other store shows any appreciation, I feel a little upset and offended. I am all about supporting the local bike shop, but when you offend me and show no concern for possibly disrespecting me... then I will take me business elsewhere. Now the others in the store were great! Just steer clear of the manager!

Joseph Mayone

One way to rate a company is by their “service after the sale.” In my case, I didn’t purchase my bike from Performance. Rather, I purchased a second-hand Mountain Bike (one I’d diligently searched for) on eBay. The seller had listed the bike as “pick-up only.” Prior to purchase, I contacted the seller and asked if he knew of any good bike shops that might ship the bike. He suggested I contact Performance. I made the call with no expectations. Manager Scott Gates took my call. To my surprise, Scott put my mind at ease as he told me they’d be able to disassemble the bike and ship it to me in Stamford, Connecticut. He was up front with pricing (estimated, very reasonable and the price I paid) and a rough shipping date – and he was most personable. Performance’s communication was great, right down to providing a tracking number and advising the date the bike shipped, (email from Scott). The bike was well packaged and arrived on time. My experience as a “non customer” was stellar, and a measure of what great customer service can and should be. Scott and Performance get an easy 5-STARS for their magnificent customer service. Joe Mayone

Danielle Brissette

Stopped by to get some racks put on our bikes and a little work done on mine. After a ten minute wait (it was a busy day, so this was perfectly fine) we were barraged by two employees at once. The repairs employee refused to let me step aside and participate in the conversation about racks on my bike and kept trying to up-sell his repair package. I told him I wasnt comfortable making all these decisions alone, and I wanted to talk about racks firs Danielle Brissette Your review will be posted publicly on the web. Learn more t. Finally, my partner and the other employee finished their conversation and came over at which point the service employee was incredibly snarky, saying something along the lines of "Oh, thank heavens youre here now-- shes too confused to understand what Im saying." I called him out and we left the store without purchasing anything. I wont be purchasing anything from this store in the future. I strongly feel the conversation would have gone differently had I been a man. Would strongly recommend women avoid this establishment, or at least the repairs side of things.

Aaron Tart

This store wasted about an 1 1/2 hrs of my time! I was having trouble getting there so I called and the guy told me an address and it was like 30 min away and i drove through dallas traffic about 45 min got to the middle of nowhere then I called back and a different guy answered the phone and said that guy gave me the wrong address then he gave me the right one which was about 30 min back about 10 min from where I started out. Then as im getting close i call and tell them ill be there at 7:10 and see if they can keep the register open because I just need to grab a part real quick and they wouldnt. even though the guy that worked there screwed me up! I could have been there by six and gotten the piece I need and now I cant go riding tomorrow because I got to wait for them to open. Thanks performance. Usually when you mess up you would work with the customer to make it right.

chipembrey

I cant say enough about the guys at PB- Midway. As I considered where to go to get back into road biking after many years I stopped by since they are close to my home. I was really wanting a local bike shop with whom I could build a relationship and was super skeptical about going to a regional chain. Dave, Ryan and rest of staff are super knowledgeable, friendly and helpful in every way. They even recommended how to take advantage of the upcoming sales - which are many (join the buyers club for 10% savings to get an additional 20% on certain sales). Prices here are outstanding and sales are frequent. My wife and I are so pleased that I found our LBS!!!

no go12

I went in looking to purchase a new mountain bike. I worked with Kyle in sales and he was able to answer all my questions about sizing and components. The guys in the shop were very knowledgeable and helpful when it came to my tech questions. Cory took the time to make sure my suspension was setup properly before I went out to the trails. The selection all around was decent. If they did not have what I was looking for in the store they were able to locate it from their site or special order. The staff was all very nice and showed a genuine passion for cycling. Great Experience.