REI

REI, 5929 Northwest Hwy, Dallas, TX 75231, USA,

Category:	Camping Store
Address:	5929 Northwest Hwy, Dallas, TX 75231, USA
Phone:	+1 214-368-1938
Site:	rei.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 12

Krun D

Update to prior post below: After a few month hiatus from REI, we returned, cautiously optimistic whether things may have improved, or just same ole same ole. Weve been a number of times in the past month. Each time the service has been great, both from the cashier area and those working on the floor. Weve always liked REI because of the quality of items they sell, but stopped going because of the service. Glad to see they seem to now have a staff that matches that quality. Kudos to REI for hiring good people. Love the new store and new location! ******* post from 3 months prior: REI is a great store and great concept. Weve been loyal customers for several decades. We moved to Dallas a couple of years prior to REI moving to its new location, and really didnt have problems with the service at the old location. Unfortunately, the employees at their new local are tarnishing its image. Seems every time were in, they have someone new working the register. Mostly seems to be either someone who doesnt have a clue of what theyre doing and/or some self-deluded, overly confident smart mouth fake. Its irritating when some 20 something employee refers to customers (twice their age) as hey buddy, or whats up dude. The older woman that is consistently there, seems to know how to do stuff, but just stands in the background. Am tired of being their guinea pig because they havent done adequate training. She may know how to run the cashier area, but fails at training (possibly just burned out). That, or they simply cant find anyone qualified to work there. Maybe they just need to suck it up, pay someone more, and find decent people to avoid the constant turn over. Its to the point that we dread going in there anymore. Its time consuming and irritating. A shame really, because REI is a great store.

shelby meadow

If I could give zero stars that is what I would give. Zero customer service no one approached me for any help. I finally went to go ask the big guy at the bikes with the tattoos and I felt like I was annoying him. I had to ask him again (got the not you again look) for some help. He tried to push their $20 membership fee while writing up a work order. After the way I was treated No way. Then when I went to go pay for my purchase the rude clerk at the register Again asked me about the membership and I said no thank you. She then rudely asked "Can I ask why?" At this point I was not going to spend one more penny at this store. She kept asking me and I felt like once I said No again she was also annoyed. Not sure why the lack of customer service and what looks like disgruntled rude employees but I will Never shop at REI again.

A Private User

I purchased a pair of hiking boots at the Dallas Store. I was very happy with them but after hiking to the top of Pikes Peak I had HUGE blisters on the back of both of my feet. We went to the store in Colorado and even after a tough 14 mile hike REI accepted a return and gave me a full credit towards a better fitting pair. We are a REI co-op member and they had the receipt on file and I want to say I AM VERY IMPRESSED with service like that. For a large company they seem to care about their clients satisfaction and go far beyond what is expected.

Daniel Gearner

I tried returning a Hull a port pro that was gifted to me a little over a year ago. Certainly my fault for holding on to it that long but two moves in 18 months meant a lot on our plate. It was new in box and had not been disturbed and I wanted store credit. The lady at the register had a demeanor about her unlike one I remembered of employees at the Midway location. "Policy has recently changed" was the explanation and not much eye contact or an apology. No worries though. If youre looking for a pro, find it on Craigslist for a discounted price!

Victoria Harvey

I love this store, fun to be inside, love it. There are employees who have been with REI for years that are very good at what they do, in particular, in cycling, and at the cherckout. REIs helped me out with gear, on returns, repairs, and even on other businesses gear. At times I probably got enough out of the return that they lost $ but in the end, they get a loyal customer. Also when they offer a course in navigation or in bike repair I trust that Ill learn something. I would not say that elsewhere.

Megan Foley

I want to give kudos to the customer service this business provides. I walked in at one if the busiest times of the Christmas season, & headed to the womens apparel section, where I was immediately greeted by Lori. She hunted down the last jacket of a particular kind I was needing for my exchange in the matter of a few minutes. I appreciate very much how kind and quick my visit was! As well, I am thankful that Lori helped make my sisters Christmas by helping me with this jacket! Thank You Rei!

Amelia Woods

REI has been an amazing shopping experience for me. They have great outdoors equipment, and everything I could possibly want. Its hard to leave without spending money. The employees are always very friendly and knowledgeable. The REI bi-annual garage sale is a great place to find deals, if you camp out overnight. I highly recommend this store to anyone looking for outdoors equipment.

Jeffrey Smith

Absolutely love Sports Basement.They are all things that you want in a retailer that you come back to again and again: great products, awesome customer service, nice discount program that allows you to save money and donate a portion of their profits to a nonprofit of your choice.Sports Basement is on my list of essential shopping places in Dallas, TX !

Chris Lynch

Large store, lots of inventory. Very helpful staff. There was a coat on the clearance rack that i decided not to buy, but then realized later when i got home (an hour away) that it wasnt on the website. I called the store, they said "No problem, youre a member right?" They boxed it up and sent it my way the next day.

Daniel Rodriguez

Terrible service! I went in expecting to buy a kayak and no one showed up to assist. I asked for help twice and not one person showed up. Instead I saw 3-4 employees near the restroom playing around and giggling. They honestly have pathetic service and I hope you as a customer think twice before shopping at REI.

swrnc

VERY BAD SERVICE-Their Bicycle department is full of AMETURES and WANNA-BES! VERY RUDE AND ANNOYING. The employee base people act like their all from Colorado and treat you like your stupid and dumb! I suggest you find somewhere else to do your shopping unless you want to be treated like an IDIOT!

Yvonne Geier

I like the merch, though the prices are a little steep. The reason this is only 3 stars is because every single time I walk into an REI, theres no one there to help me. I always have to hunt an employee down or ask the cashier for someone to help me.