AutoZone

Reviews 6

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Todd W

AutoZone is a great place to shop with reasonable prices and most of the time a good selection of products. Im not sure if its because of the location here but there are many times I go to this location only for them to not have what Im looking for IN STOCK including simple items like headlamp bulbs, brake pads, etc. just to name a couple and I wind up having to go to another name auto parts house to get what I need because the next closest AutoZone is too far away. There is no convenience in this location if they never have what the customer needs but that really isnt my rant. My rant pertains to customer service in this store. There is not a single time that goes by that I walk into this store only to be greeted by an employee who makes me feel like they are being bothered by my sheer existence in this location. This is not a good image for these employees to portray to your customers AutoZone. Yesterday 9-14-2013 I went there for paint. I picked up 1 can of Duplicolor Universal Black (among $190 worth of other products) and I asked the employee who waited on me, Justin if they had anymore. He looked it up and sure enough they had a truck come in on Friday but said they had not gotten around to unpacking the items which consisted of more cans of the paint I needed to complete the project I was working on and expected to complete this weekend. So this afternoon I call and ask Justin if they had the paint on the shelf, again I was greeted with "sorry we havent unpacked it yet". So I got irritated and about an hour later, silly me thinking I would go into the store to achieve better CUSTOMER SERVICE. Nope.. 4 employees standing around and the only one that even offered to go get it out of the packed boxes was a young lady. A couple of minutes later she returns and tells me that she cant get to it right now and it will be a while before it all gets unpacked. This pretty much sums up my customer service experience with the employees in this store just about every time I go in there. At the very least, AutoZone should invest in a customer service training sessions for this store and invest in MORE inventory. I wish someone would open an Advanced, Oreilly, here and put the fear of competition into this AutoZone location.

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Myron Wanza

Stopped by to get a battery tested and the machine would not give a reading. The salesman offered to charge the battery, said it may take up to 1.5 hours. Told him I would come back. Came back spoke to another salesman, tried to explain to him I had returned to have the battery charged. He tested the battery, yielded no results and said the battery was bad, needs to be replaced. I said to this salesman, the first salesman I spoke to offered to charge the battery, and since it appeared he was becoming impatient , I said I would rather work with the first salesman. He replied, "Didnt make any difference to him" and went on about his business. While waiting on the first guy another salesman comes up and were back to square one again. Before he hooked up the tester, I explained to him weve been here done that, with two others and I would like the battery charged? While removing the battery the salesman ran into a snag and was not able to remove the battery completely. The first salesman came out and proceeded to remove it. He tells me the battery needs to be replaced. I said when I spoke with you 30-40 mins ago you offered to charge it? I said if you can tell me with 100% certainty its bad then we can skip the charge? He couldnt tell me for sure and took the battery inside to charge it. I give him some information he hands me a ticket and takes my old battery to the back to charge it. In less than 2-3 minutes he comes back and said the battery is bad and will not take a charge. Typically, my experience at most Autozones has been better more often than not. So Ill consider this a mulligan. Autozone management needs to take a page out of Chic fil-a and Canes playbook, on customer service. Those people know how to make you feel good about spending $20 or $30 or more at their businesses. Their customer service model is most impressive! It seems Autozone has lost sight of the vision regarding fundamental customer service and need a refresher course in basic people skills.

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Matt Storey

I took my alternator in to get it checked and it turned out to be a bad alternator no problem, I asked for a replacement part and the person working the computer tried to sell me the most expensive one, I could see the screen and saw that they had a cheaper one in stock and that store so I asked for that one and he stated its not in stock. I asked are you sure he looked saw it was in stock and still said yes Im sure its not instock. I pointed to the screen and asked again are you sure? Same answer. The manager was standing right behind him when this happened and he did nothing. I ended up buying the mid level price one because he refused to go look for the cheaper one. So either the manager is training his people to lie to the customers, he doesnt care about customer service, or he assumes everyone who walks into his store is an idiot when it comes to cars. Just a friendly warning to others.

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Jonathan Turner

Nothing but bad customer service here. I had a battery go bad and made the mistake of going to this Auto Zone. I had bought the battery from another Auto Zone and wanted th to make the warranty good. I walked in and some youngan asked if he could help me.and that was a lie if I ever heard one. I told him that I thought my battery was bad and it should be under warranty. He said his battery tester was broken and because of that I would have to pay full price. Never even bothered to look aty warranty or anything. What sorry customer service funny thing is that I noticed as I was pulling out of the parking lot one of the other employees using the battery tester. So all I can figure is that he did not want to get his pretty boy hands dirty or was afraid of the heat. I hope Auto Zone corporate shits this one down.

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Beachboy surfs

worst service by a employee of any store went to lifetime. The manager guy yelled infront of all customers for me to not keep my fanny pack that has me Key and wallet on me but id need to keep at his front of counter or got to go ....I left saying im not putting my Money and keys and important carry case so people might steal it ? Any lady uses a purse my god - corporate needs to fire and remedy this type of a employee as Ill not go to a auto zone again due to this ? bad bad store in Houstp, cypress texas.............skinner road and spring cypress....total ass employee - auto zone needs to fire this type immediately

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Tom G.

Slow, slow, slow. Its irritating there is no checkout when just buying items off the shelf. Go in for a couple of quarts of oil and you have to stand in line with the same people needing behind the counter parts...which can take a long time. I finally put my oil down, went down the street to Home Depot for an unrelated item, noticed they also have an auto section, and found the same bottle of quaker state for a dollar less than Autozone! The people behind the counter are almost always friendly and helpful, but wasting my time standing in line when you only need someone to ring up your sale, drives my rating.

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