Mid-State Motorsports

Reviews 3

ST

Steve Seiler

The service department over-charges customers (or at least they overcharge me); theyre rude (or at least they are to me); and they have no regard for customer loyalty (at least they do not care about my loyalty). First, I made an appointment yesterday to have my bike serviced. On the phone, I was quoted $75 for a "general service" appointment, plus any additional parts, etc. The guy told me that they just change a one-hour service, flat fee. However, they ended up charging me $151.23. They charged me $95.75 for labor, instead of $75. I was also charged an unexplained $5.75 for "Shop/Supplies" under "Other Charges" in addition to the $36.29 I was charged for specific parts under the "Parts" section of the itemized bill. Look, I want to support local shops, but this is a rip-off. Second, to make matters worse, they informed me that I need a new rear tire. They quoted me $245 for a Dunlop K555 170/70B16 Rear Tire, not including tax, and $225 for a Bridgestone Exedra G722 170/70B16 Rear Tire, not including tax, and $75 to change the tire, not including tax. I simply cant afford those prices right now, so I asked if hed be willing to mount a tire if, by chance, I found one somewhere else that was in my price range. (Heres the thing: a quick Google search of these tires will produce numerous stores selling these tires for less than $200. Try it; youll see.) He told me that I need to give him a chance. I told him Id talk it over with my wife. However, he proceeded to tell me -- almost as an afterthought -- that hed have to charge me an extra $10 dollars to mount the tire if I do not buy it there. (I should mention that nowhere on their very large, detailed price chart on the wall immediately to his left did it state that they charge customers an extra $10 to mount a tire purchased elsewhere. It simply states that they charge $75 to change a rear tire.) For the record, I understand that local shops have a difficult time competing with online superstores. Im mostly offended by the erroneous charges on my bill and him threatening to charge me an additional $10 if I do not buy a tire from him. Frankly, before I reviewed the itemized bill and before he told me hed charge me an extra $10, I was planning to figure out a way to pay the extra $75 -- not including tax -- for the tire.. again, just to support THEM, a local business. Look, I have spent THOUSANDS of dollars at Mid-State over the past few years, and I have defended their reputation among MANY locals who have complained about the service, prices, attitudes.... but Im fed up with them at this point. This was just a(nother... the final) slap in the face. In addition to overcharging me many times in the past, they clearly do not even remember my face after four or five years, and they do not even care that I purchased my bike and ALL of my accessories (riding boots, helmets, crash bars, sissy bar, leather-wrapped saddlebags, sunglasses, etc) from them (for inflated prices). They still tacked on erroneous charges to my bill today and then even threatened me with an additional $10 fee to mount a tire if I dont buy the tire from them. Ive really wanted to support Mid-State over the past few years, but theyve practically forced me to move on and find another shop. If you choose to go there, I wish you the best of luck, and I truly hope your experience is much better than my experiences have been over the past few years. In case youre wondering, I purchased the Bridgestone Exedra for $152.99, INCLUDING tax and shipping. Itll be here in about three days. Another shop in town will be mounting the tire for $71, INCLUDING tax. Ill have a new tire mounted on my bike for $224, total -- compared to the $350+ I would have paid at Mid-State.

MA

Mark Reeves

((Pre-Purchase Review to inform those, who apreciate doing research first, of how it goes with {Mid-state Motorsports}.)) I will be purchasing a Brand New for 2015 Yamaha Tmax 530cc tonight, Friday 8/25/2017, possibly tomorrow if the wife and I have an over extended work day. Yes I know the 2018s will be rolling out soon but 2015 is when the model upgrade was changed. So the deals on them, everywhere in the country, at this time are great. (For a quick understanding of who I am.) My passion is for any machine, made for the road, that I can first review and ultimately tinker with. I live for making and remaking my cars, bikes, etc. beyond just better than factory. From passion and love I have years of physics, engineering dynamics and performance enhancing education for 2, 4 and a couple 6 wheel machines. I do diligently learned over the years of how to purchase, ship and ultimately re-sell as life sadly at times deemed fit. Inspired totally from my pops, a 70s era Nuclear Physicist (He was a rocket scientist for G.E.) whom loved enhacing all the way to re-engineering anything he could put his hands on. Most geniuses are very socially introverted as you probably already know. So this was the only way he knew how to communicate his love for my brother and I. And he did. And I love his wierd old ass for it soo much! So.... Ive shipped many of vehicles to myself, from Monster trucks to 911 Porches down to mopeds. Im passionate about vehicles of any kind. So my wife has been working over the phone with sales rep., Wesley Griggs for what shes decided to be our next project. Yes guys, I am a lucky man. We dont believe in buying new due to the premium that comes with doing so for a project. But if you like your bed as much as I do... Well lets just say I plan on buying new this time all considered. Ill post and re-edit my star rating after we have ridden it long enough that we have decided that it is indeed a solid platform to begin blemishing the warranty. We first will have to document the experience from the beginning purchasing expectations of treatment provided, all the way to atleast 1 or 2 services, just for fairness of what positive and negatives you will want (and) need from us two un-biased love birds. First of reviews we will post very shortly. A few days from now (optimistically) we should suspect. They were honest on the phone and willing to work with a women, my wife! So.. Five stars for Being innocent Till proven otherwise.. Just in case you dont hear from myself or I havent fulfilled agreeing to repost my review.. You can Definitely consider this being a full 5 star review because Im out having too much fun chomping at the bit of what to do 1st in my garage. To be fair...!

LE

Leann Shaw

Family dropped off our ATV in the service department during the summer. Busy time, I know, but it was still under warranty, so I was told by the maker of our ATV that warranty work is to be taken care of FIRST, to make sure the repairs make it in during the warranty period. After one month, I called, hadnt even looked at it yet. After two more weeks, still never touched it. Gave it two more weeks, just trying to be patient during the busy season, still never even looked at it. The manager of the service department HUNG UP ON ME. The only response I ever got from him was---"I got a few more ahead of yours, and Ill try to take a look at it sometime this week." I will NEVER, EVER, EVER buy anything or take anything there solely based on the service department. I called to speak to the sales department and the manager there said there was absolutely nothing they could do. Went the next day to pick it up---then they basically begged us to keep it there saying they would take care of it first--not likely. Took it to another service dealer in Kentucky and they finished it the first day. I HATE THIS PLACE.