Honda Cars of Rock Hill

Reviews 3

AS

Ashley Gabrielle

My experience started out at 5 stars with this dealership. Long story short, my car had been wrecked and I was going through Hell with the insurance companies. I knew my car was ultimately going to be considered totaled so after searching around I found a car that I thought best suited my life and financial and financial needs. This car just happen to be through Hendrick Honda but it was in Concord. So a Honda associate by the name of Steve Morris helped me get it shipped to Rock Hill and helped me get started on the paperwork. He assured me that they completely inspect their vehicles and replace anything faulty or outdated on any of the vehicles before the customer drove it off of their lot. Well this assurance made me extremely happy and comfortable with my choice to go through this dealership since in the past I had received a lemon car and did not want that experience again. As Steve was so busy I rarely had the chance to communicate with him and was then tossed around by many people who worked here. So after having signed the original contract and getting a protection plan plus gap coverage and coming to a decision on what payments were to be, my husband and I signed and finalized the contract and bought the car. Well 3 weeks later I am contacted by Steve and the finance associate freaking out telling me that pretty much my car was not mine and something went wrong with the loan, no big deal I thought. So I went in and come to find out my husband and I had to redo the contract and the price of our our payments went down, which normally would be something to be excited about but for one Steve did not have the time to deal with us and two, once again we were shuffled around among many associates that had no idea what our original contract was let alone what we had already been suffering through. So after asking about 100 questions I finally figured out why the payments were lower and it was because out contract had been completely changed and the protection plan was removed. At this point were just wanting this whole ordeal to be over with and sign the papers. Not even a week later I run over something and my tire goes flat, so I call Steve and ask since I had just bought the car if there was anything that they could do for me. He tells me yeah come on in and schedule with the service department itll all be taken care of. So thats exactly what I did, dont get me wrong I wa as not expectinf a ftee tire but maybe at least a discout or something you know. So I get to my appointment and they tell me I need another tire, which is what I guessed but how about they charge me $200 for one tire after it had already been installed? On top of that I was like, so what is the warranty with it? Then I was notified they dont offer warranties on their tires....so yay stuck with an expensive tire with no warranty. Now my luck, I just ran over a nail in that $200 tire and now have to buy a new one and not to mention Honda left on a dryrotted back windshield wiper just to top it all off. So if you need anything done to your car...go elsewhere, also make sure you drag in your own mechanic to inspect the car with no bias.

TW

twowayspeakersATyahooDOTcom RockHillSC

Service department. Update: After leaving a long negative 1-2 star review here, ongoing issues with my car and a ballooned repair bill, I drove down in person to share with them my frustration with the service I had been given at Honda of Rock Hill. Service manager Connie Underwood showed a professional attitude and wanted to know exactly what had gone wrong and why I was unhappy with the service. My frustration was based on that I had been repeatedly handed back my car with the promise it was driving smoothly even though it was obviously not. At one of three returns to the service shop it had to be towed in, totally shot ignition, which is why I had come in in the first place, shot ignition. They had recommended a replacement of the radiator because old dried coolant was seen on top of it, outside of it. With the new Honda radiator installed the problem of a visible leak was now the new normal for me, and the fault was, all along, is my view, not the one year old after market radiator already in place but the 19 year old hose that connects the radiator with the engine. This was not provable by me because I had returned the one year old radiator to the place where I bought it. Service manager Connie Underwood refunded me an amount that equaled about half the cost of having had the Honda radiator put in. That was satisfactory to me. The top engine rebuild was not faulty as I had feared, fearing the new leaks under the engine were because of poor fitting of the engine parts, the way the new radiator was leaking because of poor fitting. The new leaks had other explanations, minor stuff, and they were corrected on the day I shared my frustration and experience with them in person, for free, but in my opinion the car should not have been returned with those leaks. Eventually the car did drive well when the root problem, a bad spark plug, was replaced, prior to my visit of complaints with new leaks under the engine. Both a top rebuild and a new spark plug were needed, or a new spark plug alone would go bad again after a few years, is my opinion, because the top of the engine had been over heated in the past and that gasket was not good and I knew the car was losing coolant. All in all I am satisfied with how it ended, professionally resolved by them, but my way to get there was totally unacceptable, and for that I let the two star review stand. With service manager Connie Underwood correcting all my issues with them, I could have opted for a 4 star review. I will give them another chance to prove themselves if my Honda car develops other issues in the future. I am just the messenger here and trying to be accurate.

A

A Private User

I received Exceptionally Outstanding service from your Service Advisor – Connie Underwood. While she has always demonstrated a pleasant and professional demeanor during previous business encounters, this past month she has, in my opinion, far exceeded my expectations. Allow me to explain. I purchased a 2002 Acura from your dealership back in 2004. We have been very happy with this vehicle and have had most of our service work done at your dealership. Recently, we noticed that the car was ‘skipping’ around 30 – 40 mph. The car had 154,000 miles. After an evaluation, it became apparent that the transmission needed to be replaced. When this car reached 97,000 miles, we purchased a warranty through an independent company. We wanted to use that warranty to pay for this repair. Connie helped me understand the warranty and worked with them directly to help assist in moving along the qualification process. This Company was extremely difficult to work with. They kept giving us new ‘qualification’ items to meet. At one point, Connie came in on her day off – just to speak with the warranty people to help get us qualified. In her absence, she assigned my car to another gentleman in the service department should I need assistance. Every day Connie would call me and give me a ‘status update’ on how things were progressing. She would always make sure she gave me a word of encouragement and support. “We’re in this together, don’t you worry. “She would say. And because of her support – I really didn’t worry. She helped me understand the situation, gave me options to consider, and kept me informed the entire time – 1.5 weeks!!! We were finally able to get the warranty people to honor the agreement and Connie scheduled my car to receive a new transmission. She was even able to find one with a great warranty!!!! Needless to say, we have been very pleased with Connie and her professionalism and support – she represents HONDA CARS of ROCK HILL in the best possible way. In fact, I believe she IS Honda Cars of Rock Hill!!! I don’t know if you have a rewards or recognition program, but if you do, Connie should receive the highest possible award for her performance!!! It is wonderful to see the good ‘old fashion’ customer service at work!! Thank you again, A very SATISFIED CUSTOMER!!! Neva Cairco