Parkway Volvo Subaru Hyundai of Wilmington

Reviews 5

DY

Dylan Elks

Okay, Obviousley most reviews for Parkway are positive, and for good reason, they have given me quality service for the 1.5 year that Ive owned my volvo. Until yesterday and today that is. last night I picked up the car from PW and took it home. an hour later heading out to dinner my wife says "hey whats this?". On the passenger side of the vehicle the clear coat is stripped and pealed off above the passenger door. And not just a little, about 8 to 10 inches of damage. very obvious. I know %100 that this is new damage done today. First thing this morining I take it up to PW expecting an easy resolution, as they have been so nice and accommodating in the past. No such luck. My service rep is kind as always and retrieved the Manager, who does not share her demeanor. Clearly ( by his attitude) having already determined that retribution will not be an option he says. "well this is typical of these cars and the guys (buff masters which they contract out to wash the cars after service) just hit it with soap and water, well call them and see what happened and call you later" Well okay, Later he calls and informs me that he watched a video of the guys washing the car and sees no damage done. So first off he defers the blame to the car washers and then states that theyre not at fault either. And then he just shrugs me off "hey man..nuttin I can do" (in a pretty rude and unprofessional way) meanwhile im stuck with paint damage that I must now pay to repair. I dont know how or why it was damaged all i know is that it happened after I dropped it off there and before I picked it up. Any way Im quite let down by this dealership that I used to have nothing but good things to say about. Sad.

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A

A Private User

First words out of my mouth to the sales person on the initial visit were, "Id rather have a tooth pulled than shop for a car." I have to tell you, thats no longer the case after my experience at Parkway. We bought a 2011 Santa Fe and had the first intelligent and (forgive me) enjoyable experience in buying a vehicle in my entire history (going back to 1973, and covering states on the East Coast as well as the West). Of course, it helps when youre selling vehicles that are well made. But the attitude, the professionalism, the willingness of the staff to extend themselves to make the experience positive was just great! Ive become so jaded by the auto market, the ridiculous commercials (especially radio) that most dealers use to assault you, the history of poor product quality, and the lies and half-truths used over the years to sell vehicles, that I went in with very low expectations. (Thanks mostly to Pat Cabala for keeping that flame alive in Wilmington). But I came away feeling like my business was truly valued, that their process was worthy of a $25,000 transaction, and that the people at Parkway were just as interested in the long-term growh of their dealership and client base as they were in making the one specific sale my wife and I represented. I doubt the Parkway method of doing business will go viral among auto dealerships, but thats because Parkway is a shining exception to the idiocy that generally rules the retail auto marketplace. Give these people a chance to earn your business. You wont be sorry!

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JA

Janis McGee

Hi, Diana Kenny did a fabulous job working with us. We have been to Myrtle Beach, and Charleston Hyundai where we spent hours and hours with sales associates and been exhausted hearing how we could not get any better "deal" than they would offer as the Genesis was such a "hot" selling car that they did not have to give anything better. We were further insulted regarding our trade-in/s (Mercedes CLK 500 in excellent condition and a Ford Edge - fully loaded - also in beautiful condition). Diana was direct but flexible and never once insulted out intelligence. Ultimately, we sold my two cars outright - rather than trade in! Diana got the very best deal for us and made it seem pleasant and easy. Our first visit, we contracted for a 2015 Genesis Ultimate and were out the door awaiting the arrival of my beautiful new car within an hour and a half. The car arrived at the port and it did take a bit of issue with getting it together and on a carrier for delivery - but - it did arrive and is the perfect car for me at this point. We drove the Genesis on a trip to Vermont two days after we got it and, at one point, the Genesis was getting more than 40 MPG. Overall in the 2400 mile round trip, the car averaged about 30.5 MPG. I would highly recommend the Genesis to anyone and, also, would highly recommend Parkway, and Diana Kenny, to anyone in pursuit of a new and fabulous vehicle. Hoping my ownership of this wonderful car continues to be such an intelligent decision!!!!

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CH

Charles Law

I was sent multiple invitations/requests from Parkway Hyundai to come in for them to buy my car from me, through their "Hyundai Loyalty Program". When I finally did accept one of the many, relentless, invitations to come in I found my experience to be a very poor one. I was immediately greeted by a salesperson who seemed to only be focused on getting me to buy a new car, despite the fact that I was only there to hear the offer that they called me in for. The salesperson was very pushy and acted as though my car was low-quality just because it wasnt the newest model (My car is the premium version, only 3 years old, and extremely well-kept). When I told the salesperson that I would be interested in upgrading my vehicle to a newer, used car from their lot, she seemed to be upset simply because I wasnt interested in buying new. I felt like I was belittled and treated as a wallet rather than a customer. This was not the first time I have had a negative experience here either. The service department has charged me to fix issues that were later discovered to never have been fixed. I really like Hyundai vehicles, but I am fed up with the service and customer care at this specific dealership. I cannot speak for their Subaru or Volvo departments, but if theyre anything like their Hyundai department, I would highly advise that you avoid them.

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KY

Kyle Kitsmiller

My first experience was when looking for a car, the sale person was down right rude. We refused to talk to me unless I provided my information, then told me they had no way to get the car I wanted. Second time was when I owned a hyundia I had an issues that was covered by my warranty period. When I took it in, the tech said it was a common problem and there was no fix for it, angry, I accepted the answer and lived with it. When I brought my car in for normal maintainence, the second tech asked why I never got the first problem replaced. I told him what the last tech said, he admitted the first tech was wrong and it needed to be replaced, however he said that repair is no longer covered under my warrenty and it would be 1200 to replace. I talked with the service manager he refused to do anything and said they never said any of it, and I had never visited before. I emailed the manager of the dealership. It took her 5 days to get back to me. When I answer her question and gave more detail on the issues she never emailed me back. Its been over a month now. These are only two issues I could share there are more. My advice, skip this dealership all together drive to Raleigh to buy and get service you will not regret it. They are the only dealership in Wilmington and they know it. They are not afraid to take advantage of you.

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