Hendrick Toyota of Wilmington

Reviews 3

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Shaunna Jordan

On October 1st 2016 i purchased a 2016 Toyota Corolla from this dealership. The buying experience was okay, just that okay. Nothing spectacular at all. Unfortunately, my new car was flooded downtown during the hurricane. Im fully coverage by my insurance company. Assuming that due to natural disaster my car would be totaled out and replaced due to flood damage. That is until i made the horrible mistake of taking it back to this dealership to be inspected. i was assigned Paul as a service manager. The car sat in the shop while my insurance company attempted to contact this department to find out the status of the repairs. Paul proceeds to mark up over $9000.00 in damages and decided that there was no water damage and that the whole engine needed to be replaced. So they take about a month and a half to replace the engine and i go and pick up my car. Less then three weeks later while in an intersection with my children in the car it decides to shut off. BRAND NEW CAR WITH A BRAND NEW ENGINE. I proceed to take it right back to the dealership. For the entire ride the car would not go over 30 MPH and the RPMs would read as if i were going 60. Once the car reached 30 MPH it would jerk forward and then drive. We get it to the shop and this is when PAUL decides it is due to flood damage and proceeds to tell me they left water in my headlights and that this is what was causing the car to mess up. Im sorry, but, you had my car for a month, replaced the whole engine and your telling me you failed to find water in my head lights? Anyways another $800.00 claim later we pick up the car again. Upon picking it up we find out the courtesy car we have been driving is actually a rental. PAUL proceeded to then charge us $140.00 for a rental. I pay the fee and take my car home. This time it makes it a week before it starts doing the same thing again, shutting off, not accelerating, and revving up. Again, we take it back to Paul who then decides it is a diagnostics issue and wants to put another computer in it. A few days pass and my husband goes to pick up the car. He tells Paul "hopefully i wont see you again before Christmas" Paul so kindly says "well if you do, you do". Guess what? THE CAR DIDNT EVEN MAKE IT HOME. IT STARTED DOING THE SAME THING. My husband drove it back to the dealership. Management finally realize Paul is incompetent and proceeds to tell my husband that Paul failed to tell our insurance company that the car was flooded with salt water. Due to it being parked at sea level on water street. (A KNOWN FLOODED AREA). The dealership then suggests we attempt to get it totaled out. Now here we are the next day and we are being told it is the transmission. DO NOT, I REPEAT DO NOT TAKE YOUR CAR HERE. IF THEY ASSIGN YOU PAUL AS A SERVICE MANAGER.... RUN IN THE OTHER DIRECTION. THIS SERVICE DEPARTMENT WILL KNOWINGLY MARK UP WORK AND THEN PROCEED TO MAKE YOUR INSURANCE COMPANY PAY FOR IT. I am filing a formal complaint with the BBB as well.

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Kate M

I have never had so many people lie to me so many times in such a short period of time. Without offering excessive detail, I will tell you that I was given a printed statement that I would get $17,000 for my 2008 Highlander. My husband received a voicemail message that said (three times) that we could name our price because they wanted to do whatever it takes to make our deal work. Our price was above $17,000 but it was more than reasonable for the condition of our car. When we spoke to the floor manager, he showed us printout that Id never seen which said the absolute lowest they could/would ever offer us for the Highlander was $18,750. He had no comment when we produced the offer of $17,000. He also was unable to respond to the voicemail that my husband played back for him. They also looked at our Car Fax ...which we had, of course, done as well. There is a clear clerical error showing that I put over 71,000 (rather than 17,000) miles on the car in about 2 years. All subsequent years show reasonable and consistent increases in mileage, and my car had less than 70,000 miles on it while we were sitting in Hendrick Toyota. ...we were accused of rolling back the odometer. When my husband spoke to the floor manager along with HIS manager without me present, they accused me of lying. They said that two nights prior, when I met with the salesman, I had accepted a proposal. This is not a statement that the salesman would verify, since it was not true. I had left the dealership saying that I would discuss the transaction with my husband ...hence the reason he had left a voicemail on my husbands phone saying that we could name our price and that he would do anything to work this deal out for us. I had never met the two managers who accused me of lying. This is a small glimpse into what proved to be a terrible evening for us at Hendrick. They (and their service department, with whom I have never had one bad experience) will never receive our business again. We actually ended up abandoning the brand altogether. We were treated extremely well by David and Matt at Stevenson Acura. I highly recommend that look over there. They offered us over $2000 more than Toyota for our trade in and gave us a wonderful deal on our purchase. If you stick with Toyota, please be extremely well prepared (research your car so that you know its worth). Otherwise, you may not get what its worth. It also wouldnt hurt to get results of your conversations with salesmen in writing. It didnt help us, but it gave us clear and irrefutable defense when addressing one of their lies. Perhaps a different manager will handle your situation differently.

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Brandon Farrow

To whom this may concern: Hendrick Toyota of wilmington is very successful dealership, I just bough The brand new 200hp 4cylinder boxer engine Scion FRS the day after Christmas. I am very pleased with it. Since of the holidays and the current rarity of them i had to wait for a few days for delivery which was understandable. I looked at several places before i bought a vehicle, found out if you would not let what wanted to work with they pushed off on someone. Not at toyata, i got lucky, My sales person, Brendon, was very courteous, and patient. i was surprised. At first i went up there to look for a truck and so i test drove a truck i could afford a preRunner tacoma, which was fine but i wanted a lil power. so i left and look around at other dealer ships, found out i may not want a truck. the whole time i was harassed or pushed to get into a vehicle from Toyota or was not pushed into looking at something that was way out of my price range, that can be annoying. I was suggested by a friend to drive a new performance vehicle by scion, i was clue less about. When i went back up there it was hassle free for a test drive and told me information on the sporty unbelievable FRS. It drove amazingly for a small rear-wheel sports car. So with that being said Toyota of wilmington is a very helpful, customer-paced, respectable, honest, informative dealer ship. that helped me every way the could to get me into a a new vehicle once i decided what i wanted. i did not feel like o was in a pool of sharks. Only things i did not like was some of the preparation of the vehicle when i got it, though it was at closing time on the holidays, the slightly blind sided all of warranty and cost, that would be expected if had experience with buying a car. i would definitely want to do business with them again,for my possible 4wdr truck one day. they are a high satisfaction dealership thus far( its been 3 week or so since i bought). -Satisfied customer Brandon S. Farrow