MetroPCS Authorized Dealer

Reviews 7

CH

Chief BullMoose

First off let me beging by saying that I called this store 3 days after i bought it. the second day I had the phone it was just sitting in the bag, so i decided to go to the Metro PCS in the West Shore Plaza. I was asking abou the return policy, so the guy took my phone removed the case and said that i cant return or exchange it at that store i would have to go to the one in Mechanicsburg. when i got home i noticed a fracture on the screen. The fracture spread and now i can hardley see anything. I called the store in Mechanics burg and the manager got on the phone with an attitude like he had just got out of state prison. He was not only the most rude person i have ever encountered but he actually started to yell at me. He said he never touched the phone and that I can come in at noon tomorrow to watch the video. he then accused me of trying to run a scam , threatened me by saying if you go in any of my other stores you will not get any of youre money back, and then proceeded to say try and get the cops involved, and hung up on me, a paying customer. I called back to get his name and his airhead of an employee said " ummm.... he will call you back" and once again hung up the phone. This is not about money, this is about the principal. NEVER USE THIS STORE! It will save you bad customer service and employees who are in the dark about everything to do with cell phones. PS i really wish i was making this up

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DA

Dawn-Michelle Lewis

If zero stars was an option, I would choose that. Im in the store right now, actually. The girl working here (named Hailey) seemed to be extremely annoyed that I came in to get a phone. Ive worked retail, so I understand hating your job. However, hating your job or having a bad day is no excuse to be rude to people. Especially when you are being paid and I am paying you. Being greeted by, "What are you here for?" really set the tone. I was going to ask questions about the phone I was getting, but she was more concerned with the fact that I didnt know my account number off the top of my head. She could have mentioned I would need it when I called earlier in the day. She did that sigh that teenagers do when theyre annoyed with their parents, and she did it a lot. The worst part is, I think were about the same age, yet I feel like Im talking to a child. I shouldnt feel too bad though. The woman who came in with her daughter while I was here was treated just as poorly, if not worse. The woman was pretty much told she wasnt going to be able to get a phone today, especially if she didnt know her account number. She was more concerned with closing the store than serving customers. Thats probably not a good business practice. Im just glad I wont have to come here again.

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CR

craig lagasse

This place is a big time rip off stay away from there..

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NE

Neeah Styles

I will never go to this store again!

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TI

Tina Bostwick-Breon

Good service in the Camp Hill store.

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JE

Jessica Crocker

The staff was very nice and helpful

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JO

Jon Mayer

Like this place very much

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