Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	1325 Liberty Rd #100, Sykesville, MD 21784, USA
Phone:	+1 410-970-6325
Site:	awireless.com
Rating:	2.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 5

Reviews 5

Kristine K

Worst experience ever. I switched to Verizon from Sprint back in the beginning of November. I went to the store to trade in my Sprint phone and was told my phone would be sent back to Sprint and to wait 3 billing cycles for my prepaid card to arrive in the mail to pay off my final Sprint bill of $210. I have gone back MULTIPLE times along with calling customer service to find out why I havent received my card yet. In January I went back to the store to talk to someone about what was going on and I kept being told I had to wait 3 billing cycles and was reassured that the card will come. I ended up calling customer service in February/March to figure out what was going on and was told that I had 60 days to email my Sprint bill to Verizon Switch and that was the ONLY way I was going to receive my card to pay off my finial bill and was told by customer service that the sales person who sold me the phone was supposed to inform me of this (I was never told anything about having only 60 days to so). I go back to the store and leave all my information for the guy who sold me the phone to call me ASAP to get this resolved because now my Sprint bill is way over due and has been sent to collections for not being paid. I received a phone call and a email from my sales person a few days later who basically informed me that there was nothing they could do to get this problem fixed because it wasnt done within the "60 days" that I was given. I informed him that I was never told I had a time limit of doing this and was also told the day I traded the phone in that there was nothing else that had to be done aside from just waiting the 3 billing cycles to receive my card. Its now been 6 MONTHS that this has been going on and I now feel as though I am being forced to pay this remaining bill because I was told false information and the MULTIPLE times I went back to the store (every month after it was traded in) no one informed me that this needed to be done and I just kept getting told to wait it out. I spoke to the new store manager on Friday 5/5/2017 and was told I would get a phone call today before 1 pm and I still havent received anything from her or my sales person. Verizon is a joke of a company and I will be switching back to Sprint once my contract is with them is up.

Whiskey Virus

If this application would allow me to rate this store 0 stars, I would. First and foremost, Im greatly looking forward to Verizons automated response where they tell me they value my input and strive to great lengths to improve the customer experience. If that were the case, they would get rid of that manager, Eric, or at least send him somewhere to die professionally, like a lower volume store, as has been suggested by nearly every other review of this store. Im not sure if he has some quid-pro-quo relationship with higher echelon management, but whatever the case is, his continued employment there is unacceptable and insulting to the consumer and his employees. Reading the other reviews, I can second the statements made to the degree of "Eric was disrespectful", and "Eric berated his sales staff". Too many times Ive tried to have actual customer service experiences ruined by this micro-managing, pushy, rude piece of trash (Apparently, Im not allowed to use the word Id prefer to use). He interrupts his sales associates work, speaks down his nose at his customers and co-workers, and scampers away like a petulant child when the customers arent interested in his pitches leaving the sales associate with an angry, offended customer. Like many other reviews of this store, the sales associates are by and large fantastic. One of them should be running that store instead of him. I would cast my vote for Paul, who has been more than helpful whenever I get the chance to speak to him without Erics incessant interruptions. I will not be returning to this store, and if I do, Im calling ahead to ensure that Eric is not present.

Courtney M

DO NOT GO HERE! WORST STORE EVER! THE SALES PEOPLE ARE CROOKS! This is the first review Ive ever posted online. This is how angry/pissed off I am at how this store ripped me off. Id give this review 0 stars if I could. They dont even deserve one. I went to this location when my iPhone 5 suddenly stopped working and wouldnt turn on. The guy took my phone, plugged it in, and when it didnt turn on told me, "Its done. These phones arent meant to last more than 2 years. You need a new one." I went home that night and fixed it on my own, but only after purchasing the iPhone 6. Should have walked out of the door right then and there b/c every other Verizon store Ive gone to, the sales people actually tried to fix it. The sales guy told me I was eligible for the Edge Plan and explained to me that for $200, Id get the phone and all the accessories. I also lowered my monthly GB since I dont use 2GB. He told me my overall bill would be lower on this plan. Well, I got my first bill and its $6 higher than when I was getting 2GB/month. The sales guys dont explain the plans very well, if at all. I basically paid $200 for accessories, one of which Ill never ever use. I looked online and I can get these accessories for less than HALF of what I paid. I called Verizon to see what the deal was, and thats when I learned this store isnt even affiliated with Verizon Wireless. Fortunately, the girl I spoke to was able to help me out and lower my bill to what I was paying before I upgraded. HUGE lesson learned here. DO NOT GO TO THIS STORE. THEY WILL RIP YOU OFF!!!!!

Joe Campbell

Buyer Beware! My teenage son bought a new iphone from the Apple store. He purchased the unlocked phone, so if he wanted to use another carrier (like AT&T), he could easily switch without having to buy a new phone and avoid any long-term contracts. So we went into this store to activate the phone and put it on my Verizon family plan. This should have been a very quick and easy thing to do. The salesman sat down with us, took our information and he mentioned that he was going to swap phones-give us a new Verizon phone to replace the phone we came into the store with—WHAT?!! He said that Apple doesn’t warranty their products and if he gave us a new Verizon iphone we would be covered in case of damage. I mentioned to him that I just paid $99 for Apple Care, and that would cover the phone for 2 years. Then he said that if we didn’t trade it in for a new Verizon phone we wouldn’t get the accessories. What accessories would my son possibly need? He has a case, a charger, and earbuds already. Perhaps he wanted to swap the phone, so we’d be locked-in to Verizon-- Nice try! We left this store, and will never go back!

Justin P

Came here to switch over from ATT to Verizon. The representative at the store was polite and patient as we went through the process. I asked him about the activation fees and he told me theyd be $20 per line. I was shocked when I saw a $30 activation fee per line on my first Verizon bill a few days later as I thought I already paid it. I called the store and was told the $20 per line fee I paid was their charge for "setting up my line." I brought my own phones and the rep didnt do much work, especially $40 worth. I feel like I was misled about the charges when I signed up since I specifically asked about activation fees and was told they were $20 per line. There was no mention of setup fee at all. I called this store a few days later to speak with the manager. They werent in but the employee told me theres really no chance of me getting a partial refund. Verizon did waive 1 of the activation fees for me to be nice. Save your money and go to a corporate store where you wont be deceived.