AT&T

AT&T, 1518 Connecticut Ave NW #4, Washington, DC 20036, USA,

Category:	Cell Phone Store
Address:	1518 Connecticut Ave NW #4, Washington, DC 20036, USA
Phone:	+1 202-462-1643
Site:	att.com
Rating:	3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–5PM

Location

Photos 14

Reviews 21

Larissa Bottger

Very friendly and accommodating staff when you buy a phone. Very different when you try to return it. I bought a phone for my husband for Christmas but it wasnt one he wanted. He tried to return it after holidays but couldnt since my name is first on the account. I go back in a couple of days and they wouldnt take it .The box never been open,phone never been activated. they say it has been more then 15 days. So there is a tip for those of you that buy gifts more than a week in advance. Hope they like it or you just waisted a lot of money. Another thing they forget to mention that even if you bring it back within a grace period it still cost you $35 reclining fee. Thank you, corporate America!

Krunal Patel

I went there to do a simple thing and that was to add a line to my plan. I needed a phone ASAP but Instead It took me over three (3) trips to the store just to get a different "policy" from different employees. No one knew what their actual policy was including the store manager Rich. Instead of helping us we got nothing but attitude from him. He needs to do his damn job training his employees and learning how to talk to customers. After 4 days and going in circles I finally went a Best Buy mobile and within 15 min I was out of there with a phone. If I was not under contract right now I would have canceled this people and went with Verizon. By far they have the best customer service.

A Private User

While I rarely relish needing to go to an AT&T store, this one takes the cake for terrible service and employees. While saying they lied to me about my phone and account maybe a little strong, they stretched the truth to its breaking point. About the best thing I can say about most of the locations employees I’ve dealt with is that they are disinterested in AT&T customers. The location manager is at least willing to hear out complaints, but unhelpful in actually correcting issues. In short, if you’re an AT&T customer in Washington DC find a different location to go to.

Ian Quick

Absolutely appalling. Customer representative sold me a plan that didnt include what he said it did (GoPhone prepaid, apparently impossible to include data). Attempted refund of the charge took more than an hour, with in-store rep on hold with AT&Ts own corporate office. Walked out at that point for lack of time or patience to continue the process. Dont understand their own product suite; and dont have delegated authority to fix problems. Why does a physical shopfront even exist?

Zainab Imam

I had gone in to get one prepaid sim, knowing exactly which package I wanted. I had to wait half an hour for a sales rep to be available because for some reason the manager wouldnt just do it himself. Previous time, it was a lady who did it herself. This time, the gentleman asked twice what I needed but made no effort to help save time that was absolutely needlessly spent waiting. However, Shane who helped me was really apologetic and a great guy - so one star is just for him!

Monique Clark

So I always go here to pay bill and ask questions about plans etc. and usually everyones nice and friendly but this time when I went 9-16-06. The att rep was horrible! I explained I wanted to look at making changes to plan and wasnt giving any suggestions just you cant do this you cant do that. And she didnt even bother to look up my acct. very disappointed! Not going back to that location.

Andrew MacDowell

Came in last night right before closing with my old, unlocked Verizon phone with what I thought would be a simple SIM card fix. 2 hours later and multiple tech support calls only to determine the phone was a brick, and they got me up and running on a new iPhone right then and there. Awesome service all around. Thank you for the A+ help.

Thomas Müller

The first time, when you come into the shop, the staff is very friendly, because they want to trick you. They are telling consciously the untruth, and they are making wrong promises. Many of them are extreme unqualified. Misinformation is part of their system. Don’t trust them! Steer clear of this shop!

A Private User

Very good experience with sales associate, Joseph after nearly going to Chinatown rather than the closer location, after reading ratings below. He was knowledgable and very helpful, even offering to help my set up blue tooth between my car and the iphone.

Hendrik Blommestein

Ive just now come back from there, and being new to DC and needing a phone, I found prompt and professional service there. They were very helpful. I am surprised to see the negative reviews here.

A Private User

While the store was super busy for Saturday, I was helped very nicely. Professional staff. Be prepared with all your questions as they dont *offer up* information very readily.

TexasHeretic 01

Good customer service and friendly but the wait time is horrible. Im giving 4 stars for the friendly employees and knowledge.

Funny Farm

Lied to me about rate plan, device monthly cost and data usage. 1 day later they come out w unlimited. Sad.

M.H. Tahersima

They spent three hours to get us two new lines and they failed.

Mike King

Expert, friendly service!

Jay Sibel

Surprisingly nice people

Luis Maroto

Excellent service