AT&T

AT&T, 8519 Georgia Ave, Silver Spring, MD 20910, USA,

Category:	Cell Phone Store
Address:	8519 Georgia Ave, Silver Spring, MD 20910, USA
Phone:	+1 301-585-5207
Site:	att.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 11

Reviews 15

Rocko Hughes

Unfortunately the service is poor at best at this location. I always seem to be reminded of the lack of training and professionalism periodically that prevails in the community. 1) I was greeted because I spoke first. 2) Another customer had to inform staff that I needed assistance. 3) As an informed consumer, I dont want to be pitched repeatedly. 4) Staff should NEVER under ANY circumstance be arrogant, or lackadaisical with a customer. 5) The poor management/leadership should dress the part and make sure that all customers leave with a product in hand or a great feeling when they leave. Sadly, i conducted my business outside in sweltering heat due to staff not knowing their audience. Yep! I got an Iphone 7 without having to pay a deposit on the phone OUTSIDE, IN THE HEAT, which also meant I was livid! Apology? By a lively, warm lady, named Nina on at&ts customer service line. Yep! I gotta wait for my new phone because of bad service. Are all the reps here lousy? I wouldnt take the chance. Go to Clinton, Virginia, Georgetown, online etc. Would you send your relative, children, spouse, best friend, or wife here knowing that they could be treated poorly? Your call...

Kyle Pugliese

Sleazy sales practices and manager, youre better off at a car dealership. Let me say Im a fan of corporate AT&T and a long time customer, but that may not last now. Was interested in the LG Urbane 2 so I went there to check it out. They couldnt find their floor model so they told me go ahead and just try it out for 14 days, if you dont like it you can bring it back no issues. I come to find they intentionally didnt mention the $35 restocking fee when I went to return it due to its iOS shortcomings. The manager, Christopher Pedemonte, was very rude and unhelpful just pointing to the back of the receipt with the return policy. He didnt care about helping the customer and told me "to call customer service if I have a problem". Mind you the receipt isnt presented until after you purchase the device. Sleazy to say the least. Think you might have just lost a long time customer AT&T.

Jared Scroggins

I had my phone stolen, they told me they couldnt give me a replacement and that it had to be handled through another company. I asked if I could black list my phone so the other person couldnt keep using it, they said they dont handle those types of issues. I asked if they could help me log into my account, they said Id have to go home and answer the security questions. When I asked to fill out the affidavid / claim in store so I could have it scanned there, you could see the pure agitation in Maybelline Sotos (the customer service agents) eyes. The manager was helpful, but everyone else in the store visibly took enjoyment in telling me that helping me wasnt their responsibility. I cant recommend this place for customer service. All they care about is the sell.

Yanci Flores

We walked into the store asking to change our plan no one really attempted to ask us for help until a couple mins later then finally one of the employees finally came he told us to take a seat and left us there for about 25 minutes when we finally decided to walk out the store I told one of the ladies in the store that no one helped us and she ignored me and acted like she did not hear me. We pay your company for services but yet why are the employees not doing their jobs.

Dominique Wooden

When I walked into the establishment only the security guard greeted me. A worker slowly approached me and gave me a head nod as to ask what did I want.(I assume) This guy was not very nice, I did not get a chance to get his name but he was tall light skin and had twist in his hair. I feel like if youre working in customer service at least be courteous to the customers. I will not be returning to this location any time soon. AT&T please hire better associates.

marleni hernández

This place is garbage, we got here and the security was just mugging us like if we were criminals, then the clerk asked me why I was mad he said that I looked like I was in a bad mood, what a way to greet people huh? Then the person went to another person to attend and we had gotten there before him. Overall bad customer service

Petar Petrov

I got lied to that I had to buy $150 in accessories in order to upgrade from iphone 6 to iphone 7. For two phones, the sales associate was telling me that I have to spend $300 for unnecessary junk.... Stay away from this store.

Romona Foster

Terrible experience. The young man that waited on us was rude and obnoxious. We had to ask for his manager to get what we went in for.

Corey Simpkins

AT&T Store at this location is awesome. Paul the store manager took great care of me. Talk to him if you need to get set up.

Naman Dhingra

Terrible customer service. We had to wait for over an hour before someone finally came to attend us.

Jerry Shanahan

Sold me a product they said would fit my exact model and it did not fit

Oh Yaseen

One employee was helpful from the whole staff. The rest seemed lazy.

Anna Aurilio

Really helpful staff, wait wasnt too long