Sprint Store
| Category: | Cell Phone Store |
| Address: | 8501 Fenton St, Silver Spring, MD 20910, USA |
| Phone: | +1 301-565-1700 |
| Site: | storelocator.sprint.com |
| Rating: | 2.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 11AM–6PM |
Location
Photos 1
Reviews 4
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Alexis Coleman
I am an extremely unhappy sprint customer. Ive been with sprint for several years. however, 2013 is the most problematic year that Ive had with sprint. I purchased a Samsung galaxy s3 from best buy. A short while after the summer , the phone began to black out , loose battery even when charging and the keyboard wouldnt appear on the screen. I took my phone to the sprint store on September 23rd 2013. I was told that the phone had no insurance with sprint , that was fine because I was willing to pay the 50$ fee for a new , working phone. heres were the problems began , when I walked into the store the employees were just walking around on there phones as if the store was not full of customers. eventually , I was serviced by a young lady who informed me that it would take sprint technicians about and hour and thirty minutes for them to attempt to fix my phone. after waiting the hour and thirty minutes the young lady informed me that my phone wasnt "fixable" and that they would order me a new phone that would arrive on Wednesday after 3 pm. I then paid the 53 dollars and waited until Wednesday after 3 pm. Wednesday comes I called sprint to see if my new phone had arrived , they gave me the run around , different people answered the phone requiring the same information as the person before to check if my phone had arrived. my phone didnt arrive on the day that they told me it would. It arrived the following day , Thursday. I went to pick up the phone on Thursday, September 26th 2013. I returned to the sprint store on 09/30/2013 because the phone I had just paid for and picked up was randomly cutting off. I told the same young lady who assisted me before what was happening with my new phone , she suggested that we hard reset it and she would save my contacts. She also informed me that the phone had warranty with Samsung and that I could call Samsung , tell them the problems Ive had and they will send me a new phone. she gave me the contact information for Samsung then I let her hard reset the phone thinking that everything would be okay. as soon as I left the store , the phone shut off again. I went back into the store and told her again what was happening. They had to send the phone to the technicians for an hour and thirty minutes. meanwhile , the manager of the store who was constantly leaving in and out of the store while being on his phone asked me what the problem was , I told him and he replied in a very rude tone saying "well were doing all that we can do " I responded and asked him who holds the position above him , he responds "what do you mean" I repeat myself. he then says "hes not here" I said "when will he be here" he responded saying that "he didnt know" then left the store once again. I asked the supervisor of the store why was the manager so rude and he replies "if someone is rude to him hell be rude in return , if someone is nice to him , hell be nice in return". I didnt continue the conversation any further. The man handed me my phone and I began to head out of the door. Before I could exit the facility the supervisor made sure that he told me about a survey that could be sent to my phone and how I should give him a good report. Today , October 1st 2013 , my phone shut off in the middle of an important conversation , I called Samsung and they informed me that the young lady gave me the wrong information. I want a refund and or store credit of the 50 dollars or get provided with a new phone because I feel like I paid for a refurbished phone that doesnt work at all. I also think that sprint employees at the 8501 Fenton St Silver Spring store location should be reconsidered , not all but most. DWAYNE A. had a lot of problems using the computer to assist me with my transactions. also him and a Caucasian co- worker calls were calling each other names such as "fatty" while I was sitting right in front of them! the customer service at this store is horrible. I forgot the manager and supervisors name whom I spoke with but they both were Hispanic or latino.
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Sergey Novikov
Ill try to be concise even though my frustration at these people is tipping over. We tried getting a 2-year plan with paying for the phones up front. With 2 phones, this plan is $40 per month per phone on Sprints website, with 1 GB of shared data for an extra $20. So, $100/mo total. The sales rep told us that this price does not include a "hidden" $25/mo per phone fee that is simply not mentioned on the website. She said she wanted to be as upfront with us about it, and offered us a "better" plan where we pay "only" $70/mo total (because its "only" $25 per month phone with this plan), plus the cost of the phones in 24 installments. She failed to mention that this means paying for the full cost of the phone over the two-year period, as opposed to getting the subsidized upfront price. No matter how hard we pressed her (pointing her to the website), she said the $100/mo + subsidized upfront cost was not available. I understand them trying to upsell us, but not actually admitting that the plan even exists is outright lying. Do yourself a favor, and just use the website. This store is shady as hell. Edit: forgot to mention the sales rep gave me and my fiancee attitude and told us to stop being frustrated as we were struggling to clarify the plan options with her. Edit 2: went to the Sprint store in Rockville and got the plan and phones that we originally wanted, no problem.
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Mike Ferguson
One star goes to Franklin who was a very cool dude who tried his best to help me out despite the debacle of a customer service location this one is. Frankie - GET OUT OF THERE while you can. You know you can do better. Had to exchange Note 7 for S7 Edge and it was a total of 5 hours of my day. 12:30 - 5:30 on a Monday too. 2 hours of waiting. One hour to settle all the paperwork and 2 hours to exchange all the data between phones. Its just an awful place to be. There is a queue that they barely even try to manage. Everyone has been waiting at least an hour and no one cares - but would you? If Sprint was allowing that type of customer service to go on and you worked at that location would you even try anymore? Highlights included 2 different customers getting in to verbal altercations about who was in line where - filled with expletives. Great entertainment. Fox should make a reality show out of this. Thank God I went to Wheaton and got 5-start service. Otherwise this would have been the end of my 20 year loyalty to Sprint. I pray to all the gods that this Fenton St location goes out of business so others do not have to suffer. Stay AWAY!
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Roxanne Petrovic
I went in to have a screen fixed because insurance now requires you to go there to get the phone fixed. When I dropped it off it took 45 min because the staff was interested in what music they played. The man who took my phone NEVER told me that they were going to erase my information even after they gave me a loaner phone and I told him I could not pull up my contacts because my info was not backed up. If I knew they were going to do that I could have kept the SIM card, but who knew. After waiting 20 minutes while staff discussed a movie I got my phone back with everything deleted. My contacts, pictures, calendar all gone. Precious memories and years worth of business contacts all deleted. When I got upset the staff insincerely apologized, but basically told me it was my fault. So I paid $100 to have everything gone. Sprint did give me a $50 credit and told me that they would reprimand the store, but that doesnt help with getting my things back.