CarMax

Reviews 4

DE

Deena Sewihy

Long story short if you just want the jest- I had a really terrible experience at this Carmax. I had 2 different cars I had to return within days that were almost brand-new, no issues in their history, 19k miles or less each... The first one, within days I noticed issues which caused me to go back and have them fix it under the 30 day policy. I was not comfortable since the car had a transmission issue so early on. No prior history recorded by the way by Carmax history. Anyway they trade out for a second car. Cool. Within days, I found an electrical issue in the second car. Now I have to go back and have it fixed again under the 30 day warranty. Also no issues listed in Carmax history. I spoke with Dave the manager in service who told me that they bring it out from a hub in Lancaster and thats where they run their "tests" before they ship cars out to stores. After speaking with him, I still have trouble believing that problems as visible as mine mysteriously popped up after I bought it. Twice. Based on my experiences, I wouldnt trust Carmax history if I were you. If you have gotten this far, here are some fun facts: -when I took my first purchased car to get serviced, I took it to the Maple Shade location because it was closer to my job. Carmax KOP let me trade in the car for another. The only thing was I had to drive it from the Maple Shade location back to the KOP location once service was done with it. Guess what? Its STILL had the visible transmission issues while driving it back to King of Prussia!! Hahaha. Like did you even try? I notified them on my drive back to King of Prussia. What did they do with it?? Im dying to know. Probably put it right back on the lot. -When I called the service desk the response of the representative seemed very nonchalant about it which makes me feel like cars are often returned in under 30 days -Not even good from a customer service stand point. No one has told me anything comforting about my second purchase or help me feel better such as "hey let me follow up with the Maple Shade location to make sure they take good care of you" or "let me call and make sure that they do a full scan to make sure that when you get on the road youre good to go" Nothing. Literally all of the reasons that I initially went to Carmax and no one else is to avoid shady stuff like this. After this experience, Im convinced someone there is just not doing their job through enough. Shame on you Carmax. - Sales representatives Gene during my first car before returning it and Kal with my second car were the most amazing ever. Those two were the only positive experiences out of this whole situation

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Nicole Bradley

Honestly for the most part I had a great experience with CarMax, there was one issue that I will talk about. I purchased a Jeep Cherokee and it was exactly what I was looking for! The gentleman that helped me out was Corrado Pirozzi and I could not thank him enough for everything! He even stuck with me and my crazy schedule and not being able to come in right away to see the vehicle! He transferred the vehicle from the Sicklerville location for me! When I finally came in to test drive the car, I quickly browsed some other cars and honestly my heart was set on the jeep. Test drove is and I left that day with it. Here comes where my problem comes into play. I bought the car on a Saturday the NEXT day on Sunday the engine light came up on the dash! So Monday morning I called service and they said come right in well check it out for you. So I dropped my car off got a loaner but it wasnt looked at until the next day. Okay I understand it was last minute. I get a call the next day and they say its some sensor error and that they have to take it to Jeep because it is a manufactures problem. Which they werent able to take to Jeep until the following Monday. At this point Im a little mad because I just want my new car. So Monday comes it goes to Jeep and Carmax calls me Tuesday and says that my transmission has to be replaced! And I FREAK out! The Jeep only has 25,000 miles. LONG story short it wasnt the actual transmission itself it was the computer system in the transmission.The person who called me from CarMax service department was not that great at explaining things to me over the phone. So it gets replaced and I finally get to pick my car up on Friday. When I got there on Friday it was explained to me that the gentleman who had been talking to me the whole time it was only like his 2nd week, I believe that he needs a little bit more training. Because when I was told it was the transmission that need to be replaced I was ready to return the Jeep and I was extremely mad and upset! Luckily I thought to call the dealership and they explained it a lot better to me. (Also when I got into my car there was a cup of coffee in there that was spilled all over and i DO NOT drink coffee so I dunno if that was CarMax or the Dealership but very bad taste to drink coffee in someone else car! The woman working in service area was nice enough to clean it out for me as well! ) Overall the sales department was WONDERFUL Service Department good but they can be better at explaining things.

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Andrew Hanna

Actually buying the car was a fairly good experience. I was bounced back and forth between two different salesmen for the process which was OK. There was a mistake made on my temporary tags, they wrote a 6 instead of a 7 for the month which made them expired the day before I bought the car. Unfortunately I did not notice this until I got home which was over 2 hours away. I called the dealership and asked if they could work something out with the carmax by my house or I would need someone to bring the correct tags out to me. I was told they would find the manager and call me back. I received a phone call 20 minutes later and was told the only option would be to have them mailed out to me giving me expired tags for the weekend. I explained to her that I had just spent over 19k dollars and repeated my two options I gave the receptionist, work something out with the carmax located by my house or have someone bring out tags to me. She became very rude and after a bit of a heated discussion I realized the only options would be to drive 2 hours back to the carmax with expired tags or have them mailed to me. I understand humans make mistakes. But when a mistake has been made it needs to be corrected. I spent $19,434.88. Carmax did not have to finance this car, and I was unable to use it my first weekend with it. They way the manager spoke to me was unacceptable. I think carmax is a good company. But I will tell people not to go to the car max located at 185 S Gulph Rd, King of Prussia, PA 19406.

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Sean Semkowski

I Recently purchased a vehicle at Carmax. Dave Noble was very knowledgeable and pleasant to deal with very professional, it was a good buying experience. However, the reasoning for only 2 stars is because of my issue is with the “Service Department” the 125 point inspection is an absolute JOKE!!! At least at the King of Prussia location. I will explain why. After getting home and into my neighborhood over some speed bumps there was a creaking/grinding noise coming from the front end of the vehicle. This is where the issue begins. I called Carmax the next morning and explained the problem and that I wanted to bring it in immediately to have it looked at. Clearly there was a serious issue and the vehicle didn’t feel safe. The service manager was very rude and laughed about me wanting to bring the vehicle in “right away”. She said the earliest they would have an appointment for me is in two weeks. I have owned the vehicle for a total of 10 hours at this point… I was both disappointed and outraged that as soon as the money was handed over I had no support from Carmax at King of Prussia. After calling Carmax in Newark, DE I was able to get an appointment the following day, after explaining my situation. The issue with the car was a bad stabilizer bar and worn out bushing in the front sway bar, it was also 1 qt low on coolant. But the Service Manager at King of Prussia location thought it would be a good idea to drive around for two weeks until they would finally have an opening in their schedule.

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