Ciocca Hyundai

Reviews 4

AM

Amy Norton

I have had an issue with my Hyundai Elantras stereo. It randomly cuts out for varying lengths of time whenever Im driving. On April 10th, I notified Ciocca Hyundai of this problem (as they had to replace my stereo earlier in the year when it stopped making sound completely). It is July 6th and this problem still is not solved. I am frustrated and angry with this Hyundai service department. Below is a brief explanation of my experience. April 10: They notified me that they would order the part (on April 24 due to my availability) and call me when it came in. They estimated that it would be about a week after they ordered it. May 8: I call to ask about the part since it had been over 2 weeks. They let me know that it was in and we scheduled an appointment. May 13: I come in and after 1.5 hours of waiting they tell me that they cant replicate the problem with my car stereo and they dont want to chase "a ghost in the system" so theyre not going to replace it. They did say I could leave it with them for the week, but since I work over an hour away at a school, I cant afford to not have my car. May 19: They call me to let me know that my radio has come in! I explain I already came in to have it fixed, but they told me there was no problem and sent me away. Im told to bring in my car next Saturday and theyll replace the stereo since the problem is still occurring. May 26: I receive a call letting me know that I cannot come in for my appointment the next day because they sent the part back. They tell me to bring in my car for diagnostics so they can reorder it and replace it. I express my frustration with this process they say theyll just reorder it. June 17: I call asking if the part has come in yet. Im told it was on backorder and nobody told the guy Ive been talking to. He tells me it should come in next week, maybe as early as June 19. I have still received no call. The lack of communication, lack of consideration, and lack of service has led me to believe that I cannot trust Ciocca Hyundai with my car, and Im not even sure I trust the Hyundai brand if backorders arent communicated? I do not trust that they know what theyre doing testing my car since I have had this problem every time I drive for the past three months. All I want is to be able to play music for my drive to work without having it cut out, and it seems like thats an impossible request. EDIT: I received a call from the General Manager, Peter Boyce after posting this review. He did some research, found out that my timeline was pretty much accurate, and has set out to fix the problem. They are now ordering me a new radio and will let me know when it comes in. Im hopeful this will be the end of the saga, and will keep the review updated.

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WA

Walter Rockston

Disappointed that they quoted my wife a price on a new Sonata so low that I drove over an hour only to have rebates and discounts that I did not qualify for added back on to the price. We already dealt with a local Hyundai store in our area and asked them to match the price and they said they couldnt, they warned us that this would happen. My wife then called to make sure the price that was emailed to us was accurate. They told us that the price that was sent was correct so we made the trip and got stuck in traffic on route 78 for over an hour, just aggravating the situation. When we got down to working out the details, they then brought up that we did not qualify for a few discounts and in the end the price ended up being higher then our local dealer. At that point we just got up and left and we will be going back to the other dealer, feeling embarrassed because they were right. We felt because of the price difference that we had to look into it but it really stinks to be mislead but I learned my lesson about the fine print. I am going back to the other store feeling like I cheated on them after I just purchased a car from them not long ago. Price is one thing but being upfront and honest and giving me honest details is another. This is no way to win over customers and when the sales person said to me, this happens all the time, Im sorry it made me feel bad for the guy. Its small print advertising that gives car dealers a bad name and theyre just living up to it. If youre looking to do business with this store be warned about the price they offer online has every possible discount whether you can get it or not, in fact I just read the disclaimer and it was about a mile long.

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JO

Jordan Schurer

Finalized a deal on a 2017 Hyundai Sonata. Im from around Doylestown, so we have a Fred Beans Hyundai right down the street from us. Checked out the 2017 Hyundai Sonata at the Fred Beans location prior coming to Ciocca. Staff at Fred Beans felt scripted (Sales person was just reading the specs posted on the paper outside the Window), like comeon, anyone can do that. Came to Ciocca after reading the positive reviews given by other people on Google. Instantly greeted at the door by Phil (Sales Person). Knew my budget, knew the exact car I wanted, pulled it from their extended inventory lot all within 15 minutes. Instantly fell in love with after the car. Due to credit history being short, getting approved for a lease wasnt something I thought would happen. They did everything they could, and eventually were able to make it so that I can establish credit and have my co-signer not be affected by the lease. I know Car Dealers are all about getting a deal done, but not here. They want to make sure their customers are 100% happy with their purchase. This dealer is 25 minutes away from me, but will be getting all my maintenance done at this location vs Fred Beans (.5 miles) from me. Hats off to Phil and the rest of the Ciocca Hyundai staff.

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IR

Ira G

I began leasing a Genesis Jan/2016. When I test drove the car the alignment did not feel right. Service balanced the tires and said the wheel alignment was on spec. 21,600 miles later the rear passenger tires middle tread is totally bald; the rear drivers side tire tread is almost bald (fronts were at 4/32) There was no over air inflation as confirmed by service. This was the first time I took the Genesis to Ciocca. The service manager claimed after 12,000 miles the warranty on the tires is over. Service put the car on a lift and found the rear right tire was out of alignment. Instead of simply setting that wheel to spec, service left it the way it was because I wouldnt pay for an alignment. I believe the car was out of alignment from the day I got it. Im leasing two cars from Ciocca. Instead of trying to work with me in any way, the service manager seemed pissed off this was the first time I brought the car to them. To add insult to injury, service did not even offer to wash the car. Other than wasting three hours of my time, nothing was accomplished. Due to this experience, if I ever lease another Hyundai product, this will not be the dealership I go to. Interestingly, I never received a service survey from Hyundai.

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