|Address:||333 E Aurora Rd, Northfield, OH 44067, USA|
|Working:||9AM–8PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–6PM Closed|
Our experience at Spitzer Chevy, Macedonia, Ohio, was worse than poor. My husband and I have bought 10 new chevrolets in the past 15 years. A few years ago we had to have our 3 year old Trail Blazer serviced. Our experience than was as bad as our current experience (we bought our cars from another Chevy dealership) My husband brought his 1989 classic caprice in for a $500 tune up a few months ago. Ever since that the car has run terrible, missing, and not able to reach acceptable speeds. When my husband went back to the dealership they "diagnosed" it for another $100 and said it needed something different replace to the tune of $3000. My husband got under the hood himself and found that the wires and or the distributer cap they replaced with the tune up was bad and he was getting arcing from the wires. When he went back to the dealership the mechanic said he didnt know how he could have missed that. He said it was under warrantee, and that he would order new wires. My husband asked that they also order a new distributer cap and they refused saying the one they put in was fine. He called several times all week and no one would call him back. He finally insisted he was bringing his car in, and they said they had not ordered the wires. After having them finally replace the wires, he drove the car home only to have the same problem. So he stopped and bought a new distributer cap and put it in himself. The car now runs fine. We will NEVER buy another chevy, nor will we ever go back to that dealership. Our advice to all who are reading this...beware...this is bad business and worse customer service.
I had contacted another dealership first, having purchased my existing vehicle there ... received very little response. I contacted them again via e-mail, direct to a sales manager, this time received no response. So, based on that, I looked closer to home and contacted Spitzer via their web page. I received a callback within 15 minutes ... after that call, I had an appointment to speak with a sales manager, James, that afternoon. James and I discussed what I was looking for, and he then introduced me to Sam, who took my specs for the "perfect" Equinox and found the best matches in their inventory. As it happened, they had one that was very, very close to the mark. Took a test drive, reviewed the various features of the car, and then we closed the deal. Simple and straightforward. During the process, Sam gave me a tour of the dealership and the service areas, and we discussed service plans, etc ... He worked efficiently through the registrations for the XM and OnStar trials, and then he walked me through pairing my cell with MyLink. I sorted out the payment arrangements with AJ, and he took care of all of the necessary registration paperwork, etc ... to complete the process. So - from one inquiry on the website, I went from driving a 12 year old Silverado to a brand new 2015 Equinox in the space of one day. Well done.
It has been 24 days since I contacted Spitzer of Northfield for service. Im now stuck without a car to drive. The car was purchased through a Spitzer Dealership with an extended warranty. Steve S. the Service Manager from Spitzer of Northfield is unable to answer any of my questions to my satisfaction. The car has not been inspected for warranty work and all of the proper paperwork has been turned in to file my claim. Steve keeps passing the responsibility to the warranty company that only wrote the contract and they do not pay for the service. This is unacceptable. Why does it take multiple calls on my part to get things started 24 days after it should have been. The responsibility has been pushed off on to me to make all of the calls during my work day to try to handle this situation. I paid for the extended warranty to not have to deal with this. This is horrible service and I should not have paid for the full warranty if I have to do the work. It was appalling to hear Steve S. the service Manager make derogatory comments about a member of another dealership. This other dealership is trying to communicate with him to service the car. It was completely unprofessional and inappropriate.
I had originally left this dealership very frustrated and a victim of bait and switch. The Spitzer website had a new Silverado listed at $23,825. I filled out an interest card and was contacted the next day to test drive the vehicle. When I arrived I was angered to find out the truck was not at that location, but the salesman stated he could get the it shipped to his dealership, so I still test driove a similar vehicle. It was only after the test drive that they told me they would not be able to offer the advertised price and instead tried to sell me a truck with the same options for a price of $10,000 more. Needless to say, I left without buying anything. A day later, Jeff Karr, the general manager of Spitzer East called and apologized. He saw the internet ad and agreed that it was misleading and offered to honor the original price. Since he worked to deliver what was advertised and offer quality service, they will earn my business.
Thursday afternoon my son and I were traveling on Route 82 & Shepard, when our left rear tire blew out on our 2015 Malibu. Although we had an hour and 1/2 wait for the tow truck. Our experience with Spitzer Northfield Chevy was an excellent one. They took our car in immediately after drop off, they gave us an estimate right away, they drove us home while they worked on the car. I called, spoke to Andrew and asked him since I was now running behind, could you please have the car vacuumed and cleaned? Without hesitation Andrew answered with a no problem. We picked up the car a couple hours later, the tire was fixed, the car was cleaned and we were only charged what we were quoted. Now thats an EXCELLENT EXPERIENCE. THANK YOU Andrew and the rest of the staff that made our experience excellent!!! PS...I have dealt with Andrew in the past he has been consistently professional, efficient and is a definite asset to Northfield Spitzer Chevy!!!
Tony the "sales manager" did not listen to what i told him when we talked on the phone, i specifically told him that i was looking for a used car in a jeep liberty or a truck extended cab 4X4, told him the max price i could go and he took it upon himself to try to sell me something i did not want, i also told him i do not want a white vehicle, so instead of helping me locate a 4X4 truck or Jeep liberty he thought a 2011 jeep compass that is white and out of my price range would be the best vehicle for me, i have done automotive sales for 12 years and know the ins and outs of the business, he did nothing but lie to me and try to sell me a vehicle that he wanted me to buy because of the commission he would have made off of it, i will not recommend anyone to shop at spitzer for any reason at any location, just remember Honesty is the best policy and the customers wants/needs are more important than trying to put money in your pocket