Paradise Garage

Reviews 4

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Yehia Mekawi

I dont know if the employees at PG work on commission or what, but they will try and sell you the most expensive product they have, regardless of what the product is. Im a college student and I asked about a bike, and I got shown bikes all 800 dollars and up; I said Im on a budget, and the guy very reluctantly showed me cheaper bikes. And he went on and on about why those bikes were essentially pieces of garbage. He was saying how i was wasting my money spending anything less than 800-1000 dollars, and how I should really double my budget at least. Heres an example of their BS: I wanted a 300 dollar bike they had with straight handlebars, and I asked how easy it would be to later on install a drop-down handlebar instead (I was a beginner at the time, and I didnt know it was an easy process). The guys said it would be nearly impossible on this bike frame (a State bike), and no one can do it, but if im interested in a drop down handlebar bike, heres a great one for only 850 dollars. I tried on another date to buy lights for my bike and was shown the 90 dollar USB-rechargable lights. No thank you, the 20 dollar battery lights will do. instead of just saying okay and charging me, he went on and on about how those lights are dim, awful, and will stop working in a month. And then when I wanted a water bottle, you guessed it, the 15 dollar wattle bottle is a piece of trash. I understand that obviously the more money you spend the better the quality of any product is, but damn they do not like to sell reasonably priced products. And multiple employees did this, so I think its like a store policy. If youre an OSU student who wants a good bike in a 200-400 dollar range, go to Revolution Cycles, just a few blocks away. If you say youre on a budget, they really work with you and try and figure out how to help. If youre a bike enthusiast who wants a top product, go to Rev Cycles, they have some crazy cool bikes, and with much friendlier service. Oh, and on that earlier comment about the handlebars: got the EXACT SAME State bike from Rev Cycles, went in there a few weeks later and bought a drop down handlebar. They changed it for me in literally five minutes and charged me a 20 dollar fee for doing it. I dont work with Rev cycles nor do I have anything to do with them other than being a satisfied customer. PG is a waste of your time.

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Robert Woolley

I just got home from buying a new bike at Paradise Garage (PG) in Columbus, OH. I have to say, the other reviews were right on. This is an excellent place to buy a bike. I had been to many shops in the Dublin area and frankly the service was, well not service like. I read all the reviews on the different shops in the area and PG had far and away the best reviews, especially related to assistance with picking the right bike, e.g. no pressure, good info, etc. Based on the reviews I did a fair amount of research on the types of bikes they sell as well as research on what type of bike I may want/need. I opted for a hybrid given that I have two kids and basically am buying a cruiser with light trail capabilities. When I went in the first day to get some info, I spoke with Jeff who listened to what I was looking for and recommended a Kona Dew. Mind you, this was the lowest priced bike in the line. We talked about a couple of other brands and why they may or may not make sense based on what I was looking for as well as the higher priced bikes in the Kona line. I came back for a test ride today and ultimately bought the Kona Dew Plus (I wanted the disc brakes). I worked with Steve today who spent time fitting me to the right size and made sure that rode a couple of different sizes to see how they felt. Good thing because I actually bought the size I would not have chosen without riding it (another good reason to buy live versus online). I also had my wife and two kids in tow and when I was taking the test ride, my wife had questions on the right bike for my kids. Even knowing I was not likely to buy that expensive of a bike for my 2nd and 3rd grader, Steve took the time to make suggestions, etc. Sorry to be wordy, but I felt the experience was worth the extra time. Bottom line, would go back in a hearbeat and would definitely recommend Paradise Garage!

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Jasper Mason

Ive been cycling for over ten years and without hesitation can say that this is by far the best bike shop that Ive frequented. The staff is knowledgeable and friendly, and this goes double for their service department. Despite never having bought a bike from this shop, theyve helped me with every mechanical problem or question that Ive had, and at a cost far below that of competing shops in the area. Indeed, Ive even had a few really difficult problems (like stripping out my break mounting bolt) that theyve been able to fix. I was even able to have an hour-long consult with a mechanic on a slow day who advised me on changing my drive-train from 3x9 to 2x10, a process that I would have almost certainly bungled without help. In addition to their great service department, they have a great selection of tools, clothes, helmets, and most of all bikes, including Surly & Salsa! Perhaps the thing that I appreciate more than anything is the attitude and atmosphere of this place, which seems to cater mostly to the bicycle commuter and utility cycling crowd. So many of the shops that Ive delt with feel gentrified and seem more concerned with selling expensive over-engineered carbon-fiber & titanium bikes, and less concerned with helping the customer find a bike that suits their needs. I could go on, but instead will sum up my effusive praise the best I know how: by saying that this place is a class-act operation, all the way. Five stars!

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Olden Ray

I bought two road bikes from PG in 2012. For the most part (99% of the time) I have had great service from PG employees. Once, I wrote a positive review. With that, one month ago an employee mounted a front brake setup to my bike. That employee did not tighten the mount as much as the employee should have and as a result I returned within a week and had another employee tighten the mount. Today, 5-28-2017 I witnessed the most unprofessional employee to date as it relates to PG. Yesterday, I went to PG and was told to come back today and get something looked at on my road bike. Today, a different employee did not want to look at the item (bottom bracket) and gave me an attitude as well. I asked the employee to grease or oil the bracket. Eventually, the employee did perform the greasing or oiling process. However, after completing the job the employee left oil or some type of grease on my back wheel, the employee left grease or oil on my bike seat shaft, the employee messed up my tape job I had on the shaft to put my back light fixture, the employee forgot to put my plastic rain fender on my bike, and finally, the employee gave me an attitude when he presented me with the bike. With verbal prodding that employee did put my fender on. I left the store. Two blocks later I got off my bike and cleaned up the oil or greasy mess the employee had left on my bike. Ray

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