roll: Bike Shop on Polaris - Columbus

Reviews 7

GR

Grampa Caligula

I purchased the Raleigh Misceo 2.0 from the Roll: on Polaris Avenue and the purchase experience was outstanding. The bike was a perfect fit and was trouble-free for about 2-weeks. Unfortunately, that was the end of my positive experience. Thats when I noticed that the spokes were loose. Very loose. Thekind of loose I would have expected a first-rate bike shop to notice. My $75 Magna didnt have this problem, nor did any of the other box store bicycles I have bought over the years. I had to have the spokes tightened at a local bike shop downtown so that I would be able to make it home without damaging the rim. When I called Roll:, they didnt seemed bothered by the news, but noted that I did have a free tune-up and they would be happy to look at it. When I took the bike in, I alerted the mechanic that I also had a loose crank arm. He promised that he would fix that as well. When I got the bike back, all was well again - for about 2 weeks. The crank arm worked itself loose again. I had to purchase the allen socket to do it myself. The rim spokes worked loose again, and as time went on, the rim went more out of true. I had to stop again (mid-ride) to have the spokes tightened again. The mechanic at this shop suggested the rim may have issues and I should talk to whomever I bought the bike from to see about getting a fix. In the 3-4 months I have owned the bicycle, I have had to have the rear rim trued 3 times. The first was an emergency measure because I could actually tighten them with my fingers. The second time was by the Roll service department as part of my free first month tune-up. And the third time was after the Roll tune-up. Apparently, there may be a problem with the rear wheel, but Roll: doesnt (or wont) cover the possible defect. The truth is that this is the first time I have ever spent more than $200 for a bicycle, and I expected a great deal more quality fro my purchase. Im not convinced that the service department is up to par as far as repairs go, and I certainly didnt expect to make the minor types of repairs (tightening the crank arms, for example) that I expect from the guy who assembles bicycles at Target. If this this indeed a case of manufacture defect, I dont have confidence that Roll: is interested in making the issue right as the rim (even brand new) isnt part of the warranty fine print. As it stands, I may need to replace the back rim out of my own pocket. For that, I am certainly NOT happy with Roll:. If this is the case, I will make sure to spread the word of my experience before and after the sale (with emphasis on the after). It was a great place to buy the bicycle, but the buyer should definitely beware of the service department!!

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MA

Matt Hairston

Went in as a bike newbie, and had a poor experience. I was passed between different sales people during my initial visit. Ended up deciding on a bike, and after I paid they said it wasnt in stock, it would be in in two days. Two days pass I call them up, and they say it wont be in for a week. I then get changed to the lower model (obviously refunded the difference) and am sold on that. Less than a week goes by of maybe 2 trips on the bike trail, a bracket comes loose and I have to take it back in to be fixed. After some time, now that I know a bit more about bikes, Im very upset with my experience there, I feel like I was sold something as a newbie I didnt want and thought I explained well what I needed. Now, instead of riding the 500 dollar bike I purchase from them, I ride my GFs 75 dollar craigslist bike which performs much better. Will not go back.

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A

A Private User

Great bike shop. I bought my first road bike (Giant OCR2) here, and they were great with finding exactly what I wanted without pressure. Everyone was happy to deal with me coming in multiple times for several different test rides. Very knowledgeable and super friendly staff. This store specializes in custom bikes though. They carry Giant as well as Surly and a few more brands, but they do a lot of custom frame builds with Independent, Seven, and custom set ups with BMC. About as pricey as one would expect with custom stuff, but reasonable pricing for Giant and their other prefab brands. Ive also inquired about SRAM and Campy build ups and theyve always been prompt with reasonable quotes and offer good build up times. Even though Ive straight up told them Im only inquiring, they were very prompt with requests and estimates.

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VA

Van Spragg

Bought an entry level road bike there yesterday. Took it out of the car and noticed the reflector wasnt tightened on the seat stem. No biggie. Started to take it on my first ride and went to change gears for the first time and realized that the derailers needed adjusted. Half an hour later I finally get to ride. 2 miles from my home the seat pan screw comes lose and my seat starts sliding and tipping. Needles to say the ride back was interesting. I understand things loosen after time, but 2 miles doesnt count. For $700 I shouldnt have to go home and monkey with stuff that I have to with a bike bought at Walmart put together by minimum wage high schoolers. Im a novice and thats why I went to a bicycle shop. Sales guy was very helpful, but the details seem to have been over looked.

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A

A Private User

I have only been to this store for small parts and components. Ive always had good experiences. During my latest trip to Roll I went to by a freewheel removal tool. They didnt have the size I wanted in stock (it was some random size from a really old bike) so the guy removed it for me for free and packed all the removed parts up in a nice little bag. When I got home, I realized he also stuck a bunch of brand new ball bearings in the bag for me since the old ones were pretty much shot. He didnt say anything about it, I just found out when I got home. Anyways, I thought it was pretty cool and it inspired me to write this review.

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JB

jb nyquil

I stopped in with my bike to get it fixed, get a new seat, etc. None of the employees would speak to me. I walked around the store, eventually the guy behind the counter said "well be right with you". But the sales reps continued to help other customers that came in after me. Eventually I asked one the reps for help directly. He nodded and then walked away. A few minutes later he was helping another customer who had walked in afterwards. Im not sure what I did wrong but that will likely be my first and last trip to ROLL.

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A

A Private User

Went to Roll Polaris with the intent on buying a Trek, then fell in love with Felt Their staff was the most helpful I have met. They were totally laid back AND yet most knowledgeable and precise about the differences and specs of bikes and their pre-fitting was free and the bikes i tried were all very comfortable. After a long search for road bikes, I would recommend them to any road bike newbie (like myself). Brian and Joe were extremely patient and cool. . - thx, Rob

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