Micro Center

Reviews 3

JO

Joel Acheson

I purchased a laptop from Micro Center around 8 months ago and 3 days later the screen stopped working. I looked up the issue in a search engine and found a number of other people having the same issue with the same model of laptop. I took it back to Micro Center and expressed my concern and said I would like to choose a different model, but the service manager dismissed my concern and said, “if you use Google to search any issue, you will find at least a dozen people experiencing the same issue. It doesn’t mean that there is a systemic problem with the laptop.” They replaced the malfunctioning laptop with a new model. This one worked for 2 months before the screen stopped working. I took it in to the service department, expressed the same concern, and was dismissed with the same explanation again. They said that they had to try to repair the malfunctioning laptop and could not replace it with a more reliable model. I experienced the same issue with the same model twice and found three dozen other people complaining about the same issue on support forums. The explanation that this could just be a fluke struck me as pure stupidity. Micro Center service had my laptop for two months, apparently because they somehow received the wrong part from the manufacturer, before calling me and saying that I could come in and get a store credit to pick out a new model. I returned to the store (for the 4th time) and picked out a Dell Inspiron 5548. The first time I plugged an external monitor into the laptop and then unplugged it a few minutes later, the computer restarted and my unsaved work was lost. I took the laptop back to Micro Center. They said they would work on it and called me after a couple of weeks saying it was repaired. I went back to Micro Center (5th trip) and picked up the laptop. I went home and tested it by plugging in and unplugging an external monitor and it was still having the same issue. I called and asked them why they told me it was fixed when it was still doing the same thing, and they said they didn’t try to recreate the problem the same way I did to verify that it was fixed. (Yes, pretty stupid.) I took the computer back to Micro Center again (6th trip). This time they shipped it to Dell and I was without a computer for around 45 days. They called and told me they had received it and I went in to pick it up again (7th trip’s a charm). In the repair order, the only thing Dell said they did was remove my SSD and replace it with a spinning disk hard drive, which seemed to me to be an unlikely fix. Brought it home. Tested it again. Same issue (this time with a new boot issue). I went to work on it myself and fixed the display driver issue and the boot issue in a couple of hours. My guess when I started this saga was that Micro Center was more qualified to repair computers than I am. Turns out, that isn’t true. They can’t even perform the simple task of plugging and unplugging an external monitor to replicate an issue, let alone diagnose and fix it. These guys are a joke. The service manager was smug and the service tech’s are inept, and they have no appreciation for the value of the time of busy people.

RY

Ryan Burdiss

When I first moved to Columbus in 2005 this place was like heaven on earth. I visited this store multiple times a month and even purchased/built 2 high end gaming PCs from them and never had one issue. I was always helped and treated like a highly valued customer. In 2012 I went back into the Columbus store after having been away for awhile and it had completely changed. The prices were much less competitive,finding someone to help you was basically nonexistent and it seemed every single thing they sold required a mail in rebate to even come close to a deal. I did end up purchasing and building my 3rd PC from them just because they were local but had to price match everything and settle for a few parts as the selection was not nearly as varied as it once was. Now in 2014 the store has become a complete joke. They expanded but now it seems like they are trying to be Best Buy and the customer service reflects that perfectly...it doesnt exist! Bigger store but even less items than they used to carry does not make any sense to me at all. The gaming department which used to be an entire mini store in their store has been reduced to one aisle with no organization. Piles and bins of various games/accessories that you have to search through because apparently their employees are too busy not helping anyone to tidy it up. Its a mess and the gaming section is just one of many messes in that store. Up until my last visit a few weeks ago the most recent interaction I had with one of their employees was when they were pushing a cart down an aisle I was in and ran into me. I looked at the employee expecting an apology but all I received was him laughing as he kept on going. My last visit was the best of all though. I was attempting to get a price match and the store manager had to be called to the front because the girl checking me out had no clue how to do anything. It took about 5 minutes for him to make it to the front and he proceeded to match the price not saying a word to me the whole time. That was until he was finished and leaving. He told me it wasnt his job to find me the best price even though I told him exactly which website I was matching. I told him I could just take my business elsewhere and he did not even say another word. He just shook his head and walked away. As I was leaving he and I met again toward the front of the store and this time he did say something...he called me an A**hole as I was walking out the door. A complaint to corporate got me nothing more than if you dont like the way we treat you then dont shop here,which is exactly what Im going to do. I advise anyone in the Columbus area to stay away from this store unless they like to be treated like crap or until they get some new management at least. Newegg and Amazon have consistently better prices anyway.

KR

Kris Cooley

Very disappointed in the quality of service and the product. I bought a computer that the salesman Mark Dinovo said was great! As I am checking out the General Manager came up to me thanking me for my purchase. Nice touch i thought! i got it home, set it up and the video would not work correctly, After trying some of the tricks I have learned over the years i called the tech support for the computer. After trying everything they suggested talking to 2 different tech reps... the tech reps said they had no idea what was wrong and to take it back to the store,This after over than an hour talking to them on the phone. I tried to call Micro Center from the phone number on General Manager Tom Welshs business card and was put into a continous voice mail loop. no matter what i tried, i could not reach a human being! I took the computer back to Micro Center, 15 miles one way, so now Im up to 45 miles invest and that is before I get home.... I talk to the return guy and he told me to just get another one. By now, I am truthfully a little annoyed! I asked him to have someone who worked there to get me another one and to then test it in front of me so i could see if it worked! he replyed they were short staffed and he couldnt do that. I asked for GM Tom Welsh since I had his card. I was told he was probably at lunch and not avaialble. This at about 5:30.... I asked for a supervisor and a call was made. I am then told that GM Tom Welsh was on his way over. I expected Tom to be the congenial guy I had met in the morning. Tom asked me what the problem was and I went through the story with him. He just kind of looked at me and asked me what i wanted? I replied a computer that worked before I got home so I wouldnt have to worry about coming back again. Tom told me to go pick out a computer and do an exchange. I asked Tom what was the number to call to talk to a person if i had any questions and Tom said, you cant you can email any question you have.... I asked Tom to have someone bring a computer over that the store would vouch for... During my conversation with Tom he took two cell phone calls.... Tom looked at me and snapped get a computer or get a refund! I have two other people to talk to! I went ahead and got a refund. I will not not be spending another dollar in Micro Center.... sad thing is, it used to be one of my favorite stores..... i would call Micro Center Corporate to let them know of my story, but apparently they dont care what a customer may think due to not having an easy way of getting a hold of them.