Apple Partridge Creek

Category:	Computer Store
Address:	17360 Hall Rd, Charter Twp of Clinton, MI 48038, USA
Phone:	+1 586-840-0500
Site:	apple.com
Rating:	3.4
Working:	10AM–6PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 55

Reviews 6

Jeff Demetral

We have made several purchases over the past few years from this location and probably would of continued to make purchases from this store in the future, except for the unfortunate customer service we received this afternoon. My 11 year old daughter wanted a certain particular silicone case for her iphone 6 that she could only find at the Apple store. She had saved up some of the money. On the final day of school we agreed to take her to the Apple store to get it. She was excited and happy that the color she wanted was in stock! We made the purchase with cash, she put the new case on her phone while we were in the store and the sales person took my email to email me a receipt. We were all happy! Two weeks later the $35.00 case began to chip and crack. My daughter removed the case and put it back in the package and said do you think we can take this back. I assured her that Apple would stand by their product and would replace the case, even if it meant selecting a new one. She gave me the case and the package it came in. I then went through my email accounts and realized that I never received an email receipt. Still not worrying! I believed that Apple would stand behind the product. I finally had the chance to take the case back to Apple today since we were going back to school shopping. I wasnt irritated that I had to explain my scenario to 3 different associates at the store. We waited patiently. The associate that was helping us tried to look up the transaction with my emails addresses but failed. They said without a receipt I would not be able to exchange or return the faulty case. I asked to speak to the manager. She kindly sent him over. The manager explained to me that without a receipt that he could not return or exchange the case. I explained to him that the case started chipping 2 weeks after my daughter made the purchase. He questioned my story adding that the Apple case could have been purchased at another store like Target or Best Buy. I continued to explain to him that my daughter did her research and this case was only available at the Apple store. He said that there was nothing he could do. We left the store pretty upset and vowed to never return again. Its unfortunate that the manager pretty much called me and my daughter liars all for $35.00. I hope the manager is proud of himself, and I am sure Apple must be thrilled to have an a manager like this managing their store. The store manager saved Apple $35.00, but probably ended up costing them hundreds if not thousands of dollars. Apple will need to address their customer service for this location if this is how the managers operate. One last comment, i find it hard to believe that a company like Apple has such a horrible policy and will not stand behind their products.

Matthew Franks

Just had another experience with Apple Inc that will keep me an Apple user for life. My Mac Mini seemed to be processing slower than I would prefer. For shits and giggles I took it to The Apple Store at Partridge Creek for a diagnostic check. During their check they discovered that there "may be a hard drive issue" that could cause my hard drive to crash in the future. (From my past experience with pcs, that means $100s out of my pocket. Plus Best Buy, or whoever, would ship it out and I would get it back in a month or so.) This took place last night at 8:50pm and the store closes at 9pm. The technician and the store stayed open for an extra 15 min to make sure our info was backed up onto an external drive before we left our Mac at the store. This morning, less than 15 hours after leaving the store, the technician called and said we are all set to pick up our Mac. They replaced the hard drive and reloaded all the info so when we turn it on, it will look just the way we left it. Oh yeah, its also free of charge, parts and labor. Have a nice day!!!

Raymond Hasani

I went into the Apple store and of course there is about 50-60 people in the store already by noon. I spent 2 hours and 40 minutes trying to get my pre ordered iphone 5 but they would not help me out. I brought in the receipt, card used and valid Michigan Id and they could not sell it to me because I didnt own the account. I was added as the authorized user and primary user on the account and they wouldnt even help me out. They continued to give me the run around for well over 2 hours. This is horrible customer service because I spoke to 4 different sales associates with each having a different answer. A company as large as Apple is should send their staff into trainings where they are all on the same page and not talking out of there rear end. I advise anyone who needs an Apple product to just deal with it online. You cant even talk to someone about an issue unless you have an appointment made. Its ridiculous.

Brian Weaver

I took my I phone 6 to this store so that they could tell me why it wasnt charging. The technician told me "you are missing pins in your charging port, You need a new phone." So I got hooked into another contract. Next, he says " you need to get the old phone to turn on or else we can not transfer the data." So, as I try to get my phone to turn on, since their "expert" couldnt do it, I take the old phone to a local phone repair store. The local tech says " You need a new battery. Thatll be 80 bucks, come back in 20 minutes." I came back in 20 minutes to pick it up and it worked like new! NEVER EVER TAKE YOUR I PHONE TO APPLE FOR REPAIRS!!! THEY ONLY WANT TO SELL YOU A NEW PHONE!!! Apple, You need to repair your product if it fails! Dont scam your loyal customers into more contracts with false information. This experience was extremely disappointing and my next phone will be a Samsung.

Kaitlyn Funke

First they have a problem with how they educate their staff. 10 people standing around with iPads checking people in but only 3 geniuses. I even had to share my genius with multiple other customers which seriously dragged out my service time. Second, when I told her my phone didnt work and I wasnt getting messages from my disabled father, her first response was that my phone storage was full. Forgive my confusion but the fact that I deleted all my pictures and apps but still had No storage baffled me. Especially when others with the same phone had their whole lives on theirs. Third the genius had the gull to laugh at me when I told her I was unhappy that the deleted texts kept reappearing, even after I noted that I had been deleting the same "grandma has stage IV lung cancer" for over two weeks. Horrible management and insensitive employees.

Craig Smith

As a walk in in store is nice, but I have tried to call a number of times and had very bad experiences. I hate their auto attendant! You are going to waste a good deal of time trying to get thru to a real person, and odds are they wont be able to answer your question and you will be put back in the hold que forever. I had a question about wi fi calling on the iphone 6. At the 8 min mark I finaly got a pick up from a sales person that had no idea what wi fi calling was. I was put back in the hold que. at the 28 min mark I hung up and called back. 6 min in to the 2nd call I talked to a human, explained why I was calling and how long I had been waiting and was placed back on hold for 12 more min. when I gave up and hung up. I was very interested in the iphone 6, but Im not going to buy one now! I hate talking to machines!!!!