Cellairis

Reviews 22

PI

Pierre Pie

There is a simple reason why all of these reviews are five stars- they offer a 10% discount on the quoted price to leave a five star review. I dropped my phone off to get my screen fixed. I was told that it would be done in thirty minutes, and that the technician could "fix screens in her sleep." When I returned, forty minutes later, I was greeted with news that my charging port was no longer working. After the "manager" showed up, I was told that they needed to buy a new charging port, and that it would take more time. This wasnt a problem. However, after returning later (it had now been two hours total), the "manager" started to treat me very disrespectfully, accusing me of stealing trade secrets by hanging around their Kiosk. In reality, I wanted to watch them work simply to make sure they did not further damage my phone. The situation was resolved this way: they gave me new screen for free, but in the process broke my charging port and caved in my home button, breaking the Touch ID. Take caution before going to this place; the online reviews are simply a product of their discount offer.

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SI

Silvia Rodriguez

My experience with this place was horrible. Sure everyone is friendly- until you have a problem with your phone. Then, the fake smiles disappear. Manager Josh replaced the screen to my iPhone 5s and managed to break the phone. It will not charge. They replaced the battery, however that took 3 weeks as they were "waiting" for a shipment to come in. Trying to be productive, I took in an iPhone 5 and asked if the batteries could be switched out to see if that would fix the issue. The employee I worked with at that time kept my iPhone 5 and since then has been fired. Manager Josh refused to give me a refund for the screen. I spoke with District Manager Lauren about my experience- her resolution was to give me a refund for the screen, however I have to take the phone back to them so they can take back their screen and battery. At this point, Im out of $138 for the screen replacement, the iPhone 5s still does not work, and my iPhone 5 was stolen by one of their employees. Save yourself the trouble. Do not get your phone "fixed" here.

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KA

Katherine .km1

I would give you a negative zero if I could. Poor customer service. Please teach your employees to provide good customer service. I waited for 15 minutes, the bastard employee didnt even look at me, acknowledge me or whatever. How hard is it to say, "I will be with you in just a minute", I dont mind waiting, but this guy didnt even acknowledge me. Please go fry a burger or something. Find a job where you dont have to deal with people, because you suck. You have no manners. You will not go further in life not knowing how to provide good quality service. Yes, this is the guy who was wearing all black today, with some stupid black piercings. Your face is just as ugly as your personality and work ethics.

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DA

daniel marmolejo

my experience at this mediocre establishment was a nightmare. Josh the manager was very unprofessional and wouldnt even look me in the eye while desperately trying to come up with excuses as to why my phone doesnt work at all now. all i wanted was a simple screen replaced and now my phone wont hold a charge and the home button doesnt work. thanks josh! oh and by the way who did your tattoos?? maybe you should write a review on what a crappy job THEY did :)

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JO

Joshua Bottoms

This establishment is the most amazing place ive ever worked i love the open communication with corporate and how much easier they make my job i know this doesnt count as a review but james , jj, and Lauren are amazing and i wouldnt wanna work for anyone else thank you guys and hats off to you

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KE

kelly cook

Josh and Ricky fixed two phones for me and did a great job. They were very respectful and approachable. One of the phones had been repaired at a different location and they had to correct work previously done. They did not charge extra and still got the job done in less than 30 minutes

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MA

Mallori Hale

David is so sweet and gave me the cutest phone case and fixed My tempered glass for me in no time ! Such a reasonable price !! Will certainly go back to him I highly recommend anyone to go to him if you need a case, tempered glass, screen fixed anything. They got you covered!

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AT

Athena Parker

Ive been here multiple times to get my iPhone 6 fixed and they are very friendly! The person who always fixes my phone is named Abe Zatreh and I would recommend him to anyone who needs their phone fixed! If I ever have another problem I will definitely be back here soon :)

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DE

Dejerica Heath

David was the representative that helped me. He was VERY thorough and knowledgable about the repairing of my iPhone. He repaired my screen in less than 30 minutes and was very appreciative of my time. David came thruuuu honey!! Yes!!!

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JA

Jazmine Calvin

This is a great location! My phone was fixed in just 20 minutes like new. The staff is very friendly. I highly recommend getting a repair here! The price is great and everything works amazing. Thank you, Chris!

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JU

Judie Stodomingo

Joe was very friendly and he knew right away what the problem with our phone was. He fixed it in less than 10 minutes and the price was very reasonable. I will recommend them to all our friends.

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JO

Johanna Brown

Repaired my phone very quickly and double checked to make sure everything worked properly! When the first replacement screen didnt quite work efficiently she replaced it before I ever got back!

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SA

Sara Haver

I just left and it was so quick. It was the best experience! Best price honest and trustworthy. Chris did an amazing job on my phone. Anyone needing a phone fixed definitely go to cellairis!!!

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AR

Arnisha Thomas

I went to them for a shatter proof screen protector. The guy was really friendly and helpful. Also, I found out they do screen repairs for cheaper then the other places that I looked in to.

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DE

dezmonee selvey

David has the best customer service by far. He explained step by step the process of replacing my screen and helped me pick out a case. He is very charismatic and friendly. I love him.

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JA

Jasmine McKinnon

Kaiser was very helpful and customer oriented. My problem became his solution and I am ever so grateful. Your Hanes mall kiosk is the best location. Thank you for all of your help!

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AU

Austin Patella

They completely revived a phone that I was about to trash. Service there was prompt and they were very friendly. I even bought a phone case while I was there.. Highly recommended

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VI

Victoria Kirkman

Kenya did a wonderful job replacing my iPhone 6 screen. It was done in 20 minutes. She was very friendly and professional! I highly recommend taking your phone here for repairs!

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JE

Jeremy Guy

Josh and Ricky were very helpful and knowledgeable when they changed our iPhone 5s battery. Exchanged battery with original Apple parts. Highly recommended.

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WI

William Ortiz

AJ and Kenya were great! Excellent customer service, friendly and professional. Fixed two screen repairs in less than an hour during the Christmas craze!

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VI

vic rodriguez

Manager Josh has failed to retrieve key to their business mailbox where they receive phone supplies. They have had my phone for over 3 weeks.

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RA

Rachel Leishman

Was traveling and broke my screen. Cellairis Winston fixed me up. Quick service and all seems to be working great with my new iPhone screen.

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