Trek Bicycle Store of Charlotte - North

Category:	Bicycle Store
Address:	10129 Perimeter Pkwy, Charlotte, NC 28216, USA
Phone:	+1 704-598-0057
Site:	coolbreezecyclery.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 12–5PM

Location

Photos 53

Reviews 8

A Private User

I just wanted to drop a quick note about the Trek concept store located in Charlotte, NC. I typically do not review businesses unless I have a bad experience. However, my experience at the Trek Store was so wonderful that I felt compelled to write a review. I have recently been in and out of numerous bike shops in the Charlotte area in order to not only find the best price, but also the store with the most knowledge of products & best customer service. After searching for over 2 months for the bike I wanted to purchase, the Trek store was the only place that had a huge selection, willing to beat or match the prices of their competitors, was willing to give their HONEST opinion of all my available options. I picked up my bike this this morning and just like each time I called the store or went in person to the store, I was greeted by each one of the staff members who are all extremely friendly, knowledgeable, and willing to go above & beyond what you would typically expect from another bike store. Before I conclude my review, I do want to put into perspective what type of customer I am. I expect extremely good customer service and as the customer I expect everything to go as promised and planned, if it does not then I will go else where until I find the service that I expect. I literally called the Trek store over 10 times & visited the store 3 times which gave me an opportunity to talk to over 5 different employees, by the end of my experience they knew my name. I am not sure about you, but if I had to deal with a potential customer who called in as much as me, I would be very irritated and short with them. I did receive that type of response from other local shops and since I never was treated that way by the Trek Store that sold me on them! Seriously, remember to check out the Trek store before making your next purchase. I went to over 10 different bike shops, called over 30 different shops, and always came back to them. Great Service, Great Prices, Great People!

Tyjuan Brown

I have been stopping by for the last 4 -5 months repairing items on my mt fury road master mtn bike it started out with break pads then tires next pedals then I came in for an enspection and Alex spot a problem I had broke one of my gear ratios on my back wheel so he ordered it for me. Next thing I know on this past Thurrsday last week I was on the way home and my back break broke off my frame onto my wheel. So I came in the store and just gave in and I purchased a TREK 820 mountain bike I was told it will meet my everyday needs I bike 9 mi to school and back home 18 mi and 4 mi to work and back home 8 mi. So if I was to be scheduled on a day I had school I would have biked a total of 26 mi in one day. If I had full work schedule and school for 5 days I would have biked a total of 76 something mi. I want to thank trek for giving me a new life line and means of reliable transportation!!!

Kerry Hill

I recently purchased a non-Trek mountain bike from another place. I stopped in for a chainstay protector because I was getting excessive chain slap. Even though I didnt buy the bike from them, they were extremely friendly and helpful taking the time to answer any questions I had. After a quick inspection, and computer search on my brand, they determined I had the wrong chain for my bike. Had them install the new chain and they even made some other adjustments for me. Now the bike rides so much better with a lot less slapping. The technology on these bikes can be intimidating for the newbie/casual enthusiast and I would totally trust these guys. They are knowledgeable and professional but most of all deliver excellent customer service. They went above on beyond what I was expecting.

Rolando Stinson

Just went in to have a chain measured and installed for my Trek 820. Had great conversation with the technician about cycling. Although I am new to cycling I wasnt looked down on. In fact I was given lots of pointers. My Trek 820 was a craigslist bike in need of some cleanup work and a tune up. However I was never pressured to have anything done outside of replacing the broken chain. The replacement took 10 minutes tops and that was because the checkout process took a little longer due to some computer problems. I would rate a 5 but due to the minor work on my bike I will rate a four for now. Awesome customer service, quick work, made me feel like I am talking to a cycling enthusiast and not a pushy sales person. Keep it up guys and we will keep coming back for sure.

Ingrid Rand

Wouldnt recommend this store. The employees were out of it. Came to look for a bike and was told the bike was going to be there and ready the next day. Came the next day and the employe kept staring in the computer looking for it and I finally said "if its recently built, shouldnt you be able to see it somewhere around here" and sure enough it was standing right there. Then, had to buy a bike in Holland on a trip there, which was already put together except that the handlebar and the peddles needed to be put on. They quoted $75 and said they couldnt get to it for at least a week. Now this is something that wouldnt even take 3 minutes and shouldnt cost more than $20! Bad service all around!

Geoff Secora

Great Service!!!! The staff here from the Manager, Nathan and his wrench staff went way out of their way to make my bike perfect. If you are looking for a place that really wants to help you in finding the right bike, this is your shop! Their knowledge and professionalism will keep me as a customer for life. Take the time to visit them, you will not be disappointed. Thanks again guys the 9.9 is as fast as I thought it would be. By the way I did visit other Trek Dealers but when I asked about the 9.9 Elite I heard the same response, we don t stock it.

Conor McLeod

I went to this store for repairs to my bicycle; while the repairs are not yet complete, the staff was extremely helpful and very friendly, willing to assist me with any and all matters that arose. The staff also knew much about the products that they sell and even took the time to compare products and explain the differences, as well. This is the first (and only) bicycle shop that I have visited since arriving in the area, and must say that I anticipate utilizing this store for all of my bicycle needs.

Trip Wheeler

Ive been riding bikes for 20 years. This is the BEST EXPERIENCE IVE EVER HAD. Yes, they fixed the mechanical issue I identified at good price. But they found some issues I had no idea about. The found them, called the manufacturers of the substandard parts and got them replaced. In the end they treated my bike like it was their own. I got literally 10X back in value that I paid for the original issue. This is my, hands down, one stop, go to, trusted bike source FOREVER.