Category: | Bicycle Store |
Address: | 9129 Monroe Rd #115, Charlotte, NC 28270, USA |
Phone: | +1 704-841-1044 |
Site: | ultimatebike.com |
Rating: | 4.8 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–6PM 12–5PM |
JU
justin duff
I had a good experience here today. I dont make it to this side of town very often, but decided to take my tri bike along with me while running some other errands. A bolt on one of the aerobar cradles had snapped in half while riding (leaving a piece inside the cradle without being able to back it out) and so I thought I would just google bike shops while at one of my other destinations and stop by the closest. Most were closed on Sunday so I drove a few miles to Ultimate. My two young kids were with me so I left them in the car while I ran in to explain my situation so that it wouldnt be a waist of time if they couldnt fix it on the spot. One of the guys told me to bring it in so he could take a look and when I did he began working on it immediately. I brought my kids in thinking it might be a while and within about 10 mins he was done. He said "I see you have your hands full, dont worry about it." He fixed my bike at no charge and I was quickly on my way to finish my errands. I very much appreciated the customer service and will return to this shop whenever Im on that side of town!
PA
Paul Johnson
I walked in to find some new grips for my mtn bike. I was greeted by a friendly staff member who showed me where they were. He explained a little about the differences in their selection, and made some pleasant small talk about MN/WI since I just moved down in April. He had another customer ask him about some bike options and excused himself to help him. While I was admiring some of the full suspension bikes another staff member asked if I needed any help. I found some sale items and one of them was a sweet set of grips. He said its all 50% off. I was more than happy to get a $30 set of locking grips for $15. I asked how much to swap a set of petals for me, and he said no charge, and offered to swap out the grips quick while they were at it. Pleasant experiences like this make me a loyal patron. I will be back when I need accessories, or maybe one of those awesome full suspension bikes! ;)
AD
Adam Wood
I had a very pleasant experience here. When I walked in I feared the typical bicyclist judgement drama, however this was not the case. I came in for a simple intertube and I got that, plus cheerful employees that lightened up my day. The first guy that saw me was more than willing to help me find what I needed. When I wasnt sure what size intertube I needed and went to go out to the car and get the bicycle wheel, I was not faced with sighs or questions asking me to guess. Ive since given that bicycle away to a coworker who just entered the country and doesnt have a car. I cant wait until I buy a new bicycle this winter, probably a Novara Strada, because I know where Im taking it.
WI
William Laurido Jr.
I am new to Charlotte and decided to participate in their Saturday morning ride to meet some riders and explore Charlotte. Mike, was the ride coordinator and was very nice. They asked if anyone needed any adjustments and made them on the spot free of charge (minimum adjustments). They also allowed riders to use the stores restroom and get water. I went back a few days later to have my rear derailleur adjusted and to buy a tube. Again, Mile, the head mechanic was very helpful and did the adjustment for free all I paid for was the tube. Excellent customer service! Will definetly go back and recommend to people. The true definition of a friendly local bike shop.
TO
Todd Blake
Ive had my bike for a year, which I actually purchased somewhere else. But Ive had to bring it in this shop a few times since then. Once after a wreck, for a small part or two here and there, or just for advice. Each time theyve been more interested in helping me solve whatever problem I had than selling me something. You can tell they really just enjoy cycling and want to help anyone else enjoy it too. Every time Ive needed to actually buy something or needed some service theyve helped me get exactly what I need, not what would make them more money. Id highly recommend anyone come here. Top notch guys!
RO
Rooz Rafie
I was recommended to this place by a friend that had both purchased and services bikes here. Took two of my bikes here to get worked on, they gave me a quote and told me they would call me within a few days. As promised they called me and told me bikes were ready to be picked up and that one of the bikes required even less work than what they anticipated so they ended up not charging me even less than originally quoted. Service was excellent and the staff was very kind. A+ in my book!
MA
Marco Martell
I just bought my first bike here and the experience was perfect. Im not only got a good deal on my Marlin 7, but also received a helmet as a black Friday deal. Mike (The owner) was really helpful. One week later after my first ride I notice that my bike has the handlebar bend, so went there and Mike order another one as part of my warranty./ Para todos aquellos que quieran comprar una bicicleta este es un buen sitio para empezar a buscar, ellos siempre tienen buenas ofertas.
JO
John Minnig
Went in looking to find parts for a DIY repair. They were extremely helpful & the price to have them do it was extremely reasonable to i took them up on it. they had the parts in stock and did the repairs same day. The bike is in better shape now than it was when it was new. Its farther from my house than many other bike shops, but its the only place Ill go for any bicycle needs.
JO
Jonathan Harding
The crew at ultimate are some of the best bicycle professionals/retailers in the city of Charlotte. They have equipment for recreational, sport, and transportation cyclists, but not much high end racing gear. There are a number of weekend rides which leave from their shop as well to help you learn and have fun. For my money, they are the best bike mechanics in Charlotte.
TA
Tank Brooks
Great customer service. I came in to have a wheel trued, that had quite a wobble in it, expecting it to need to be dropped off and waiting for 3 days like the other shops, they put it in the stand right there and straightened it out for me right away 15 mins, plus they were cheaper than most other shops.... would definitely do business with them again.
TO
Todd Alexander
We use Ultimate Bicycle EXCLUSIVELY for all our familys biking needs... Mike, Kyle and the rest of the staff are top notch in their knowledge and extremely friendly customer service. Our kids (4) love going in and watching them fine tune their bikes at the back counter. We recommend them for all your two wheel pedal powered activities!
PE
Pete Thompson
Had my mountain bike converted to a commuter. Staff did a great job, walked me through the different tire set options, recommended some additional accessories, and gave me a great price on a bike-rack for my car. Im moving across town towards Albemarle but Ill keep bringing my bike back to these guys. Great store, great staff.