T-Mobile

Category:	Cell Phone Store
Address:	140 New Moriches Rd, Lake Grove, NY 11755, USA
Phone:	+1 631-467-7711
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 23

Reviews 13

Ashley Amoeba

My account had been screwed up pretty bad (no bodys fault really, it was just a big complicated mix up). After speaking on the phone to several people that kept telling me, "call this # or call that #" in order to fix my problem, I called this store. Crystal helped me. Instead of telling me another number to call, she surprised me by saying SHE will call someone and have it fixed. She was so helpful and Im really happy that she was able to fix everything for me. When I first called I was noticeably irritated too so I feel bad now for being so rude over the phone to her when I first called. Thank You so much Crystal! Give that girl a raise, she knows her stuff!

Yi Lang Rim

Im never going back to Tmobile. I was a customer of T-mobile for a year and half. And every time I had to fix some problems I had same issue. Employees arent disrespectful but they are foolish. They have only the part of information which made me to visit store and call tmobile several times. I rather wish they are disrespectful but educated about what they shouldve known. The company should know that employees arent trained enough to be out in the field. Please, If someone working at T-mobile is seeing this, make sure and check if you guys or your employees are fully informed.

Joshua Curtis

Very disrespectful employees here. The sign on the window says they close at 8pm. I got here at 7:59. The doors were locked but there were 2 customers inside the store. I could see the 2 employees helping 2 separate customers. But the other employee wasnt helping anyone. They couldnt even look at me until I knocked on the door. Then the older man just shook his head and waved his hand. This was disappointing since I was buying 4 brand new phones.

Brandon Goodwin

Bought a new phone here recently and will no longer be using this store. The gentleman who helped me spent the whole time complaining about his eye, looked like he had pink eye. Bought a screen protector for the phone,he failed to apply 2, had to throw them out. Each time he left greasy fingerprints on the protector, 3rd one "stuck" for all of a week. I should have just done it myself and hoped for the best...lesson learned, wont be going back

Anthony Coates

Fantastic customer service. Kudos in particular to Ken. So many cell stores are staffed by disinterested young kids playing with their phones while you try to get their attention. Its nice to walk into a place and talk to grown ups who take the time to answer your questions and are attentive to your needs. This store is an hour from my home and from now on Ill only use this this store.

Celia Iannelli

We went to this store which is over an hour away, because of its reputation; and we were not disappointed: Orlando took us under his wing and spent time hooking up my new Samsung Galaxy III, and then took care of my husbands phone. Crystal was lovely when I returned to the store for questions.... the whole staff was knowledgeable and very accommodating.. Kudos to this store!!

Amanda Recchia

Terrible. Do not accept service from the blonde woman at this location. Shes truly incompetent. Took my SD Card out without removing and, now Ive lost pictures of my boyfriend whom had passed last year, and with no remorse she says I am wrong. I should have backed the pictures up, but who is to guess that a T-Mobile worker could do this!?

Val Schuman

Went in with a phone I was transferring from Verizon to T-Mobile and had a few questions about it. The two guys in there seemed clueless. They couldnt even figure out whether the phone had an internet connection and were convinced that it was because one page in the browser was partially cached.

Gene Werle

I dealt with Malcolm for the purchase and he is very patient and he knows his stuff. When I went back for help, the manager Kieth did everything he could to make sure it was right. Very helpful, polite staff and management, Im very pleased with this store.

Sean Gross

This store is wonderful. Patient and helpful. Orlando is a man to see! As patient as they come! Also the store manager Keith was equally helpful. Nice to see a store manager helping everyone and present! You will not be sorry!

정영선

Excellent service!!! Specially Orlando, one of the staff, is always very kind and thoughtful. I will introduce this store to many incomming students in Stony Brook University thanks to Orlando. God bless you Orlando !!

A Private User

If you need anything go here. They will tell it like it is.

Mengyang Li

nothing exist for now, empty parking lot