Smythe Volvo Inc

Reviews 3

BA

Backyard Watch Reviews

I recently purchased a CPO Volvo XC90 from Smythe Volvo in Summit, NJ. I could not be happier with the process. I had spent the better part of a year trying to narrow down the plethora of choices available for a new family car for us and finally decided on the Volvo XC90 for obvious reasons. The challenge was then to find the right one and the right dealer to buy from. After finding the vehicle on Smythes website, I called in and was directed to Tony Catarino. We arranged for my wife and I to come have a look at the car and take it for a test drive that evening. After that was done, we still needed more time to talk things over and see if this was the car for us. There was zero pressure from Tony or anyone else, no "hard sell" pushyness whatsoever, just a conversation we could resume at any point if we decided to move forward. After having dealt with so many shady used car dealerships in the past, this approach is so refreshing and takes all stress out of the experience. I know Im not the only one that hates a pushy dealership and that is usually enough to make you look elsewhere. Tony answered all my questions and went over options on the vehicle and details of the CPO program with me. I went back a week later to look at a few other XC90s to see what else they had on their lot but ended up going back to the original one I had looked at the first time. I asked to take the car home for a little while to look at it again and Tony promptly threw me the keys and told me hed see me later. This is a great way to let the customer take their time looking at the features and get a better feel for the car compared to a relatively short test drive. I really appreciated this courtesy from Smythe. After coming back later in the afternoon, Tony, Chris Henriksen and I went over a few of the things Id need taken care of if I were to make an offer on it. They agreed to take care of all the minor items before I took delivery. Later that day, Tony and I made a deal over the phone (Tony stayed late to take my call after business hours on a Saturday) and it was all settled. I went in to pick the car up five days later, everything taken care of as promised and the financial transaction was smooth and quick with Stephen who was handling the financial portion while another employee was out. Ive been in contact with the dealership a couple of times via email since I took delivery and theyre always very quick to respond. I can totally see why Smythe is #1 in customer service. Look at the reviews online (dealerrater and other places) and go check them out. I live less than 10 miles from Smythe and Im very glad I was able to find someone that was so easy to deal with. A car purchase is a big decision and you want to make sure youre taken care of.

RO

robert zwillich

Although my wife and I were quite disappointed that our brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experience. After the car died again just one day after Volvo On Call boosted and charged the battery, we knew it was something that needed attention. I immmediatly called Smythe Volvo and spoke with Sean Flanagan (Friday afternoon) regarding the possibility of bringing the car in early Saturday morning (the next day!). He gladly said he could squeeze me in and expressed his sadness and concern over the problem we were experiencing. I explained to him that we would contact Volvo On Call early Saturday morning and, once they had it running, I would drive it over (luckily, they are only 10 minutes away from my home). Volvo On Call arrived at my home a little after 8 a.m. and jump started the car. We agreed to leave it running for a few minutes before I drove it over. I drove to Smythe (completely uneventful) and it was riding very nice. Sean was only too happy to take the car in and attend to it almost immediately, apologizing once again. I waited in the customers lounge while it was serviced and, in a short while, Sean said it was ready. He explained the problems and said Smythe was able to rewrite the software in the computer so this particular problem would not happen again. He also put in a brand new battery, since the old one had been discharged twice. At this time, Steve Sargent, my original salesperson, came over to inquire about the car (and me). We chatted for a while and he could not have been nicer nor more concerned. It should really be kept in mind that Smythe Volvo seems to be a small family and the people who lease or purchase their vehicles from them are treated as if they belong to that family. Friendliness, professionalism, courteousness are just a few of the adjectives that come to mind. They really do care about their product and the people who buy it. It just goes hand in hand with the dealership. Please feel free to contact me for anything additional or if unsolicited testimonials are ever needed. And lets just hope that the car runs as smoothly as Smythe does. Thank you for your time. Respectfully, Robert (and Donna) Zwillich

DO

Donna J. Nichols-Lawrence

Just drove home my newly leased 2015 XC60...the 3rd car I have either bought of leased from Smythe (my husband purchased his used Volvo 960 there two years ago). As always it was an excellent experience! Both Kristian and Alex are professional, extremely knowledgeable, courteous, caring, friendly, very pleasant and they made the entire leasing process seamless. I had extended my previous lease because Volvo was supposed to come out with a new engine for the XC60 but this was delayed beyond the allowed lease extension time-table. The lease extension process was tedious but Kristian was with me throughout the process assisting me however I needed. Although I was disappointed that Volvo (the company) made this decision to delay the new XC60 engine, Kristian went out of his way to assist me in getting a new car and the lease extension and he worked with me to bring the monthly new lease cost to within my guidelines. Whenever I had a question or concern, Kristian immediately responded with answers. When I picked up the car, Kritian patiently and professionally sat with me and helped set up my phone, Bluetooth, went step-by-step through the Navigation module and I know if I have any further questions all I have to do is text and he will answer every one with a smile. Actually, everyone at Smythe Volvo goes out of their way to make sure all issues are dealt with promptly and resolved. During my lease-extension period with my 2013 XC60, I had a minor fender bender and needed it repaired quickly before my extension expired. Tony got me an overnight appointment in service and Doug went above and beyond by arranging an immediate appointment at the body shop so that the repair could be promptly done before the lease extension expired. I could not have asked for or received better service. I have never had a bad experience at Smythe and I will be purchasing (or leasing) all my future cars from Kristian and Smythe Volvo. Now that I have my new car, the only down-side is that I will not be visiting Smythe very often and I will miss that because I feel like they are all my friends and everyone there makes you feel that you are the most important customer they have!! You cant ask for more than that.