Douglas Volkswagen

Reviews 3

WE

Wes L

After trips to a few dealerships my quest to lease my first new car seemed to be hopeless. Every place wanted to get me into a car, at their price without concern or regard for mine. Of course these prices were fair for a fully optioned top-of-the-line vehicle offered by each respective maker. Unfortunately, I was in the market for an affordable mid-sized sedan with a couple fairly common convenience options. I would walk into a dealership and most times was greeted happily, given a high level view of any model I showed an interest in, and even allowed to test drive then we would sit down to talk about the financial aspect; it was at this point that the conversation stopped and the dictation began. I was of course asked about my budget, which I put forward and said there is some room for me to go higher (I generally tried to keep it within reason of advertised prices/sales). I was met with a number that told me they either were not listening at all or at the very least had taken my numbers, doubled them, and then as a courtesy taken a few dollars off of the top. This was, to say the least, frustrating; counter offers were equally fruitless. My experience with Mark Van Name at Douglas Volkswagen in Summit, NJ was the polar opposite. I wanted to preface my review with my experience because this may be what you have felt in your trips to other dealerships, do yourself a favor and avoid more bad experiences, go to Douglas Volkswagen in Summit, NJ. With frustration mounting I decided to try another dealership that was on my way home from work, Douglas Volkswagen in Summit, NJ. When I walked in that evening I was greeted warmly by Mark Van Name (who would ultimately get my business). We sat down at his desk and he made sure I was comfortable (did I want some coffee or water, ect). We then went into discussing what I was looking for. From the start I could tell that he was listening to me, he intently took notes and asked questions to make sure we were both on the same page. He could plainly see I was very focused on a particular model so most of his additions to this conversation were to inform me of further options within that category or to add helpful, relevant information, NOT to steer me toward a model/options that I did not want. After carefully listening to me he told me that while he did not have the particular color I wanted he did have a model with all of the same features that I could see that moment and should I decide to lease with Douglas it would not be any trouble at all to locate the precise model in the color I wanted and have it transferred. Then it came time to talk about finances. Mark was very carefully listened to what I was looking for and tried to understand a clear picture of my budget. He then took all of that information and very shortly was able to come back with a price that was right in my budget, I was so satisfied with it I did not have to haggle for pricing. I was glad to accept Mark’s offer. He further made himself and Douglas stand-out because the follow up was outstanding. He kept me up to date and informed me when my car made it to the dealership and was ready for pick up. He followed up when my plates arrived. He and Douglas proved that that they were less interested in simply getting me to buy a car, they were truly interested in my continued business and overall satisfaction.

BO

Bob Treue

Do not buy a car from them. They lied to me and swindled me. I was a sucker for listening to them and giving them my business. Here are the specifics- Right from the start, Douglas Volkswagen lied to me. The salesperson lied to me and said the car had been accident-free. 1) I quickly realized that the different parts of the car were not even the same color, due to the undisclosed accident and the need to replace large portions of the car. 2) Kurt Steger then sold me insurance that he promised would cover the car from bumper to bumper (photo attached of this promise), but every time I came in to get it fixed, Douglas finds some excuse why they have to charge me and why they will not fix what they promised. More on this below. 3) As I drive out of the lot, the license plate falls off because they had just wedged it on. No screws. No bolts. Luckily, I heard it hit the ground and I turned back in around in their lot to fix it. 4) When I return, I realize they gave me a license plate that expires April 15th. They gave me the plate on April 18th. 5) Also, when I drove off the lot initially, the front seat arm rest instantly falls apart. 6) They sold off my cell phone number, either through the insurance or through my purchase of the car. I never give out my number, but for some strange reason, I trusted Douglas Volkswagen and now all sorts of Volkswagen and Volkswagen affiliates call me. I have no proof that it was Douglas that sold off my contact information, but given all the calls are associated with VW and began after I bought the car, it seems likely that it was Douglas. 7) Each time I bring the car back in to get it fixed, they charge me a “diagnosis fee”. This is completely inconsistent with the “bumper to bumper” coverage (photo attached of this promise) I was promised by Kurt Steger. 8) In September 2012, my driver side window failed completely. In trying to get the window to go up, the window shattered inside the door. 9) When they replaced the window in the door, Douglas Volkswagen severed the electrical connection in the door leading to the gas cap and trunk. I couldn’t get the gas pump lid open and therefore couldn’t fill up with gas. Again, I had to come in and drop off the car. 10) In April 2013, once again, the window would not go up. This time, the window did not shatter inside the door, but had to come back in..... again... and again.... and again. 11) In June 2014, the airbag symbol came on. Douglas Volkwagen has refused to fix that, despite “Electrical” being clearly included as part of my insurance coverage. 12) I came in to get a head light fixed. In a brief moment of honesty, Douglas tells me that the headlight is actually not the problem, but rather the electrical connection to the headlight which they fixed. However, Douglas immediately reverted to their awful ways as the headlight went out again within a week. Douglas still has not fixed that connection. Once again, “Electrical” is clearly included as part of my insurance coverage, but Douglas does not stand by their word. 13) Given that the car is full of replacement parts from the accident prior to my ownership, those parts are now peeling paint, which Douglas refuses to fix. Douglas’s business practices have been underhanded and despicable.

DA

dan losasso

i have been a loyal customer to not only vw, but douglas vw for the last 10 years. i recently purchased a CPO 2012 Jetta with 30k miles on it with an extender 3yr/36k mile warranty. ive brought my car to the dealer 3 times since i got my car about 40 days ago. all for this reason! first time it was there for 5 days they said the problem was fixed...picked it up and it was still making the noise 2nd time brought it back 5 days later and they kept it for a full week and over the weekend...said it was fixed and of course it wasnt heard it the day i picked it up 3rd time i brought it back and they didnt believe me about the noise. my actual salesman confronted me calling me a liar and wanted to go for a ride so he could hear it. we went for a ride and his face had a shocked look and said okay i believe you i hear the noise and that doesnt sound right. the shop tech said its not fixed to our liking and we need to keep it for the weekend...then the week..then the next weekend...2 full weeks later (15 days) and i get the call saying its fixed. i ask what the problem was and what they did and they couldnt answer...gave me the run around. he said give it a couple days and call back if any issues. the day i got the car back i heard the noise and have been hearing it every day since...the car was also in the shop due to a sunroof malfunction i called my service tech and he flat out said, im sorry i dont know the noise your talking about and theres nothing i can do....but hows the sunroof? we worked really hard on that i called my salesman and said can you have the service manager call me and i never got a call back. i called my service tech and requested same thing...no call back. i finally called vwoa and explained it to them. the woman sounded sincere and said she would reach out to douglas vw. she called me back and said that the service dept claims there is nothing wrong with the car, no noises and that its performing extraordinary. she said call douglas and ask for the manager, hes expecting your call and request a tech drive along with him. replicate the noise so he can hear it and then give me a call back and i will call them to see what the next step is. my car has been in their service dept more than i have had it in my driveway the ride along is tomorrow evening and i will update everyone. douglas vw should be ashamed. the tech in the ride along said i didnt know how to drive stick, yet when he drove it it also made the same noise. DOUGLAS VW ARE THIEVES. NEVER GOING BACK OR RECOMMENDING ANYONE THERE. They are scam artists. Their good reviews are fake.