Verizon

Category:	Cell Phone Store
Address:	1859 Wentzville Pkwy, Wentzville, MO 63385, USA
Phone:	+1 636-327-4788
Site:	verizonwireless.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 12

Reviews 15

Adrian House

Verizon profited $22.2 billion last year. Their celluar speeds are half of that in Europe, and they charge twice as much here in America, when compared to Europe. And in rural areas like this (I live less than a mile from the Wentzville store) you have to get a signal booster. How do you think they make all this money? It all starts with salesman ripping us off. Salesmen at this Wentzville store told me the FCC charges them to port my number, and that is why they have to charge me a porting fee. Of course that is false. They told me they lose money on selling me a $300 cellphone Network Extender. Of course that is false on two accounts. The cost of towers that give me reception should be in my monthly bill, and they dont ever lose money selling you electronics for $300. They told me they had to charge me a $35 activation fee. So they want to charge the customer a fee, for doing business with them? That is what the monthly bill is supposed to be! One night, Salesman Jon Roberts sold me a LG COSMOS 3, and forgot to tell me about the sliding keyboard. I noticed the extra moving part that night when I got home. That does not work when your profession is concrete like mine is. So I returned it the next day as soon as they opened. They told me everything would be refunded, and all services were canceled. Next week I started getting monthly bills, and that is when the problems really started. Its been 10 weeks, countless hours, I have talked to probably 15 Indians, and 20 Americans over the phone, trying to get my last $35 dollars refunded, and still nothing but empty promises. Everybody on the phone says its the stores fault, and Doug at the store tells me it is corporates fault, even tho he took my cash, and has yet to return it. Everybody at Verizon admits they owe me $35, but nobody can find a way to pay me. Imagine that! The corporation set up a system that makes it almost impossible to pay out. Every time I go to the store to collect, Doug tells me to have a nice day, they cant help me. And this is what you get, with a corporation that purposely rips people off, in the name of profits. I went to radio-shack, got a $22 dollar PayLo phone from Virgin for $20 a month service (works great in my basement), and a nice iPad air for $500. I can buy a new iPad every year, and still save $460 a year, when compared to a Verizon plan for one "smart" phone. Why pay so much, for bad service, and a product you can get for 1/3 of the price, if you just pay up front?

Porsche Duésnburg

The store manager, Clinton, didnt give me a good vibe. While asking him one thing, the impression I was getting from him is that hes uncertain yet trying to push in all the wrong directions; he seemed anxious about something. Two times I told him my grandfather is the account holder and he wants to upgrade and what does he do? He starts talk about opening a line for me. Wtf? Then he starts rambling on about how nothing is free and the phone Im interested in is 80usd (LG Vista). I asked if there was a rebate on that and he stared at me a moment before finally saying something. I didnt feel comfortable at that point and just told him to exit out of my account and left the store. Other people praise this bloke but I wasnt getting good vibes from him at start. Just my experience.

A Private User

I switched from AT&T to Verizon, for better coverage. I was also treated like dirt because I bought my phone through wirefly (Verizon has a contract with wirefly). When I brought in my phone, they changed the wrong number, which shut off my daughters phone and said it never would have happened if I would have bought my phone there. Verizon has messed up almost every bill we have gotten, which causes us to call over and over and have experienced consistant problems and poor customer service. One rep tells us one thing and the next month another rep disputes what we were told. Why cant we get correct answers and a consistant bill? I am sick of them!!!

Robin Barton

I stopped in because my phone was using battery at an alarming rate, and they were very courteous and helpful, taking the time to go through all the processes running on my phone and explaining which ones to alter, such as turning off bluetooth when not in use, a certain that I was not using anyway, and setting screen brightness to auto. They also tested my charging cord to verify that it wasnt working, looked through my account to see when it was purchased, and handed me a new one because it was still under warranty, Super friendly staff!

Greg Bruckerhoff

Horrible experience waited a week for the phones that were offered to us, trying to get answers from Verizon where did 15 gigs of data go overnight? I paid without a answer and now the upgrade isnt available to us? No answers no calls back as promised, I am going into the store in the morning, will follow up with results. I will go to a new carrier after the past 5+ years with Verizon if they dont fix this issue immediately!

Daniel Scheulen

Clinton and staff helped me with a return that another store couldnt. I have worked in retail management for 4 years and I could tell that they genuinely cared about me as a customer and that is extremely rare. I am impressed and I am definitely going to buy all my accessories strictly from this store.

Gerald Brandt

I have been to many wireless stores in the past, I must say this is the only location I will return to. Had another carrier for 12+ years and dreaded you g in to upgrade. This location has always been upfront and very helpful..

A Private User

Worst service ever just switched to verizon and was treated like dirt since i got my phone atbest buy and not thru them will go to warrenton verizon from now on

Raymond Smith

Getting dead phone replaced. Insurance replacing next day. In and out about 10 minutes..Amy was awesome..Thanks

Brian Owens

All I got to say is best customer service I have ever had from a cellular store.

A Private User

Need more staff!!! Too much standing around to get waited on

Ian Miller

Im always in And out. I like streamlined Service

Brenda Moran

Reps are fast,friendly and professional

Michael Hoffmann

Always receive fast friendly service.